السؤال #1

Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat with website visitors who ask questions aboutcommercial containers. When UC used to outsource its contact center work, reports from the vendor showed that about 15% of chat conversations would result in a new lead. Management wants better visibility into Chat's influence on lead creation in order tocontinue the program.How can the consultant provide the insights UC needs to justify using Chat with inter

A. Install the Chat (Live Agent) Dashboard package from the AppExchange

B. Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lead

C. Create a lead report that identifies the number of new leads with the lead source "Chat"

D. Ask the marketing department to provide the program with Google Analytics data for the commercial containers web pages

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اجابة صحيحة: B

السؤال #2

Universal Containers is planning to hire more sales representatives in response........growth. To optimize their sales impact, the sales management team wants to. ......What data should the sales management team consider when developing the. ....Choose 2 answers

A. Attributes need to segment and categorize customers

B. Number of currencies needed to support each sales territory

C. Distance between the customer headquarters and their sales representatives

D. Average number of customers managed by a sales representative

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اجابة صحيحة: AB

السؤال #3

Cloud Kicks has enabled Multi-Currency in its organization. All of the rates are set. What is the impact if the exchange rates are adjusted?

A. Newly created Opportunities will use the new exchange rate and existing Opportunities will remain the same

B. All Opportunities with exchange rates will use the new rate

C. Opportunities created this month will use the new exchange rate and existing Opportunities will remain the same

D. Closed/won Opportunities will retain the original exchange rate

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اجابة صحيحة: A

السؤال #4

Cloud Kicks wants to use web to-lead so potential customers can submit requests for Its products. Some existing customers also use this form to request new products, but their requests are being blocked. What should the consultant recommend to resolve this issue?

A. Set up an API integration because web-to-lead and Duplication Rules are incompatible

B. Create a new matching rule that ignores contacts, and set the Duplicate Rule to allow and report (with alert)

C. Modify the current Duplicate Rule to run only when the current user Is the default web to-lead creator, and set that rule to allow and report (with alert)

D. Create another Duplicate Rule to run only when the current user is the default web to-lead creator, and set that rule to allow and report (without alert)

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اجابة صحيحة: C

السؤال #5

The sales management team of Universal Containers has noticed that opportunities are taking longer to close. Historically, it has taken 30 days for a new opportunity to be moved to closed/won. Recently, this time period has increased to 45 days. What analytics tool can the sales management team leverage to help determine the cause? Choose 2 answers

A. Dashboard of opportunity stage duration

B. Report on the discount approval time for quotes

C. Dashboard of Month-over-month trend of lead conversions

D. Report on campaign return on investment (ROI)

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اجابة صحيحة: AB

السؤال #6

Cloud Kicks (CK) acquired a company. The VP of technology wants to migrate all the sales data into CK's Salesforce instance. Which data migration sequence should the consultant recommend for the objects?

A. Accounts, Contacts, Opportunities, Products, Product Line Items, Cases, Leads, Campaigns

B. Contacts, Accounts, Leads, Campaigns, Opportunities, Products,Product Line Items, Cases

C. Opportunities, Products, Product Line Items, Cases, Leads, Campaigns, Accounts, Contacts

D. Accounts, Opportunities, Contacts, Products, Product Line Items, Cases, Leads, Campaigns

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اجابة صحيحة: A

السؤال #7

Universal Containers is migrating data from a legacy system into Salesforce. The company needs to migrate lead, contact, and opportunity data from its legacy system and must be able to report on historical lead conversion for both legacy and newly created data. What is the recommended order for data migration?

A. User, Opportunity, Account, Contact, Lead

B. User, Account, Contact, Opportunity, Lead

C. User, Contact, Account, Lead, Opportunity

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اجابة صحيحة: B

السؤال #8

A consultant is implementing a new instance of Sales Cloud for Cloud Kicks (CK). CK has a global sales presence, supporting a customer base throughout the world. Which approach should the consultant recommend for setting up an account hierarchy structure?

A. Location-specific account structure with account hierarchies

B. Global account structure without account hierarchies

C. Global account structure with one global account and all contacts and opportunities linked

D. Location-specific account structure without account hierarchies

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اجابة صحيحة: D

السؤال #9

A consultant for Cloud Kicks is migrating data from an on-premises system to Salesforce. The consultant has imported Account records, and is attempting to import the associated Contacts using Data Loader, but the import has failed records. The error messages all read UNABLE TO LOCK ROW. What is causing these records to fail?

A. Contact records should be imported in the same batch as Account records

B. An Apex trigger on the Account object is firing on insert and causing the Contact import to fall

C. Updates to child records that have the same parent records are being processed simultaneously

عرض الإجابة

اجابة صحيحة: C

السؤال #10

The Northern Trail Outfitters sales team has reported that many of the Leads they receive are missing an email address or phone number.Which two approaches should a consultant recommend to address this problem? (Choose two.)

