Respuesta de referencia
When a user reports connectivity issues, I approach it systematically. First, I gather as much information as possible: what's the exact problem, when did it start, and what, if anything, has changed? Then, I apply a top-down or bottom-up troubleshooting model. I'd start by checking the user's local connection (cable, Wi-Fi, IP address), then move outwards to the switch, router, and ISP connection. I use tools like ping, ipconfig/ifconfig, tracert/traceroute, and network monitoring software to isolate the fault domain. I document each step and test solutions incrementally until connectivity is restored, communicating updates to the user throughout the process.