السؤال #1

Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

A. Validation Rules and Work Types

B. Work Types and Skill Requirements

C. Milestones and Service Appointments

D. Skill Requirements and Entitlements

عرض الإجابة

اجابة صحيحة: A

السؤال #2

Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

A. Adjust Scheduling Policycorrect

B. Knowledge Basecorrect

C. Customer Entitlements

D. Dispatchingcorrect

E. Scheduling

عرض الإجابة

اجابة صحيحة: ABD

السؤال #3

A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose2 answers.

A. Open a Case and inform Customer of weekend service pricing

B. Open a Case and send email with new Service Offerings

C. Open a Case and a renewal Opportunity for the Sales team

D. Open a Case and create a Work Order for the Dispatch Team

عرض الإجابة

اجابة صحيحة: AB

السؤال #4

Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? Choose 2 answers.

A. Publish training documentation in a closed chatter group

B. Increase training to Sales Representatives

C. Publish pre-release documentation on the Customer Community

D. Increase training to Field Service Technicianscorrect

عرض الإجابة

اجابة صحيحة: CD

السؤال #5

Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?

A. Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout

B. Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout

C. Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout

D. Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout

عرض الإجابة

اجابة صحيحة: A

السؤال #6

Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?

A. Create CSS in the Dispatcher's Console

B. Add Fields on the Page Layout

C. Use Lookup Fields

D. Configure Field Sets on the Service Appointment

عرض الإجابة

اجابة صحيحة: D

السؤال #7

A customer makes one appointment for the sales department, and another appointment for the service department. The two appointments should be handled on the same day, but should be created as separate appointments. In addition, the Technician must complete one appointment before starting the next. The agent wants to make sure these two appointments are scheduled together and in sequence. Which three things should the Consultant verify to ensure these requirements are met and simultaneous scheduling will occ

A. The checkbox Use all-or-none scheduling for related appointments in Field Service Settings is selected

B. The Dependency Type is set to Start After Finish and Same Day on the first service appointment in the dependency

C. A dependency has been created between the two appointments and the start times are the same

D. The Same Resource and Same Day fields appear on the Service Appointments page layout

E. The Complex Work Visualforce page is added to the Service Appointments page

عرض الإجابة

اجابة صحيحة: ABD

السؤال #8

A Dispatcher is notified of a local power outage. All service appointments in the affected area must be rescheduled to a different day.How should the dispatcher update the service appointments?

A. Create a map polygon of the affected area to select service appointments for rescheduling

B. Create a report to identify service appointmentsin the area and notify service resources

C. Push reschedule notifications to service resources using the field service lightning mobile app

D. Configure a new scheduling policy to change service appointments

عرض الإجابة

اجابة صحيحة: A

السؤال #9

Which two configurations can companies add to brand the Field Service mobile app?

A. Company logo

B. Company Colors

C. Company style sheets

D. Company address

عرض الإجابة

اجابة صحيحة: B

السؤال #10

Universal Containers wants to process mobile payments. How can this requirement be met?

A. Attach a picture of the credit card

B. Add a custom filed to store the credit card number

C. Create a custom payments object

D. Install an AppExchange package

عرض الإجابة

اجابة صحيحة: D

السؤال #11

Universal Containers wants to identify which resources need more or fewer appointments. Which Gantt chart filter option should a Consultant recommend to provide this information?

A. Select Date Resolution on the Hours Tab

B. Select Travel Time and Breaks as skills on the Skills Tab

C. Select Hours, Absences and Overtime on the Utilization Tab

D. Select Sort by Average Utilization on the Resources Tab

عرض الإجابة

اجابة صحيحة: D

السؤال #12

When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?

A. When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy

B. When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy

C. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy

D. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy

عرض الإجابة

اجابة صحيحة: C

السؤال #13

Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?

A. Updatethe Case Feed and tag the associated Service Representative

B. Update the Work Order Line Item and its associated parent Asset

C. Update the Service Appointment and its associated parent record

D. Update the Work Order and its associated parent Account

عرض الإجابة

اجابة صحيحة: B

السؤال #14

A customer support agent handles an in ?bound case that requires a repair of an industrial oven at a busy restaurant. The work should be assigned to a repair technician in the area, even if the technician is currently working on another assignment.Which scheduling action should the consultant recommend to the customer support agent?

A. Emergency

B. Appointment booking

C. Fill-in schedule

D. Get candidates

عرض الإجابة

اجابة صحيحة: A

السؤال #15

universal containers needto send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.How should the consultant make this requirement?

A. Create a work rule with two required skills

B. Create a two-service crew

C. Create a crew with two technicians

D. Create two service appointment

عرض الإجابة

اجابة صحيحة: C

السؤال #16

Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s). What should be considered as part of this solution to ensure tasks are dispatched?

