Respuesta de referencia
There are three phases of the structured Interviews process:
Before the interview, you must determine the goal of an interview in order to gather high-level business requirements, the second step is to identify participants, you need to think about which stakeholder will be able to contribute to your goal, for example, the product owner, marketing team, end-users, team members, etc. The third step is to make a list of questions to ask, it can be open-ended or closed questions. Open-ended questions are questions that allow stakeholders to give a free-form answer and closed questions can be answered with “Yes” or “No,” or they have a limited set of possible answers. The last step is to book a place and time with the stakeholders.
During the interview, you can introduce yourself to the stakeholders and clearly state what is the purpose and agenda of this interview. After that you can share your questions with the stakeholders, whenever a stakeholder answer a question, be an active listener, which means keep you engaged with your conversation partner in a positive way, listen attentively while someone else speaks, paraphrasing and reflecting back on what was said and take notes as much as you can. To close the interview you can briefly summarize what was said and present in order to validate if the statements were understood correctly and what are the next steps of the project.
After the interview, you must organize and analyze the answers in order to validate your notes. After that, you can create models and scenarios, identify gaps, contradictions, or inconsistencies and share them with the stakeholders asking them to check and confirm the results.