\u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u0644\u0629\u060c \u0633\u0646\u062a\u0646\u0627\u0648\u0644 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u0644\u0629 \u0645\u0627 \u0647\u064a ITIL 4 Foundation. \u0647\u0630\u0627 \u0647\u0648 \u0627\u0644\u0623\u0633\u0627\u0633 \u0623\u0648 \u0627\u0644\u0623\u0633\u0627\u0633 \u0627\u0644\u0630\u064a \u064a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u0641\u0647\u0645 ITIL. \u0642\u062f \u062a\u0631\u063a\u0628 \u0623\u064a\u0636\u064b\u0627 \u0641\u064a \u0641\u0647\u0645 \u0633\u0628\u0628 \u0648\u062c\u0648\u062f \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u0636\u062c\u0629 \u062d\u0648\u0644 \u0645\u0624\u0633\u0633\u0629 ITIL 4 \u0647\u0630\u0647. \u0644\u0645\u0627\u0630\u0627 \u064a\u062c\u0628 \u0623\u0646 \u062a\u0639\u0631\u0641 \u0639\u0646\u0647\u0627\u061f \u062f\u0639\u0646\u0627 \u0646\u0644\u0642\u064a \u0646\u0638\u0631\u0629 \u0639\u0644\u0649 \u0625\u062c\u0627\u0628\u0627\u062a \u0647\u0630\u0647 \u0627\u0644\u0623\u0633\u0626\u0644\u0629.
\n\u0645\u0627 \u0647\u064a \u0627\u0644\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 ITIL\u061f
\n\u0647\u0644 \u062a\u0639\u0631\u0641 \u0645\u0627 \u0647\u0648 ITIL\u061f \u064a\u0631\u0645\u0632 ITIL \u0625\u0644\u0649 \u0645\u0643\u062a\u0628\u0629 \u0627\u0644\u0628\u0646\u064a\u0629 \u0627\u0644\u062a\u062d\u062a\u064a\u0629 \u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a. \u0625\u0630\u0627\u064b\u060c \u0647\u0644 \u0646\u062a\u062d\u062f\u062b \u0639\u0646 \u0632\u064a\u0627\u0631\u0629 \u0645\u0643\u062a\u0628\u0629 \u062a\u0636\u0645 \u0627\u0644\u0628\u0646\u064a\u0629 \u0627\u0644\u062a\u062d\u062a\u064a\u0629 \u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u061f \u0644\u0627\u060c \u0644\u064a\u0633 \u0628\u0627\u0644\u0636\u0628\u0637! \u062a\u0645\u062a \u0635\u064a\u0627\u063a\u0629 \u0643\u0644\u0645\u0629 \u0645\u0643\u062a\u0628\u0629 \u0644\u0623\u0646\u0647 \u0641\u064a \u0627\u0644\u0628\u062f\u0627\u064a\u0629 \u0641\u064a \u062b\u0645\u0627\u0646\u064a\u0646\u064a\u0627\u062a \u0627\u0644\u0642\u0631\u0646 \u0627\u0644\u0645\u0627\u0636\u064a\u060c \u062a\u0645 \u062a\u0637\u0648\u064a\u0631 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0643\u062a\u0628 \u0627\u0644\u062a\u064a \u062d\u062f\u062f\u062a \u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0645\u0646 \u0647\u0646\u0627 \u062c\u0627\u0621\u062a \u0643\u0644\u0645\u0629 “\u0645\u0643\u062a\u0628\u0629”.
