السؤال #1

Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some order product records were not updated and showed an error "UNABLE_TO_LOCK_ROW:unable to obtain exclusive acces

A. Use the import wizard instead of Bulk API

B. Sort the order product records by account and order before the Bulk API load

C. Change the Bulk API call to use Bulk API 2

D. Add a retry process for the records rejected by this error

عرض الإجابة

اجابة صحيحة: BC

السؤال #2

P&C Hardware is a large manufacturer of computer components and already has an extensive Salesforce technology stack including MuleSoft, Sales Cloud, Service Cloud, and Field Service, as well as Shield capabilities. P&C Hardware is in the process of launching an online store based on Salesforce technology that's supposed to go live in 6 weeks. P&C Hardware needs to analyze performance to identify bottlenecks and optimize the configuration using its agile process with weekly releases. So far, P&C Hardware ha

A. Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third-party monitoring and alerting solution that's already in place at P&C Hardware

B. Leverage Shield Event Monitoring in conjunction with the Salesforce Debug Logs, and establish a regular review process for the Operations and Administration team

C. Leverage the B2B Commerce built-in performance monitoring dashboard to analyze performance in near real time

D. Leverage Shield Event Monitoring in combination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution

عرض الإجابة

اجابة صحيحة: AC

السؤال #3

Universal Containers (UC) has a global support model and would like to open up a text message channel to support maintenance supervisors in countries around the world. UC also wants to leverage messaging to market to its business partners, and be able to track open and click-through rates just like it does with email campaigns.What should a Solution Architect recommend to UC?

A. Utilize Service Cloud and LiveMessage

B. Utilize Service Cloud Email to Text Message

C. Embed third-party messenger tools

D. Utilize Marketing Cloud and MobileConnect

عرض الإجابة

اجابة صحيحة: D

السؤال #4

Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of what kinds of business outcomes the customers want to achieve before presenting them a solution. Which method of discovery should a Solution Architect suggest to UC?

A. Third-party research from well-known organizations

B. Jobs To Be Done Framework

C. Comprehensive Surveys to End Customerscorrect

D. User Stories Creation with End Customers

عرض الإجابة

اجابة صحيحة: C

السؤال #5

The business model of Universal Containers (UC) puts a strong emphasis on indirect sales and service processes. UC's customers are primarily distributors, resellers, and service providers who either sell or service products independently, or collaborate with UC on joint opportunities and cases. In the past, collaboration was primarily driven through email but UC wants to bring both service and sales collaboration onto one consolidated platform. Which solution should a Solution Architect recommend to create

A. Grant access to resellers and partners by providing Sales Cloud licenses and Service Cloud licenses

B. Grant access to resellers and partners by providing Partner Community licenses

C. Grant access to resellers and partners by providing Customer Community licenses

D. Grant access to resellers and partners by providing Customer Community Plus licenses

عرض الإجابة

اجابة صحيحة: B

السؤال #6

Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers have opened the emails. There can be as little as 1,000 emails in a week or as many as 100,000 emails in a month, depending on the season. Based on that criteria, which solution should the Solution Architect recommend to UC?

A. Set up scheduled flows to handle email sending and tracking

B. Recommend Marketing Cloud Account Engagement

C. Develop a custom solution using scheduled Apex to send emails

D. Recommend Marketing Cloud Personalization

عرض الإجابة

اجابة صحيحة: D

السؤال #7

Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi-cloud architecture, B2B Commerce, for building the storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site. Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower

A. Offload the number of cases received via Web2Case by using Email2Case

B. Implement Case Deflection

C. Disable anonymous users on the site

D. Plan and conduct User Adoption Trainings for resellers on how to use the site

عرض الإجابة

اجابة صحيحة: AC

السؤال #8

The Northern Trail Outfitters (NTO) sales department currently uses Sales Cloud for its Sales team. The management team decided that the Sales team needs to start creating quotes based on the input from the finance department. NTO would like to implement quotes, contracted pricing, and invoicing for its customers. Invoicing will be done based on an agreed billing cycle. The finance department would like to see a report on the invoices sent and track the details of the payments received. NTO also has a need

A. Advise the client to start with Experience Cloud

B. Select an AppExchange product focused on contract lifecycle management

C. Develop an architectural plan to incorporate Revenue Cloud and Experience Cloud

D. Advise the client that Revenue Cloud is the starting point

عرض الإجابة

اجابة صحيحة: C

السؤال #9

A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, Service Cloud, Experience Cloud, and Mu'eSoft. Currently, MuleSoft is primarily used to integrate with third-party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream. Ther