A. Require Phone and Email fields on the Lead page layout

B. Configure Assignment Rules to only assign Leads with Phone or Email

C. Require Phone and Email fields on the Lead object

D. Create a Validation Rule that requires either a Phone or Email

عرض الإجابة

اجابة صحيحة: AD

السؤال #11

Cloud Kicks wants sales reps to be able to give customers access to key files without setting up an Experience Cloud site. Which Salesforce feature satisfies this requirement?

A. File sharing link

B. Chatter link

C. Email template

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اجابة صحيحة: A

السؤال #12

Universal Containers recently changed the sharing model for accounts from public to private. Users must be able to view contacts they own for accounts that are owned by other users. However, account owners do NOT need access to the contact records owned by others. How should this be accomplished?

A. Set the organization-wide default for contacts to be controlled by the parent

B. Move contacts NOT owned by the account owner to an account owned by the contact owner

C. Set the organization-wide default for contacts to private

D. Instruct users to create new account records and new contacts related to the accounts

عرض الإجابة

اجابة صحيحة: C

السؤال #13

Cloud Kicks (CK) is implementing Sales Cloud and expects hundreds of new Accounts will be added into Salesforce on a daily basis. CK has an automated process to assign the Account owners. If no assignment can be made for an Account, it will be assigned toa fictitious owner and a person will manually review and re-assign it at a later date. At any given time, a fictitious owner may have more than 10,000 Account records assigned to it.Which two solutions should the consultant recommend when CK sets up the new

A. Place the fictitious owner in a separate role at the top of the role hierarchy

B. Keep the fictitious owner out of public groups that could be used in sharing rules

C. Assign the Modify All Data system permission to the fictitious owner

D. Add the fictitious owner to a role at the lowest level of the role hierarchy

عرض الإجابة

اجابة صحيحة: AB

السؤال #14

The Could Kicks IT team has noticed that there are many duplicate person Accounts. The team can often easily identify duplicates and wants to merge them.Which consideration should the Consultant convey regarding person Account merges?

A. Person Accounts can be merged automatically by enabling the option in Account Setup

B. Person Accounts can be merged with other person Accounts

C. Person Accounts with a redundant relationship can be merged with duplicate matching rules

D. Person Accounts can be merged with Contact records

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اجابة صحيحة: B

السؤال #15

The Cloud Kicks admin is planning to deploy new functionality as part of its quarterly update process. The consultant has recommended completing the update outside of business hours to avoid impacting users.Where should the consultant direct the admin to check for scheduled system maintenance?

A. Company Profile

B. Trailblazer Community

C. Trailhead

D. Salesforce Trust

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اجابة صحيحة: D

السؤال #16

Support agents need to verify that customers are eligible to receive customer support before they can update the Which two objects are used to verify that a customer is entitled to receive support? Choose 2 answers

A. Contacts

B. Products

C. Service contracts

D. Case history

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اجابة صحيحة: AC

السؤال #17

Cloud Kicks' (CK) high value opportunities are becoming delayed in the approval process because sales manager's approval requests go unnoticed for various reasons. CK wants to streamline the approval process and give sales managers more ways to approve opportunities in a timely manner. Which two strategies should the consultant recommend to improve the approval process? Choose 2 answers

A. Create a dashboard of pending approvals and add it to the Chatter feed

B. Enable approvals by email for the approval process for high-value opportunities

C. Enable one-d

D. Allow managers to approve or reject request via the Approval Requests tab

E. Create a Process Builder to automatically approve high-value opportunities

عرض الإجابة

اجابة صحيحة: BD

السؤال #18

UC has set accounts, contacts and opportunities to private. Sales Rep manage the account for which they are the account owner. The company also employs sales specialist to assist sales rep on deals. What should a consultant recommended to allow sales specialist to see account information and any opportunity information associated with the account?

A. Assign the sales specialist to the same profile as Account owner

B. Assign the sales specialist to the same role in the role hierarchy as account owners

C. Add the sales specialist to the account team and assign them read access to the opportunity

D. Share opportunity manually with the sales specialist and assign them read access

عرض الإجابة

اجابة صحيحة: C

السؤال #19

The consultant at Universal Containers recently enabled forecasts. A sales manager is concerned that all open Opportunities appear in the Pipeline forecast category. Opportunities in Perception Analysis and Proposal/Price Quote stages should appear in the Best Case category. Opportunities in the Negotiation/ Review stage should appear in the Commit category.How should a consultant ensure Opportunities appear in the correct forecast categories?

