Resposta de referência
World-class customer experiences begin with your people. By giving your people the right tools to multiply their productivity, multiply their impact, they can drive your organization to achieve your goals, multiply your revenue, and multiply your customers.
The top reasons, why organizations choose Microsoft Dynamics CRM instead of other CRM to create world-class customer:
Ease of Use :
Since MSCRM is a Microsoft product which is very similar & integrated with other Microsoft Products Like MS Word, MS Excel, MS Outlook, MS SharePoint, Internet Explorer etc, so it is very familiar to all those businessmen who use to spend 70% of his time on these tools, To understand this CRM no additional tool need to learn, no additional software needs to be install. Anyone could easily learn MSCRM with little training.In other words, we can also say that
it integrates with Microsoft Business Solutions for Financial Management, Microsoft Office, and other systems that you get a complete picture of your customer.
It's important to note just how easy it is to integrate Microsoft CRM with Microsoft Office. Because it is so easy it enables your employees to access Microsoft Dynamics CRM right from their Microsoft Office Outlook whether they are working online or offline. It's a great tool for your sales department and it takes little training to make it happen.
Dynamic :
Since MSCRM hide Dynamic word inside itself its abbreviate as 'Microsoft Dynamic CRM'. We can extend it at any level. Microsoft itself provides three modules (Sales, Marketing & Service). But anyone could add its own module. Apart from this MSCRM is easily integration with other MS Products as well as various third-party tool like Ava-ya etc.
Three Deployment Options :
MSCRM is the only CRM product available in the market who have 3 Deployment options,
On-Premise, Online, and IFD (Internet Facing Deployment).
The Cloud :Microsoft invests over $2 billion US dollars in cloud infrastructure every year. Microsoft Dynamics CRM is one of the quickest and one of the easiest ways for your business to take advantage of the cloud and cloud economies, including helping to reduce systems management and maintenance costs as well as meaning you pay only for the capacity you need.
Value :When considering costs—including licensing, services, training, deployment, administration and maintenance — customers, media, and industry analysts regard Microsoft Dynamics CRM as one of the best value offerings in the industry.
Language Support :MSCRM is only product available in the market which is Available in more than 40 languages.
Access Clients :MSCRM is the only product in the market which could be accessible through Mobile, Outlook and Web client. MSCRM 2013 also accessible from Tablet also.
.Net Development Platform :
MSCRM use .net framework. All Plug-Ins, Custom WF has written in either C# or VB. Even the whole MSCRM Pages, forms has designed in .net(.aspx page). So it's easy for the .net developer to write code in MSCRM and make it understandable for itself.
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