A. Ensure all data objects across the different clouds have a unique external identifiercorrect

B. Review the established and planned dataflows to understand where the systems of record sit and where data is transported to already

C. Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel

D. Identify key drivers and high-level data scope behind the need for a consolidated reporting

E. Draft a solution to show how consolidated reporting can be done using CRM Analytics

عرض الإجابة

اجابة صحيحة: ACDE

السؤال #10

Universal Containers (UC) is about to embark on a digital transformation initiative to make all of its back-office systems data visible to employees, customers. And partners via front- office capabilities like Salesforce. The CIO has asked the team to identify their various systems, both back- and front-office, and correctly identify the proper use of those systems. The team plans to utilise the Systems of Engagement framework to classify their systems based on how they will be utilized within the enterpris

A. SOR for Opportunities and System of Intelligence for Orders

B. System of record (SOP

C. System of Engagement for Opportunities and SOR for Orders

D. SOR for Opportunities and SOR for Orders

عرض الإجابة

اجابة صحيحة: B

السؤال #11

Universal Containers (UC) u about to develop a new call center solution utilizing Salesforce products including Service Cloud, LiveMessage, Experience Cloud, and MuleSoft. UC would prefer no real customer data to be stored within Salesforce but to be made view only. These views should only be utilized by a select few individuals that may be assigned the ability to view this data temporarily and have it removed.Which two features should a Solution Architect suggest to maintain these constraints?

A. Apex Callouts, User Permissions Sets

B. Third-party ETL, Profiles

C. Salesforce Connect, User Profiles

D. Salesforce Connect, User Permission Sets

عرض الإجابة

اجابة صحيحة: A

السؤال #12

During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out to support UC. The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?Choose 3 answers

A. Give users a way to raise support tickets for new features they do not understand

B. Give users the ability to opt-out of any new feature they dislike

C. Fully document all customizations added to the system

D. Communicate and train users on new features

E. Ensure development, training, and production environments are in place

عرض الإجابة

اجابة صحيحة: ADE

السؤال #13

Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.Which technical consideration should a Solution Architect make when designing collaborative forecasting?

A. Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model

B. If the sales user has many territories assigned to them, it can impact the performance of the forecast

C. Important details should be tracked at the opportunity line level

D. Forecast category names can be customized by submitting a Salesforce Support case

عرض الإجابة

اجابة صحيحة: B

السؤال #14

Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool. Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

A. Use the existing survey tool by integrating the responses to the Service Appointment and Service Resource record

B. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool

C. Select an AppExchange app that sends a survey to each customer after a work order is completed

D. Use the existing survey tool by integrating the responses to Case number and User record

عرض الإجابة

اجابة صحيحة: A

السؤال #15

Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contact records. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit.What should a Solution Architect demo to the Marketing team to show that the different busi

A. Create a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit

B. Send test emails from Marketing Cloud Account Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units

C. It's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need to demo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account Engagement environment

D. Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit

عرض الإجابة

اجابة صحيحة: A

السؤال #16

AC Computers is launching a new subscription bundle service and plans to primarily sell through direct sales and a website storefront for existing customers. Direct Sales needs the ability to configure complex deals and manage subscription. Existing customers need the ability to initialize a request for additional products and services from the storefront and seamlessly send the request directly to Sales to finalize the quote. Which three recommendations should a Solution Architect make to meet these busine

A. Salesforce CPQcorrect

B. Salesforce Order Management

C. Salesforce Billing

D. B2B Commercecorrect

E. CPQ B2B Commerce Connectorcorrect

عرض الإجابة

اجابة صحيحة: ADE

السؤال #17

Northern Trail Outfitters (NTO) has a large product catalog containing about 1 million products mastered inside an external PIH system. In its first Salesforce implementation, NTO implemented Salesforce CPQ as its mam tool of ... to configure and quote, in conjunction with a nightly batch integration from its PIM to bring over all products, with pricing also being maintained inside of CPQ. As part of its new fiscal year initiative, NTO would like to introduce a digital sales channel to its customers to allo