\n\u0643\u0627\u0646\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0623\u062f\u0627\u0629 \u0644\u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0648\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0641\u064a \u0627\u0644\u062b\u0645\u0627\u0646\u064a\u0646\u064a\u0627\u062a. \u0648\u0644\u0643\u0646\u060c \u0644\u0644\u0623\u0633\u0641\u060c \u0643\u0627\u0646\u062a \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 \u0645\u062e\u0635\u0635\u0629 \u0648\u0643\u0627\u0646 \u0644\u0643\u0644 \u0645\u0624\u0633\u0633\u0629 \u0637\u0631\u064a\u0642\u062a\u0647\u0627 \u0627\u0644\u062e\u0627\u0635\u0629 \u0641\u064a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a. \u0648\u0642\u062f \u0623\u062f\u0649 \u0630\u0644\u0643 \u0628\u0627\u0644\u0637\u0628\u0639 \u0625\u0644\u0649 \u0627\u0644\u0627\u0631\u062a\u0628\u0627\u0643 \u0648\u0627\u0644\u0623\u062e\u0637\u0627\u0621 \u0648\u0625\u0639\u0627\u062f\u0629 \u0627\u0644\u0639\u0645\u0644 \u0648\u062e\u0633\u0627\u0631\u0629 \u0627\u0644\u0625\u0646\u062a\u0627\u062c\u064a\u0629 \u0648\u0627\u0644\u0645\u0627\u0644 \u0648\u0627\u0644\u0648\u0642\u062a. \u0648\u0645\u0646 \u062b\u0645\u060c \u0642\u0631\u0631\u062a \u062d\u0643\u0648\u0645\u0629 \u0627\u0644\u0645\u0645\u0644\u0643\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629 \u0636\u0631\u0648\u0631\u0629 \u0648\u062c\u0648\u062f \u0637\u0631\u064a\u0642\u0629 \u0645\u0648\u062d\u062f\u0629 \u0644\u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a. \u0644\u0630\u0644\u0643\u060c \u062a\u0645 \u062a\u0634\u0643\u064a\u0644 ITIL \u0645\u0646 \u0623\u062c\u0644 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (ITSM) \u0628\u0634\u0643\u0644 \u0641\u0639\u0627\u0644.
\n\u0645\u0627 \u0647\u064a \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u061f
\n\u0628\u0627\u0644\u0637\u0628\u0639\u060c \u064a\u0634\u064a\u0631 \u0627\u0644\u0627\u062e\u062a\u0635\u0627\u0631 ITSM \u0625\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a. \u0648\u0644\u0643\u0646\u060c \u0645\u0627 \u0647\u0648 \u0643\u0644 \u0634\u064a\u0621 \u0648\u0644\u0645\u0627\u0630\u0627 \u062a\u0643\u062a\u0633\u0628 \u0645\u0624\u0633\u0633\u0629 ITIL 4 \u0647\u0630\u0647 \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u0627\u0647\u062a\u0645\u0627\u0645\u061f
\n\u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a
\n\u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0647\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0642\u062f\u0645\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 (\u0627\u0644\u062f\u0627\u062e\u0644\u064a\u064a\u0646 \u0648\u0627\u0644\u062e\u0627\u0631\u062c\u064a\u064a\u0646) \u0628\u0645\u0633\u0627\u0639\u062f\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a. \u0644\u0645\u0627\u0630\u0627\u061f \u0644\u062c\u0639\u0644 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0643\u062b\u0631 \u0643\u0641\u0627\u0621\u0629 \u0648\u0634\u0641\u0627\u0641\u064a\u0629 \u0648\u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u0645\u062e\u0627\u0637\u0631 \u0648\u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644.
\n\u0647\u0644 \u062a\u0631\u064a\u062f \u0623\u0646 \u062a\u0639\u0631\u0641 \u0645\u0627 \u0647\u0648 \u062a\u0639\u0631\u064a\u0641 ITIL 4 Foundation \u0644\u062e\u062f\u0645\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u061f \u062a\u0641\u0636\u0644:
\n\u062e\u062f\u0645\u0629 \u0645\u0642\u062f\u0645\u0629 \u0625\u0644\u0649 \u0639\u0645\u064a\u0644 \u0648\u0627\u062d\u062f \u0623\u0648 \u0623\u0643\u062b\u0631\u060c \u0645\u0646 \u0642\u0628\u0644 \u0645\u0632\u0648\u062f \u062e\u062f\u0645\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a. \u062a\u0639\u062a\u0645\u062f \u062e\u062f\u0645\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0639\u0644\u0649 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u062a\u062f\u0639\u0645 \u0639\u0645\u0644\u064a\u0629 \u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0639\u0645\u064a\u0644. \u062a\u062a\u0643\u0648\u0646 \u062e\u062f\u0645\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u0646 \u0645\u0632\u064a\u062c \u0645\u0646 \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0648\u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0648\u064a\u062c\u0628 \u062a\u0639\u0631\u064a\u0641\u0647\u0627 \u0641\u064a \u0627\u062a\u0641\u0627\u0642\u064a\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629.
\n3 \u0641\u0626\u0627\u062a \u0645\u0646 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a
\n\u064a\u0645\u0643\u0646\u0643 \u0645\u0639\u0631\u0641\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0635\u0646\u064a\u0641\u0647\u0627. \u0625\u062d\u062f\u0649 \u0637\u0631\u0642 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0630\u0644\u0643 \u0647\u064a \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0648\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0628\u0646\u064a\u0629 \u0627\u0644\u062a\u062d\u062a\u064a\u0629.