A. Work Order Line Items require a Case for the field technician to perform the work

B. All Work Order Line items inherit the required Skills for the associated Asset

C. Work Order Line Items require a Service Appointment for a field technician to perform the work

D. Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day

عرض الإجابة

اجابة صحيحة: C

السؤال #17

Universal Containers plans to implement Crew Management to better support its clients. Whicharea does the Consultant need to consider as part of the recommendation'

A. The Preferred Resource service objective is ignored for active Crew Members

B. Capacity-based scheduling is supported for Service Crews

C. A service resource can only be a memberof a single Crew

D. Salesforce Field Service considers the Recommended Crew Size when assigning appointments

عرض الإجابة

اجابة صحيحة: C

السؤال #18

Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?

A. Create a Report Chart thatsummarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout

B. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser

C. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile

D. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1

عرض الإجابة

اجابة صحيحة: C

السؤال #19

Service resources at Universal Containers (UC) frequently work in more than one service territory. The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource’s primary territory when scheduling, UC also wants the scheduling policy to look at the resource'’s secondary service territories. Which two scheduling policy changes should a Consultant recommend? Choose 2 answers

A. Select Working Location Enable Primary on the Working Territories Work Rule:correct

B. Remove the Match Territory Work Rule

C. Include the Mateh Territory Work Rule

D. Deselect Working Location Enable Primary on the Working Territories Work Rule

عرض الإجابة

اجابة صحيحة: AC

السؤال #20

Universal Containers wants toencourage their Technicians to identify sales opportunities in the field. Which option should a Consultant recommend?

A. Log a follow-up task on the Work Order

B. Call the Sales Team with the Opportunity

C. Create a custom filed on the Work Order

D. Create a Quick Action to create the Opportunity

عرض الإجابة

اجابة صحيحة: D

السؤال #21

Universal Containers’s Technicians have 12 mandatory company holidays each calendar year. Technicians need to view all of their absence records at once. Which two applications should a Consultant recommend to meet this requirement? Choose 2 answers

A. Salesforce browser-based applicationcorrect

B. Salesforce Field Service mobile applicationcorrect

C. Custom mabile application

D. Salesforce mobile application

عرض الإجابة

اجابة صحيحة: AB

السؤال #22

Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.Which three data elements should a Consultant recommend tracking to support these requirements?Choose 3 answers

A. Inventory

B. Warehouse Locations

C. Products Consumed

D. Products Required

E. Mobile Locations

عرض الإجابة

اجابة صحيحة: CDE

السؤال #23

Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant recommend so the Field Technician sees only the necessary fields?

A. Field Technician Page Layoutscorrect

B. Field Technician Visualforce Pages

C. Field Technician Field Sets

D. Field Technician Mini-Page Layouts

عرض الإجابة

اجابة صحيحة: A

السؤال #24

Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

A. Adjust Scheduling Policy

B. Knowledge Base

C. Customer Entitlements

D. Dispatching

E. Scheduling

عرض الإجابة

اجابة صحيحة: ABD

السؤال #25

A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day.How should the dispatcher update the service appointment?

A. Create the report to identify the service appointment in the area of notified service resources

B. Configure a new scheduling policy to change service appointment

C. Push reschedule notifications to service service resource using the field service lightning mobile app

D. Create a map polygon of affected area to select service appointment for rescheduling

عرض الإجابة

اجابة صحيحة: D

السؤال #26

What are the two benefits of using field service lightning apps instead of Salesforce mobile apps? Choose 2 answers

A. Agents view of upcoming service appointment

B. Offline access to flow

C. Native customer signature capture

D. Customized navigation menu

عرض الإجابة

اجابة صحيحة: BC

السؤال #27

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work. How should the solution be configured to ensure technicians can access relevant Knowledge articles?

A. Update the Service appointment page layout to include the Articles related list

B. Create a quick action on the work order to search the Knowledge base

C. Add the Knowledge Lightning component to the Field Service mobile app

D. Attach the relevant articles to the work order or work order line items

عرض الإجابة

اجابة صحيحة: D

السؤال #28

Which three objects are associated to the Work Type? Choose 3 answers

A. Service Appointments

B. Products Required

C. Resources

D. Skill Requirements

E. Articles

عرض الإجابة

اجابة صحيحة: BDE

السؤال #29

A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.Where should the technician record this information?

A. The Product Item Transactions Related List on the Product Item

B. The Work Order Line Item associated with the completed Work Order

C. The Products Consumed section on the Work Order

D. The Product Request Line Item associated with the Product

عرض الإجابة

اجابة صحيحة: C

السؤال #30

Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers

A. Soft Boundariescorrect

B. Customer Firstcorrect

C. High Intensity

D. Emergency Policy

عرض الإجابة

اجابة صحيحة: AB

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اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع! احصل الان

View The Updated Salesforce Exam Questions

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اجتياز اختبار الممارسة Cisco وPMP وCISA وCISM وAWS بنسبة 100% للبيع!
احصل الان