السؤال #1

Refer to the exhibit. A Webex Contact Center engineer is deploying a chat digital channel widget for Companyabc. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser. What is causing this issue?

A. issing Webex Connect flow for chat digital channel

B. ncorrect website domain configured for Web Chat Asset

C. irewall blocking connection to chat-widget

D. ompanyabc

عرض الإجابة

اجابة صحيحة: B

السؤال #2

A collaboration engineer analyzes Webex Control Hub analytics and notices increased call failures from a specific branch office. Which action should be performed first?

A. ebuild the organization tenant

B. erify WAN performance and packet statistics

C. eplace all branch IP phones

D. isable SRTP temporarily

عرض الإجابة

اجابة صحيحة: B

السؤال #3

An engineer must generate a report that details the number of times an agent took or placed a call.Which Cisco Webex Contact Center Analyzer repository must be queried?

A. Agent Activity Record

B. Customer Activity Record

C. Agent Session Record

D. Customer Session Record

عرض الإجابة

اجابة صحيحة: B

السؤال #4

To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates. Which Cisco AI Assistant feature provides the required functionality?

A. I-generated summaries

B. opic analytics

C. eal-time transcripts

D. utomatic CSAT scoring

عرض الإجابة

اجابة صحيحة: D

السؤال #5

To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates. Which Cisco AI Assistant feature provides the required functionality?

A. Atopic analytics

B. BAI-generated summaries

C. Cautomatic CSAT scoring

D. Dreal-time transcripts

عرض الإجابة

اجابة صحيحة: C

السؤال #6

A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center.Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)

A. Custom Connectors to Conversation Intelligence platforms

B. Webex Connect Platform

C. Webex Workforce Optimization (WFO)

D. Quality Management license

E. Calabrio ONE solution

عرض الإجابة

اجابة صحيحة: CD

السؤال #7

Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?

A. jp:config_read

B. jds:admin_org_write

C. jds:admin_org_read

D. jp:user

عرض الإجابة

اجابة صحيحة: B

السؤال #8

A Webex administrator is adding a new phone number allocated by their Cloud Connected PSTN provider to be configured as Webex Contact Center Entry Point to route inbound calls into the Contact Center IVR.Which two numbers must be used to configure the phone number? (Choose two.)

A. (450) 783-2223

B. [450) 783-2223

C. #450 783-2223

D. +1-450-783-2223

E. 450

عرض الإجابة

اجابة صحيحة: AD

السؤال #9

Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

A. SIP Early Media is fully supported by Webex Contact Center

B. The only supported codecs are G

C. DTMF signaling can use out of band

D. Opus codec is natively supported by Webex Contact Center without transcoding

عرض الإجابة

اجابة صحيحة: B

السؤال #10

The CTO of QQS Solutions wants to record calls to meet these requirements:- All inbound calls are recorded.- Recordings must be for the entire company.- Only administrators are allowed to configure recording.- Avoid custom configurations, when possible.Which recording method meets these requirements?

A. low-based configuration

B. lobal configuration

C. cheduled recording configuration

D. ueue-level configuration

عرض الإجابة

اجابة صحيحة: B

السؤال #11

An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment. Which two configurations are required? (Choose two.)

A. dd the agent to the outbound team

B. efault outdial Automatic Number Identification at the tenant level

C. utomatic Number Identification in Flow Designer

D. ssign a wrap-up reason to the outdial queue

E. nable Outdial on a desktop profile

عرض الإجابة

اجابة صحيحة: BE

السؤال #12

The CTO of QQS Solutions wants to record calls to meet these requirements:All inbound calls are recorded.Recordings must be for the entire company.Only administrators are allowed to configure recording.Avoid custom configurations, when possible.Which recording method meets these requirements?

A. global configuration

B. flow-based configuration

C. queue-level configuration

D. scheduled recording configuration

عرض الإجابة

اجابة صحيحة: A

السؤال #13

A customer using Webex Contact Center wants to transition from traditional agent - based routing to a skill - based routing model that uses skill criteria assigned to the queue functionality to enhance efficiency and customer satisfaction. Which two essential configuration actions must the administrator complete to successfully take this transition? (Choose two.)

A. Associate agents directly with the queue

B. Assign call distribution groups to queues

C. Assign skill profile directly to agents

D. Associate skill criteria to the queues

E. Assign skill criteria to the agent teams that are grouped into call distribution groups

عرض الإجابة

اجابة صحيحة: CD

السؤال #14

A customer using Webex Contact Center wants to transition from traditional agent-based routing to a skill-based routing model that uses skill criteria assigned to the queue functionality to enhance efficiency and customer satisfaction. Which two essential configuration actions must the administrator complete to successfully take this transition? (Choose two.)

A. ssociate agents directly with the queue

B. ssign call distribution groups to queues

C. ssign skill profile directly to agents

D. ssociate skill criteria to the queues

E. ssign skill criteria to the agent teams that are grouped into call distribution groups

عرض الإجابة

اجابة صحيحة: DE

السؤال #15

A customer using Webex Contact Center wants to transition from traditional agent-based routing to a skill-based routing model that uses skill criteria assigned to the queue functionality to enhance efficiency and customer satisfaction.Which two essential configuration actions must the administrator complete to successfully take this transition? (Choose two.)

A. Associate agents directly with the queue

B. Assign call distribution groups to queues

C. Assign skill profile directly to agents

D. Associate skill criteria to the queues

E. Assign skill criteria to the agent teams that are grouped into call distribution groups

عرض الإجابة

اجابة صحيحة: CD

السؤال #16

An engineer must generate a report that details the number of times an agent went on a break.Which Cisco Webex Contact Center Analyzer repository must be queried?