\n\u0645\u0627 \u0647\u064a \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (ITSM)\u061f
\n\u0627\u0644\u0622\u0646\u060c \u0628\u0627\u0644\u0639\u0648\u062f\u0629 \u0625\u0644\u0649 \u0633\u0624\u0627\u0644\u0643 \u062d\u0648\u0644 \u0645\u0627 \u0647\u064a \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (ITSM)\u061f \u064a\u062a\u0644\u062e\u0635 \u0630\u0644\u0643 \u0641\u064a \u062a\u0646\u0641\u064a\u0630 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0631\u064a\u062f\u0647\u0627 \u0639\u0645\u064a\u0644\u0643 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u0648\u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0648\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a. \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0647\u064a \u062f\u0645\u062c \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0645\u0639 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0644\u062a\u062d\u0642\u064a\u0642 \u0641\u0648\u0627\u0626\u062f \u0627\u0644\u0623\u0639\u0645\u0627\u0644.
\n\u062a\u0646\u0635 \u0645\u0624\u0633\u0633\u0629 ITIL 4 \u0639\u0644\u0649 \u0623\u0646 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0647\u064a
\n\u062a\u0646\u0641\u064a\u0630 \u0648\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u062c\u0648\u062f\u0629 \u0627\u0644\u062a\u064a \u062a\u0644\u0628\u064a \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644.
\n\u0645\u0624\u0633\u0633\u0629 ITIL 4
\n\u0647\u0644 \u062a\u062a\u0633\u0627\u0621\u0644 \u0645\u0627 \u0647\u064a \u0645\u0624\u0633\u0633\u0629 ITIL 4 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a\u0629 \u0648\u0645\u0627 \u0647\u064a \u0627\u0644\u0637\u0631\u064a\u0642\u0629 \u0627\u0644\u062a\u064a \u062a\u062e\u062a\u0644\u0641 \u0628\u0647\u0627 \u0639\u0646 \u0627\u0644\u0625\u0635\u062f\u0627\u0631\u0627\u062a \u0627\u0644\u0633\u0627\u0628\u0642\u0629\u061f \u0643\u0645\u0627 \u064a\u0645\u0643\u0646\u0643 \u0623\u0646 \u062a\u062e\u0645\u0646\u060c \u0641\u0625\u0646 \u0645\u0639\u0638\u0645 \u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0647\u064a \u0644\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0623\u0648 \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0623\u0648 \u0627\u0644\u062a\u0646\u0642\u064a\u062d\/\u0645\u0644\u0621 \u0627\u0644\u0641\u062c\u0648\u0629 \u0641\u064a \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u0633\u0627\u0628\u0642. \u0648\u062a\u062e\u0645\u064a\u0646\u0643 \u0635\u062d\u064a\u062d. \u0623\u0633\u0627\u0633 ITIL 4 \u0644\u0627 \u064a\u062e\u062a\u0644\u0641 \u062c\u0630\u0631\u064a\u0627\u064b \u0639\u0646 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 V2.
\nITIL V2
\n\u0643\u0627\u0646 ITIL V2 \u064a\u062d\u062a\u0648\u064a \u0639\u0644\u0649 \u0633\u0628\u0639\u0629 \u0643\u062a\u0628 \u0623\u0633\u0627\u0633\u064a\u0629: \u062f\u0639\u0645 \u0627\u0644\u062e\u062f\u0645\u0627\u062a\u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0627\u062a\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0628\u0646\u064a\u0629 \u0627\u0644\u062a\u062d\u062a\u064a\u0629 \u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a\u060c \u0648\u0627\u0644\u062a\u062e\u0637\u064a\u0637 \u0644\u062a\u0646\u0641\u064a\u0630 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a\u060c \u0648\u0645\u0646\u0638\u0648\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0623\u0645\u0646. \u0645\u0646 \u0646\u0647\u062c \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u064a\u062a\u0645 \u062a\u0639\u0631\u064a\u0641\u0647 \u062d\u0648\u0644 \u0646\u0647\u062c \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0644\u0636\u0645\u0627\u0646 \u0623\u0646 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u062a\u0648\u0641\u0631 \u0642\u064a\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644.
