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السؤال #1
What is the best practice regarding User Criteria and Shared Knowledge Bases?
A. AKnowledge bases and User criteria should be defined in Global
B. BKnowledge bases and User criteria should be defined in the company domain
C. CKnowledge bases and User criteria should be defined in the parent domain so that they can be visible in a child domain
D. DKnowledge bases and User criteria should be defined in the service provider domain
عرض الإجابة
اجابة صحيحة: C
السؤال #2
What is the mechanism for placing records in the Default domain?
A. Business Rules
B. Domain Pathcorrect
C. Process Separation
D. Data Policy
عرض الإجابة
اجابة صحيحة: B
السؤال #3
If a user has the ITIL role and resides in the MSP domain, which is true?
A. They have that role in all domains they have access to
B. They may be granted the Admin role in other domains
C. They can administer other domains by granting the Domain Admin role
D. They can be restricted to self-service in other domains by granting the Self-Service role
عرض الإجابة
اجابة صحيحة: A
السؤال #4
Which represents the direction in the domain hierarchy in which can you see data?
A. You can see data in child domains of your current domain (downstream)correct
B. You can see data in parent domains of your current domain (upstream)
C. You can only see data in your current domain
D. You can see data from parents and children of your current domain
عرض الإجابة
اجابة صحيحة: A
السؤال #5
Which of the following is a good practice to allow Service Providers to view all customer data?
A. Setup a domain contains relationshipcorrect
B. Put customer data in Global
C. No action required
D. Setup a visibility group
عرض الإجابة
اجابة صحيحة: A
السؤال #6
What is delegated administration?
A. Allows users without the admin role to develop applicatoins
B. Allows service providers to grant admin access to their customers
C. Allows tasks and approvals to be handled temporarily by another user
D. Another name for Process Separation
عرض الإجابة
اجابة صحيحة: C
السؤال #7
Which are required to retrieve and commit an update set? Choose 2 answers
A. AA change request must be approved
B. BYou must be working in a non-production instance
C. CYou must have the admin role
D. DThe domain picker must be set to global
عرض الإجابة
اجابة صحيحة: CD
السؤال #8
Which are the available Domain Types on a baseline instance? Choose 3 answers
A. MSP
B. Primary
C. TOP
D. Customer
E. Vendor
عرض الإجابة
اجابة صحيحة: BCD
السؤال #9
With the System Property csm_auto_account_domain_generation set to True:
A. ACustomer accounts may optionally be assigned to a domain
B. BCSM self-service users are prevented from seeing each other's cases and requests
C. CA new domain is created automatically whenever a new account is added
D. DA new account is created automatically whenever a new domain is added
عرض الإجابة
اجابة صحيحة: C
السؤال #10
To extend a data separated base table and have the table extension also be data separated, you must:
A. Add sys_domain, sys_overrides, and Domain Path fields
B. Add a sys_domain and sys_overrides field
C. Extend the table and it will be data-separated automatically
D. Add a sys_domain field
عرض الإجابة
اجابة صحيحة: A

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