Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team is reporting differences between current Identity Verification business processes and what was built in Health Cloud.The call center manager has requested the following changes:Birth Date be available in results and as an optional verifier, but no longer required for verification purposes Add 'Bloomington ID', a custom field on Account, to search results and
A. Add two new Identity VerificationProcess Field records for 'Bloomington ID'; one with Field Type set to Result Field and one with Field Type set to Required Verifier Change the Birth Date record with Field Type value Required Verifier to Optional Verifier
B. Add two new IdentityVerification Process Field records for 'Bloomington ID'
C. Add 'Bloomington ID' tothe picklist choices within the Identity Verification flow and mark it as required
D. Add two new Identity Verification Process Field records for 'Bloomington ID'; one with the Field Type set to Result Field and one with Field Type set to Optional Verifier