\nITIL V1
\n\u0643\u0627\u0646 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u0623\u0648\u0644 \u0645\u0646 ITIL \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u062e\u0644\u0627\u0635\u0629 \u0627\u0644\u0646\u0647\u062c \u0648\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a. \u0648\u0643\u0627\u0646 \u064a\u064f\u0634\u0627\u0631 \u0625\u0644\u064a\u0647\u0627 \u0623\u064a\u0636\u0627\u064b \u0628\u0627\u0633\u0645 \u0645\u0646\u0647\u062c \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0628\u0646\u064a\u0629 \u0627\u0644\u062a\u062d\u062a\u064a\u0629 \u0627\u0644\u062d\u0643\u0648\u0645\u064a\u0629 (GITMM). \u0643\u0627\u0646 \u062a\u0631\u0643\u064a\u0632 \u0627\u0644\u0645\u0643\u062a\u0628\u0629 \u0639\u0644\u0649 \u0645\u0627 \u064a\u062d\u062a\u0627\u062c\u0647 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0645\u0646 \u064a\u0642\u0648\u0645 \u0628\u0645\u0627\u0630\u0627. \u0644\u0630\u0644\u0643\u060c \u0643\u0627\u0646 \u0627\u0644\u0648\u0636\u0648\u062d \u0641\u064a \u0627\u0644\u0623\u062f\u0648\u0627\u0631 \u0648\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a \u0625\u0644\u0649 \u062c\u0627\u0646\u0628 \u062a\u0642\u062f\u064a\u0645 \u0645\u0627 \u064a\u062d\u062a\u0627\u062c\u0647 \u0627\u0644\u0639\u0645\u064a\u0644 \u0641\u064a \u0635\u0645\u064a\u0645 ITIL V1.
\n\u0627\u0644\u0647\u064a\u0643\u0644\u064a\u0629
\n\u062a\u0645 \u0625\u0637\u0644\u0627\u0642\u0647 \u0641\u064a \u0639\u0627\u0645 2019. \u062a\u0646\u062a\u0645\u064a ITIL \u0631\u0633\u0645\u064a\u0627\u064b \u0625\u0644\u0649 \u0634\u0631\u0643\u0629 \u0623\u0643\u0633\u064a\u0644\u0648\u0633\u060c \u0648\u0647\u064a \u0645\u0634\u0631\u0648\u0639 \u0645\u0634\u062a\u0631\u0643 \u0628\u064a\u0646 \u062d\u0643\u0648\u0645\u0629 \u0627\u0644\u0645\u0645\u0644\u0643\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629 \u0648\u0634\u0631\u0643\u0629 \u0643\u0627\u0628\u064a\u062a\u0627\u060c \u0648\u0647\u064a \u0634\u0631\u0643\u0629 \u062f\u0648\u0644\u064a\u0629 \u0645\u062a\u062e\u0635\u0635\u0629 \u0641\u064a \u062a\u0639\u0647\u064a\u062f \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0645\u0646\u0630 \u0639\u0627\u0645 2014.
\n\u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u062e\u062f\u0645\u0629 ITIL
\n\u0647\u0646\u0627\u0643 5 \u0645\u0631\u0627\u062d\u0644 \u0641\u064a \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0644\u0645\u0624\u0633\u0633\u0629 ITIL 4 Foundation. \u0644\u062f\u0649 ITIL 4 Foundation \u0645\u0627 \u0645\u062c\u0645\u0648\u0639\u0647 4 \u0648\u0638\u0627\u0626\u0641 \u064825 \u0639\u0645\u0644\u064a\u0629 \u0639\u0628\u0631 \u0627\u0644\u0645\u0631\u0627\u062d\u0644\/\u0627\u0644\u0645\u0631\u0627\u062d\u0644 \u0627\u0644\u062e\u0645\u0633.
\n5 \u0645\u0631\u0627\u062d\u0644 \u0644\u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 ITIL
\n\u0647\u0644 \u062a\u0631\u064a\u062f \u0623\u0646 \u062a\u0641\u0647\u0645 \u0623\u0633\u0627\u0633 ITIL 4 Foundation\u061f \u0625\u0630\u0646\u060c \u0639\u0644\u064a\u0643 \u0623\u0646 \u062a\u0628\u062f\u0623 \u0628\u0627\u0644\u0645\u0631\u0627\u062d\u0644 \u0627\u0644\u062e\u0645\u0633 \u0623\u0648 \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0641\u064a \u062f\u0648\u0631\u0629 \u0627\u0644\u062d\u064a\u0627\u0629. \u0647\u0630\u0647 \u0647\u064a: \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u0627\u0646\u062a\u0642\u0627\u0644 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u0644\u062e\u062f\u0645\u0629.