A. Use MuteSoft to streamline the peering and product integration between the PIM, ecommerce, and CPQ

B. Recommend an ETl tool to synchronize all product data between Salesforce CPQ, PIM, and the custom ecommerce tool

C. Harmonise the Pricing and Product structure of the custom ecommerce tool and CPQ to enable a streamlined integration

D. Implement an external master Pricing database that can be carted by both ecommerce and CPQ

عرض الإجابة

اجابة صحيحة: AC

السؤال #18

Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console.Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

A. Implement an embedded web view of B2B Commerce within the Service Console

B. Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart

C. Provide access to B2B Commerce data within the Service Console so they can see the cart

D. Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart

عرض الإجابة

اجابة صحيحة: B

السؤال #19

Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning. What are two recommendations a Solution Architect should make to ensure UC's rel

A. Fix the scope of the sprint during release planning regardless of how long it takes

B. Create a regular sprint cadence across the different teams to demonstrate new functionality

C. Use the last sprint of the release to stabilize it and eliminate identified issues

D. Utilize the last sprint to include functionality that was missed from previous sprints

عرض الإجابة

اجابة صحيحة: AB

السؤال #20

Universal Containers (UC) acquired two companies. As part of its transformation and consolidation program, UC needs to bring all of its disparate partner strategies together and see what can be combined across all of its indirect sales channels. Each company currently has its own Salesforce environment utilizing Sales Cloud and Experience Cloud for Partners. Each company also follows its own unique business processes for partners. However, UC has recently developed a new vision and journey focused on a sing

A. Completely unify all the channel strategies under the acquiring company's brand and strategy

B. Tell the stakeholders to focus on having a single Partner Community across all channels with a singular branding

C. Create an adoption plan for the Direct Sales team to engage with the Indirect Sales team in a sell-with model within the new Partner Communities

D. Identify the need for multiple Partner Communities by Indirect Sales Channel with branding and content specific to each channel

عرض الإجابة

اجابة صحيحة: AB

السؤال #21

A Solution Architect hat been hired to consult Ace Computers with its integration solution. Ace Computers has a combination of four on-premise and cloud systems with data that need to be integrated to Salesforce. Ace Computers expects to have large data volumes and wants to minimize impact on end-user operations during business hours. Which integration solution should the Solution Architect recommend for the company's business needs?

A. Salesforce Data Loader

B. MuteSoft Anypoint Platformcorrect

C. MuteSoft Composer

D. Platform Events

عرض الإجابة

اجابة صحيحة: B

السؤال #22

A Solution Architect is presenting a design for the Phase 1 rollout of a B2B multi-cloud solution that includes CPQ and B2B Commerce using the CPQ B2B Commerce Connector. During the presentation, business stakeholders push bade on some of the key design aspects. The business is keen to have the product images and SCO data pushed back to CPQ from 828 Commerce, which is not incorporated in the current design. Further, the business wants the Solution Architect to find a way to map discounts and promotions in 8

A. There are significant differences in the discounting models and options between B2B Commerce and CPQ, and for that reason, it is better to handle them separately

B. Product Images and SCO data are B2B Commerce specific metadata

C. Map the product images from B2B Commerce to CPQ, by passing the URL of the image File from CC Product to Product2 object

D. Map the discounts and promotions to Additional Discounts field on the quote Int

عرض الإجابة

اجابة صحيحة: AB

السؤال #23

Universal Containers (UC) is an international company with activities m Europe and the AS. UC has two separate Salesforce orgs, one for each region. Quotes are built m different legacy systems, depending on their country. Orders are processed centrally by the back-office team with an ERP. Customer information is saved m both legacy systems and the ERP. The analyst team complains about the inconsistency of customer data between different systems and the lack of connection between a single piece of customer d

A. Use MuleSoft Anypoint Platform as the single point of data orchestration across the different systems and Salesforce environments

B. Map all of the points of data with a different ETl tool for each Salesforce environment and drive synchronisation from Salesforce to the other systems

C. Use each Salesforce org as its own system of record (SOP

D. Map all of the points of data within a custom data manager and drive synchronization between the different systems with a point-to-point approach

عرض الإجابة

اجابة صحيحة: A

السؤال #24

Universal Containers (UC) is using Service Cloud and B2B Commerce to allow resellers the ability to purchase and support farming equipment UC maintains. UC has invested in smart devices which allows that equipment to inform UC when a part becomes faulty. The data from these devices goes to a public cloud solution where every row of sensor data is received every second from every device. There are 100,000 devices on various farms being actively used. The CIO would like this data to be connected to Salesforce