A. Customer Session Record

B. Customer Activity Record

C. Agent Session Record

D. Agent Activity Record

عرض الإجابة

اجابة صحيحة: D

السؤال #17

A supervisor in a contact center must manage recording-related activities to ensure their team's compliance and maintain quality standards.Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)

A. Search for specific agent interactions with the customer

B. Perform Retention Policy management

C. Filter the list of recordings based on set criteria

D. Tag recordings with descriptive keywords

E. Delete recordings permanently

عرض الإجابة

اجابة صحيحة: ACD

السؤال #18

An administrator must connect a customer call to an external IVR service while retaining control of the call and later return it to the original flow. Which node must the administrator use to make this happen?

A. ridged Transfer node

B. TTP Request node

C. lind Transfer node

D. oTo node

عرض الإجابة

اجابة صحيحة: A

السؤال #19

An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment. Which two configurations are required? (Choose two.)

A. Add the agent to the outbound team

B. default outdial Automatic Number Identification at the tenant level

C. Automatic Number Identification in Flow Designer

D. Assign a wrap - up reason to the outdial queue

E. Enable Outdial on a desktop profile

عرض الإجابة

اجابة صحيحة: BE

السؤال #20

An administrator must connect a customer call to an external IVR service while retaining control of the call and later return it to the original flow. Which node must the administrator use to make this happen?

A. Bridged Transfer node

B. HTTP Request node

C. Blind Transfer node

D. GoTo node

عرض الإجابة

اجابة صحيحة: A

السؤال #21

Refer to the exhibit.A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels.Which configuration object's Multimedia profile is inherited by the agent?

A. Skill Profile

B. Desktop Layout

C. Site

D. Desktop Profile

عرض الإجابة

اجابة صحيحة: D

السؤال #22

Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?

A. AEnsure the Condition node is present in the flow for post activities

B. BAdd the Media Stream node in the flow before the call is sent to the queue or agent

C. CConfigure the Scripted AI Agent

D. DAdd the Media Stream node after the Agent Answered event

عرض الإجابة

اجابة صحيحة: B

السؤال #23

An engineer is configuring outdial telephony for a new Cisco Webex Contact Center deployment.Which two configurations are required? (Choose two.)

A. Add the agent to the outbound team

B. default outdial Automatic Number Identification at the tenant level

C. Automatic Number Identification in Flow Designer

D. Assign a wrap-up reason to the outdial queue

E. Enable Outdial on a desktop profile

عرض الإجابة

اجابة صحيحة: BE

السؤال #24

A customer using Webex Contact Center wants to transition from traditional agent-based routing to a skill-based routing model that uses skill criteria assigned to the queue functionality to enhance efficiency and customer satisfaction. Which two essential configuration actions must the administrator complete to successfully take this transition? (Choose two.)

A. AAssociate agents directly with the queue

B. BAssign call distribution groups to queues

C. CAssign skill profile directly to agents

D. DAssociate skill criteria to the queues

E. EAssign skill criteria to the agent teams that are grouped into call distribution groups

عرض الإجابة

اجابة صحيحة: CD

السؤال #25

Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service-queue/{id}?

A. Acjp:config_read

B. Bcjds:admin_org_write

C. Ccjp:user

D. Dcjds:admin_org_read

عرض الإجابة

اجابة صحيحة: B

السؤال #26

A customer wants AI-generated call summaries for agents after each interaction in Webex Contact Center. Which Cisco cloud feature provides this capability?

A. xpressway-E clustering

B. ebex AI Assistant

C. nified CM IM&P

D. ebex Edge Connect

عرض الإجابة

اجابة صحيحة: B

السؤال #27

A Webex Contact Center engineer is configuring a new email digital channel flow in Webex Connect flow builder. Which node must the engineer use to ensure that emails are routed to Webex Contact Center for contact distribution?

A. AScreen Pop node

B. BCreate Conversation node

C. CAdd Participant node

D. DQueue Task node

عرض الإجابة

اجابة صحيحة: D

السؤال #28

A Webex Contact Center Administrator is trying to configure team-based call distribution. The requirement is to handle Sales Queue calls before Accounting Queue calls.- All Sales calls in the queue must be routed to agents beforeAccounting calls.- If an older Accounting call is in the queue and a Sales call isreceived by the system, the Sales call must get priority.- When no Sales call is in the queue, Accounting calls can be routed to agents.How can this be achieved within team configuration?

A. onfigure queue ranking

B. sk agents to ignore Accounting calls

C. onfigure capacity based queues

D. elect Skill Profile with Sales only Skill

عرض الإجابة

اجابة صحيحة: A

السؤال #29

A Webex Contact Center environment uses only Webex Calling registered endpoints for agent connection and requires that unanswered customer calls are requeued to be handled by the next available agent. Any direct unanswered call to the agent must roll to their designated voicemail.Which configuration meets this requirement?

A. Adjust the contact center's RONA timer with a duration longer than the number of rings set for the agent's voicemail

B. Configure two lines on agent endpoints to differentiate between contact center calls and direct calls

C. Configure the Redirection on No Answer (RONA) timer to a duration shorter than the number of rings configured for the agent's voicemail

D. Disable the voicemail setting that forwards unanswered calls to the agent's voicemail

عرض الإجابة

اجابة صحيحة: C

السؤال #30

A Webex Contact Center manager wants to verify which contact sessions were recorded.Which stock report in Webex Contact Center Analyzer must be used to achieve the goal?

A. Teams Contact Details

B. Sites Contact Details

C. CSR Report - Yesterday

D. Usage Report

عرض الإجابة

اجابة صحيحة: C

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