\n\u062a\u062a\u0648\u0632\u0639 \u0627\u0644\u0648\u0638\u0627\u0626\u0641 \u0627\u0644\u0623\u0631\u0628\u0639\u0629 \u0648\u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0640 25 \u0641\u064a ITIL 4 Foundation \u0639\u0644\u0649 \u0627\u0644\u0646\u062d\u0648 \u0627\u0644\u062a\u0627\u0644\u064a:
\n\u0634\u0647\u0627\u062f\u0629 ITIL 4 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a\u0629
\n\u0645\u0627 \u0647\u064a \u0634\u0647\u0627\u062f\u0629 ITIL\u061f \u0645\u0627 \u0647\u064a \u0627\u0644\u0634\u0647\u0627\u062f\u0627\u062a \u0627\u0644\u0645\u062a\u0627\u062d\u0629\u061f ITIL 4 Foundation \u0647\u064a \u0634\u0647\u0627\u062f\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u0628\u062a\u062f\u0626\u064a\u0646 \u0644\u0625\u0638\u0647\u0627\u0631 \u0623\u0646 \u0644\u062f\u064a\u0643 \u0627\u0644\u0641\u0647\u0645 \u0627\u0644\u0623\u0633\u0627\u0633\u064a \u0644\u0625\u0637\u0627\u0631 \u0639\u0645\u0644 ITIL.
\n\u0645\u0627 \u0647\u064a \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0623\u0647\u0644\u064a\u0629 \u0644\u0634\u0647\u0627\u062f\u0629 ITIL 4 Foundation\u061f
\n\u0644\u0627 \u064a\u0648\u062c\u062f \u0634\u0631\u0637 \u0645\u0633\u0628\u0642 \u0645\u062d\u062f\u062f. \u0625\u0630\u0627 \u0643\u0646\u062a \u0645\u0647\u062a\u0645\u064b\u0627 \u0628\u0645\u0639\u0631\u0641\u0629 ITIL\u060c \u0641\u0623\u0646\u062a \u0645\u0624\u0647\u0644 \u0628\u0627\u0644\u0641\u0639\u0644 \u0644\u0644\u0638\u0647\u0648\u0631 \u0641\u064a \u0627\u0645\u062a\u062d\u0627\u0646 \u0634\u0647\u0627\u062f\u0629 ITIL 4 Foundation.
\n\u0645\u0646 \u064a\u062c\u0628 \u0623\u0646 \u064a\u062a\u0642\u062f\u0645 \u0644\u0627\u0645\u062a\u062d\u0627\u0646 ITIL 4 Foundation\u061f \u0647\u0644 \u062a\u0631\u063a\u0628 \u0641\u064a \u0641\u0647\u0645 \u0625\u0637\u0627\u0631 \u0639\u0645\u0644 ITIL\u061f \u0647\u0644 \u062a\u0639\u0645\u0644 \u0641\u064a \u0645\u0624\u0633\u0633\u0629 \u062a\u0642\u062f\u0645 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u061f \u0642\u062f \u062a\u0631\u063a\u0628 \u0641\u064a \u0645\u0639\u0631\u0641\u0629 \u0643\u064a\u0641 \u0633\u062a\u0639\u0645\u0644 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0643\u0641\u0627\u0621\u0629 \u0647\u0630\u0647 \u0627\u0644\u062e\u062f\u0645\u0627\u062a\u061f \u0647\u0644 \u062a\u0637\u0628\u0642 \u0645\u0624\u0633\u0633\u062a\u0643 \u0623\u0648 \u0637\u0628\u0642\u062a \u0628\u0627\u0644\u0641\u0639\u0644 ITIL\u061f
\n\u0647\u0644 \u0623\u062c\u0628\u062a \u0628\u0646\u0639\u0645 \u0639\u0644\u0649 \u0623\u064a \u0645\u0645\u0627 \u0633\u0628\u0642\u061f \u0625\u0630\u0646\u060c \u064a\u062c\u0628 \u0623\u0646 \u062a\u062a\u0642\u062f\u0645 \u0644\u0627\u0645\u062a\u062d\u0627\u0646 ITIL 4 Foundation. \u0628\u0645\u062c\u0631\u062f \u062d\u0635\u0648\u0644\u0643 \u0639\u0644\u0649 \u0627\u0644\u0634\u0647\u0627\u062f\u0629\u060c \u0633\u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0643 \u0648\u0639\u064a \u0628\u0625\u0637\u0627\u0631 \u0639\u0645\u0644 ITIL. \u0633\u062a\u0634\u064a\u0631 \u0623\u0648\u0631\u0627\u0642 \u0627\u0639\u062a\u0645\u0627\u062f\u0643 \u0625\u0644\u0649 \u0623\u0646\u0643 \u062a\u0641\u0647\u0645 \u0625\u0637\u0627\u0631 \u0639\u0645\u0644 ITIL 4 Foundation \u0648\u0644\u062f\u064a\u0643 \u0645\u0639\u0631\u0641\u0629 \u0628\u0627\u0644\u0645\u0631\u0627\u062d\u0644 \u0627\u0644\u062e\u0645\u0633\u060c \u0648\u062a\u0641\u0627\u0639\u0644\u0647\u0627\u060c \u0648\u0643\u064a\u0641 \u062a\u0643\u0648\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0645\u0641\u064a\u062f\u0629 \u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644.
