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The ITIL exam is an entry-level certification to test your general knowledge of ITIL concepts. It covers the key elements, concepts, and terminology used in the ITIL service life cycle, including the life cycle stages, the links between the processes used, and their contributions to service management practices. There are 40 questions and the time limit is 60 minutes. It would help if you had a score of at least 65% (26 questions) certified by the ITIL Foundation.

SPOTO’s ITIL v4 practice test is a meaningful way to test your ITIL skills before taking the ITIL 4 certification exam. The ITIL 4 necessary practice exam is free for everyone and contains real exam questions. You can conduct ITIL v4 mock tests at any time. Take this test today!

1.Which guiding principle helps to ensure that better information is available for decision making?
A. Keep it simple and practical
B. Think and work holistically
C. Optimize and automate
D. Collaborate and promote visibility
Answer: D

2.Which practice has a purpose that includes observing a service to report selected state changes identified as events?
A. Information security management
B. Monitoring and event management
C. Incident management
D. Change control
Answer: B

3.Which describes a standard change?
A. A change that needs to be scheduled assessed, and authorized following a defined process
B. A change that is typically implemented as a service request
C. A high-risk change that requires an in-depth assessment
D. A change that must be implemented as soon as possible
Answer: B

4.How does information about problems and known errors contribute to ‘incident management’?
A. It enables quick and efficient diagnosis of incidents
B. It removes the need for regular customer updates
C. It eliminates the need for collaboration during incident resolution
D. It allows the reassessment of known errors
Answer: A

5.Which practice owns and manages issues, queries, and requests from users?
A. Incident management
B. Service desk
C. Change control
D. Problem management
Answer: B

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Last modified: September 27, 2020



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