A. Embed the devices' sensor data in a view on the Asset record

B. Load the public cloud solution directly to Salesforce using MuleSoft

C. Utilize Platform Events based on the devices' state change

D. Utilize Apex Callouts based on the devices' state change

عرض الإجابة

اجابة صحيحة: A

السؤال #25

SharpField is a fast-growing company that provides SaaS for commercial service providers. SharpField has been acquiring other similar companies and plans to continue to do so for the near future. After a recent acquisition of a company that also has a Salesforce org, the CIO wants to know the correct path forward on deciding whether to integrate the acquired companies into SharpField's existing landscape. What should a Solution Architect recommend to the CIO to ensure the correct org strategy for SharpField

A. Recommend a single-org strategy and development of strict processes for all acquired companies to follow

B. Prioritize migrating the newly acquired company to SharpField's Salesforce org first, then perform an org strategy analysis to assess the Business, Technology, Governance, and Operations requirements for any future acquisitions

C. Prioritize completing an in-depth org strategy analysis, focused on the Business, Technology, Governance, and Operations requirements at SharpField

D. Recommend a multi-org strategy and development of required integration layers to move the required shared data between instances of any and all acquired Salesforce instances

عرض الإجابة

اجابة صحيحة: D

السؤال #26

A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank’s business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation. What should a Solution Architect recommend as the top priority to start this journey?

A. Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction

B. Plot the map of the current system landscape and identify key areas where the 626 multi-cloud solution will fit in

C. Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders

D. Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank

عرض الإجابة

اجابة صحيحة: C

السؤال #27

Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real - time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time. Which technical consideration should a Solution Architect make when designing collaborative forecasting

A. Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories inThe model

B. If the sales user has many territories assigned to them, it can impact the performance of theforecast

C. Important details should be tracked at the opportunity line level

D. Forecast category names can be customized by submitting a Salesforce Support case

عرض الإجابة

اجابة صحيحة: D

السؤال #28

Universal Containers (UC) uses Marketing Cloud and recently added Sales Cloud to manage its business activities, as well as B2B Commerce to redesign its website. Today, a lead is created each time a customer leaves the site without finalizing their purchase. The number of leads created is increasing and representatives can no longer meet their callback deadlines.With the new website, UC wants to increase the number of finalized sales and offer similar products to customers while reducing the Sales team's wo

A. Create an opportunity when a customer clicks a cross-sell or upsell email link

B. Send automated emails in Sales Cloud with discounted offers to customers who abandoned their cart

C. Set up lead nurturing with Marketing Cloud and automate emails through journeys

D. Stop creating leads in Sales Cloud for abandoned carts

E. Put all leads from the abandoned carts in a queue

عرض الإجابة

اجابة صحيحة: ABC

السؤال #29

Universal Containers (UC) recently completed its migration to Lightning Experience, with sales users automatically moving to Lightning. This initiative was a massive undertaking by UC, as it had a tremendous amount of legacy functionality migrated over to Lightning from Classic. The CIO would like to make sure that UC is able to track adoption of the migrated functionality over from Classic to Lightning and what specifically was migrated.Which two proposals should a Solution Architect recommend?Choose 2 ans

A. Provide the CIO the ability to roll back all changes once they feel Lightning is not adequate for their needs

B. Track Adoption Rateswithin the Lightning Usage, and monitor a change in metrics within existing reports and dashboards

C. Provide the CIO a list of the User Stories around the new functionality and the Gap Analysis done between Classic and Lightning

D. Align with the CIO around the fact that while the functionality has been migrated, the data created between Classic and Lightning will remain exactly the same

عرض الإجابة

اجابة صحيحة: BC

السؤال #30

AC Computers has decided to extend its existing Sales Cloud solution by implementing Service Cloud and Marketing Cloud Account Engagement. AC Computers has defined two different work streams for Service Cloud and Marketing Cloud Account Engagement and wants each workstream to work iteratively in separate sandboxes and migrate to a single sandbox for UAT and integration testing. With the multiple workstreams, AC Computers needs a more rigorous change management process and an audit process.Which two options

A. Use multiple development sandboxes and merge the workstream builds using change sets

B. Use a version control system and CLI-based deployment tools to merge the workstream builds

C. Use scratch orgs and continuous deployment tools to merge the workstream builds

D. Use package-based deployments and scratch orgs to merge the workstream builds

عرض الإجابة

اجابة صحيحة: BC

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