\n\u0645\u0627 \u0647\u0648 \u0634\u0643\u0644 \u0627\u0645\u062a\u062d\u0627\u0646 ITIL 4 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a\u061f
\n\u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u062e\u0637\u0637 \u0644\u0644\u062a\u0642\u062f\u0645 \u0644\u0627\u0645\u062a\u062d\u0627\u0646 ITIL 4 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a\u060c \u0641\u0643\u0646 \u0645\u0633\u062a\u0639\u062f\u0627\u064b \u0644\u0643\u062a\u0627\u0628\u0629 \u0627\u062e\u062a\u0628\u0627\u0631 \u0627\u0644\u0627\u062e\u062a\u064a\u0627\u0631 \u0645\u0646 \u0645\u062a\u0639\u062f\u062f. \u0645\u0627 \u0647\u064a \u0627\u0644\u0645\u062f\u0629 \u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a\u0629 \u0644\u0644\u0627\u0645\u062a\u062d\u0627\u0646\u061f 1 \u0633\u0627\u0639\u0629 \u0643\u0645 \u0639\u062f\u062f \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0641\u064a \u0627\u0644\u0627\u0645\u062a\u062d\u0627\u0646\u061f 40 \u0633\u0624\u0627\u0644\u0627\u064b \u0645\u0627 \u0647\u064a \u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u0646\u062c\u0627\u062d\u061f 26 \u062f\u0631\u062c\u0629 \u0623\u0648 65% \u0646\u0648\u0639 \u0627\u0644\u0627\u0645\u062a\u062d\u0627\u0646 – \u0643\u062a\u0627\u0628 \u0645\u0641\u062a\u0648\u062d\/\u0643\u062a\u0627\u0628 \u0645\u063a\u0644\u0642\u061f \u0643\u062a\u0627\u0628 \u0645\u063a\u0644\u0642 \u0637\u0631\u064a\u0642\u0629 \u0627\u0644\u0627\u0645\u062a\u062d\u0627\u0646 – \u0648\u0631\u0642\u064a\/\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u061f \u0643\u0644\u0627 \u0627\u0644\u0635\u064a\u063a\u062a\u064a\u0646 \u0645\u062a\u0648\u0641\u0631\u0629
\n\u0645\u0627 \u0627\u0644\u0630\u064a \u064a\u063a\u0637\u064a\u0647 \u0627\u0645\u062a\u062d\u0627\u0646 ITIL 4 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a\u061f
\n\u0647\u0644 \u062a\u0633\u062a\u0639\u062f \u0644\u0627\u0645\u062a\u062d\u0627\u0646 ITIL 4 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a\u061f \u062a\u0623\u0643\u062f \u0645\u0646 \u0641\u0647\u0645\u0643 \u0644\u0644\u0645\u0648\u0627\u0636\u064a\u0639 \u0627\u0644\u062a\u0627\u0644\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0625\u0637\u0627\u0631 \u0639\u0645\u0644 ITIL. \u0647\u0644 \u062a\u0639\u0631\u0641 \u0639\u0646 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a ITIL \u0643\u0645\u0645\u0627\u0631\u0633\u0629\u060c \u0648\u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u062e\u062f\u0645\u0629 ITIL\u061f \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643\u060c \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0645\u0641\u0627\u0647\u064a\u0645 \u0648\u0627\u0644\u062a\u0639\u0627\u0631\u064a\u0641 \u0627\u0644\u0639\u0627\u0645\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.