A. Map Opportunity stages to the appropriate forecast categories

B. Create a field update with Process Builder to update the forecast category based on the Opportunity stage

C. Edit the probability percentage on Opportunity stage picklist values

D. Update the Opportunity stage picklist value labels to match the category to which they should be assigned

عرض الإجابة

اجابة صحيحة: B

السؤال #20

Cloud Kicks wants to improve its return on investment (ROI) by creating intelligent processes built on trusted, targeted data.What are two justifications for using third-party data enrichment tools?Choose 2 answers

A. To survey customers to update their data

B. To enhance prospect data signaling intent to purchase

C. To find new prospects who match the selling segment

D. To create customer segments with personas and scoring

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اجابة صحيحة: BC

السؤال #21

Universal Containers (UC) wants to make It eas.er for sales reps to log their customer interactions, _ and events, directly from their email and calendar applications. UC wants to report on these activates Salesforce. What are two capabilities of Outlook and Gmail Integration tools? Choose 2 answers

A. Sync non-recurring events between Microsoft or Google Calendar and Salesforce

B. Associate emails with records in Salesforce from Outlook or Gmail

C. Report on contact data as it exists In Outlook or Gmail

D. Sync recurring events created in the Salesforce mobile app with Microsoft or Google Calendar

عرض الإجابة

اجابة صحيحة: AD

السؤال #22

Universal containers has configured a private sharing model with Opportunity team selling enabled. The company allows its sales representatives to add sales team members to their opportunities when necessary. As a result, each sales representative has opportunities they directly manage and opportunities on which they collaborate with other sales representatives. Which data set filter on a single report would allow the sales representatives to see all opportunities they are involved with?

A. My Team's Opportunities - not 100% sure due to incomplete question

B. My collaborative opportunities

C. My team selling and my opportunities

D. My Team selling shared opportunities

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اجابة صحيحة: AC

السؤال #23

Cloud Kicks has enabled Orders to track and manage customer requests for products. The sates team has requested a process to return or reduce the quantity of activated Orders.Which two Salesforce features should a consultant recommend to meet this requirement? Choose 2answers

A. Enable Orders without Price Books

B. Enable Zero Quantity Orders

C. Enable Negative Quantity for Order Products

D. Enable Reduction Orders

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اجابة صحيحة: BD

السؤال #24

Cloud Kicks has configured Account Teams and is ready to go live in Production. How should the consultant migrate Account Team configuration to Production?

A. Push with Workbench

B. import with Data Loader

C. Create manually

D. Deploy with Change Sets

عرض الإجابة

اجابة صحيحة: B

السؤال #25

Universal Containers wants to help sales reps handle phone calls with prospective customers more efficiently Which tool should the consultant recommend?

A. Open CTI

B. Order Management

C. Entitlements

D. Activity Capture

عرض الإجابة

اجابة صحيحة: D

السؤال #26

Cloud Kicks (CK) has just completed its initial Sales Cloud implementation. CK relationship wants to identify users who have yet to use the new application. Which method should the consultant recommend to determine these users?

A. Run a report on Users Never Logged In

B. Log a case with Salesforce Support

C. Use the Lightning Usage app

D. Run a Mobile Login report

عرض الإجابة

اجابة صحيحة: A

السؤال #27

Management at Northern Trail Outfitters want to see forecast numbers by all sales representatives and by multiple product groups. Which two actions should a consultant recommend to meet these requirements? Choose 2 answers

A. Implement Collaborative Forecasting with quota attainment

B. Implement Collaborative Forecasting with product family

C. Build a forecast list view by product family groups

D. Build a custom forecast report showing product groups

عرض الإجابة

اجابة صحيحة: AB

السؤال #28

The Cloud Kicks sales team can create leads for both business and individual customers. Person Accounts have been enabled in its Salesforce org.How can the Consultant ensure that Leads are converted into either a business Account or a person Account where appropriate?

A. Ensure the Person Account checkbox on the Lead is checked prior to conversion

B. Ensure the Company field is left blank to ensure it is converted into person Account

C. Ensure the Company field is populated with "Person" to ensure it's converted into a person Account

D. Ensure that there are separate record types for business Account Leads and person Account Leads

عرض الإجابة

اجابة صحيحة: B

السؤال #29

What features ofwork.com can managers use to help sales representatives meet their quotas? Choose 2 answers

A. Coaching plans to help the sales rep drive results

B. Coaching feed visible to the entire sales teams

C. Coaching feedback that automatically adjusts the goals

D. Coaching dashboards to monitor progress

عرض الإجابة

اجابة صحيحة: AD

السؤال #30

Universal Containers (UC) and Global Shipping (GS) are affiliates of ABC Corporation. Both affiliates use separate Instances of Salesforce and work independently but sell to some of the same customers. They would like to collaborate on the common customers but keep the data for other customers separate. What approach should a consultant recommend for implementing Salesforce to meet these requirements?

A. Set up a single instance for ABC Corporation and set up partner portals for UC and GS

B. Set up a single Salesforce Instance and maintain exclusive customer data using divisions

C. Use separate Salesforce instances and link shared records using a customer portal

D. Use separate Salesforce Instances and link shared records using Salesforce to Salesforce

عرض الإجابة

اجابة صحيحة: D

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View The Updated Salesforce Exam Questions

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اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
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