\n\u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643\u060c \u062a\u062d\u0642\u0642 \u0645\u0646 \u0645\u0639\u0631\u0641\u062a\u0643 \u0628\u0627\u0644\u0645\u0628\u0627\u062f\u0626 \u0648\u0627\u0644\u0646\u0645\u0627\u0630\u062c \u0639\u0628\u0631 \u0645\u0631\u0627\u062d\u0644 \u062f\u0648\u0631\u0629 \u0627\u0644\u062d\u064a\u0627\u0629. \u0648\u0639\u0644\u0627\u0648\u0629 \u0639\u0644\u0649 \u0630\u0644\u0643\u060c \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0641\u0647\u0645 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0640 25\u060c \u0648\u0627\u0644\u0648\u0638\u0627\u0626\u0641 \u0627\u0644\u0623\u0631\u0628\u0639\u060c \u0648\u0627\u0644\u0623\u062f\u0648\u0627\u0631 \u0648\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.
\n\u0643\u064a\u0641 \u0623\u0633\u062a\u0639\u062f \u0644\u0627\u0645\u062a\u062d\u0627\u0646 ITIL 4 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a\u061f
\n\u0647\u0644 \u0642\u0631\u0631\u062a \u0627\u0644\u062a\u0642\u062f\u0645 \u0644\u0627\u0645\u062a\u062d\u0627\u0646 ITIL 4 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a\u061f \u0627\u0644\u0642\u0631\u0627\u0631 \u064a\u0642\u0648\u062f \u0627\u0644\u0639\u0645\u0644\u064a\u0629. \u0648\u0628\u0645\u0627 \u0623\u0646\u0647 \u0644\u0627 \u062a\u0648\u062c\u062f \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0645\u0633\u0628\u0642\u0629 \u0644\u0627\u0645\u062a\u062d\u0627\u0646 ITIL 4 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a\u060c \u0641\u0625\u0646 \u0625\u0639\u062f\u0627\u062f\u0643 \u0648\u0627\u062e\u062a\u064a\u0627\u0631\u0643 \u0644\u0645\u0642\u062f\u0645 \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0648\u0627\u0644\u0627\u0645\u062a\u062d\u0627\u0646 \u0641\u064a ITIL \u0647\u0648 \u0627\u0644\u0645\u0641\u062a\u0627\u062d.
\n\u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a \u0644\u0627\u0645\u062a\u062d\u0627\u0646 ITIL 4 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a
\n\u0627\u062e\u062a\u0631 \u0645\u0632\u0648\u062f \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a \u0644\u0627\u0645\u062a\u062d\u0627\u0646 ITIL 4 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a. \u0643\u064a\u0641 \u062a\u062e\u062a\u0627\u0631 \u0648\u0627\u062d\u062f\u0627\u064b\u061f
\n\u064a\u0645\u0643\u0646\u0643 \u0627\u062e\u062a\u064a\u0627\u0631 \u062f\u0648\u0631\u0629 ITIL \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a\u0629 \u0641\u064a \u0627\u0644\u0641\u0635\u0648\u0644 \u0627\u0644\u062f\u0631\u0627\u0633\u064a\u0629 \u0627\u0644\u0641\u0639\u0644\u064a\u0629 \u0623\u0648 \u0627\u062e\u062a\u064a\u0627\u0631 \u0628\u0631\u0646\u0627\u0645\u062c ITIL 4 Foundation \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a. \u0645\u0627 \u0647\u0648 \u0627\u0644\u0645\u0647\u0645 \u0641\u064a \u0627\u062e\u062a\u064a\u0627\u0631 \u0645\u0632\u0648\u062f \u0627\u0644\u062a\u062f\u0631\u064a\u0628\u061f \u062a\u062d\u0642\u0642 \u0645\u0646 \u062e\u0628\u0631\u0629 \u0647\u064a\u0626\u0629 \u0627\u0644\u062a\u062f\u0631\u064a\u0633. \u062a\u0623\u0643\u062f \u0645\u0646 \u062d\u0635\u0648\u0644\u0643 \u0639\u0644\u0649 \u0623\u0645\u062b\u0644\u0629 \u0648\u0627\u0642\u0639\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u0645 \u0645\u0646\u0627\u0642\u0634\u062a\u0647\u0627. \u0647\u0644 \u0644\u062f\u0649 \u0645\u0632\u0648\u062f \u062a\u062f\u0631\u064a\u0628 ITIL 4 Foundation Foundation \u0623\u064a \u0634\u0647\u0627\u062f\u0627\u062a \u0645\u0646 \u0627\u0644\u0645\u0631\u0634\u062d\u064a\u0646 \u0641\u064a \u0627\u0644\u062f\u0648\u0631\u0629 \u0627\u0644\u062a\u062f\u0631\u064a\u0628\u064a\u0629\u061f \u0628\u0627\u0644\u0637\u0628\u0639\u060c \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0647\u064a \u0628\u0627\u0644\u062a\u0623\u0643\u064a\u062f \u062c\u0627\u0646\u0628 \u0631\u0626\u064a\u0633\u064a \u064a\u062c\u0628 \u0623\u0646 \u062a\u0636\u0639\u0647 \u0641\u064a \u0627\u0644\u0627\u0639\u062a\u0628\u0627\u0631. \u064a\u0645\u0646\u062d\u0643 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0645\u0632\u0648\u062f\u064a \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0639\u0644\u0649 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0641\u064a ITIL 4 Foundation \u062e\u064a\u0627\u0631\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0644\u0644\u062a\u062f\u0631\u064a\u0628 \u0639\u0644\u0649 ITIL \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a. \u0645\u0627 \u0646\u0648\u0639 \u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u0648\u0635\u0648\u0644 \u0627\u0644\u0630\u064a \u0633\u062a\u062d\u0635\u0644 \u0639\u0644\u064a\u0647 \u0644\u0645\u0642\u0627\u0637\u0639 \u0627\u0644\u0641\u064a\u062f\u064a\u0648 \u0625\u0630\u0627 \u0627\u062e\u062a\u0631\u062a \u062f\u0648\u0631\u0627\u062a ITIL \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a\u061f
\n\u0627\u0644\u062a\u062d\u0636\u064a\u0631 \u0644\u0627\u0645\u062a\u062d\u0627\u0646 ITIL
\n\u062d\u062f\u062f \u0637\u0631\u064a\u0642\u0629 \u0627\u0644\u0627\u0645\u062a\u062d\u0627\u0646. \u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u062d\u0636\u0631 \u062a\u062f\u0631\u064a\u0628\u0627\u064b \u0645\u0646 \u0645\u0642\u062f\u0645 \u062a\u062f\u0631\u064a\u0628 \u0645\u0639\u062a\u0645\u062f\u060c \u062a\u0623\u0643\u062f \u0645\u0646 \u0641\u0647\u0645\u0643 \u0644\u0644\u0645\u0641\u0627\u0647\u064a\u0645 \u062c\u064a\u062f\u0627\u064b. \u0623\u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u062f\u0631\u0627\u0633\u0629 \u0630\u0627\u062a\u064a\u0629\u060c \u0641\u062a\u0623\u0643\u062f \u0628\u0634\u0643\u0644 \u0645\u0636\u0627\u0639\u0641.
\n\u0646\u0635\u0627\u0626\u062d \u0644\u0627\u0645\u062a\u062d\u0627\u0646 ITIL 4 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a: \u0639\u0646\u062f\u0645\u0627 \u064a\u0639\u0637\u064a\u0643 \u0627\u0644\u0645\u062f\u0631\u0628 \u0623\u0645\u062b\u0644\u0629\u060c \u0642\u0645 \u0628\u0631\u0628\u0637\u0647\u0627 \u0628\u0645\u062c\u0627\u0644 \u0639\u0645\u0644\u0643 \u0648\u062a\u062d\u0642\u0642 \u0645\u0645\u0627 \u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u0641\u0647\u0645\u0647\u0627 \u062a\u0645\u0627\u0645\u0627\u064b\u060c \u0648\u0625\u0644\u0627 \u0641\u0642\u0645 \u0628\u062a\u0648\u0636\u064a\u062d\u0647\u0627 \u0641\u0648\u0631\u0627\u064b \u0642\u0645 \u0628\u062a\u062f\u0648\u064a\u0646 \u0627\u0644\u0646\u0642\u0627\u0637 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0623\u0648 \u062a\u0644\u0643 \u0627\u0644\u062a\u064a \u062a\u0634\u0639\u0631 \u0623\u0646\u0647\u0627 \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u062f\u0631\u0627\u0633\u0629. \u0627\u0633\u062a\u0643\u0634\u0641\u0647\u0627 \u0623\u0643\u062b\u0631\u060c \u0648\u0646\u0627\u0642\u0634\u0647\u0627 \u0645\u0639 \u0632\u0645\u0644\u0627\u0626\u0643 \u0631\u0627\u062c\u0639 \u062f\u0644\u064a\u0644 \u062f\u0631\u0627\u0633\u0629 ITIL \u0648\u0623\u064a \u0645\u0648\u0627\u0631\u062f \u0623\u062e\u0631\u0649. \u062a\u062a\u0648\u0641\u0631 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0648\u0627\u0644\u062e\u0631\u0627\u0626\u0637 \u0627\u0644\u0630\u0647\u0646\u064a\u0629 \u0648\u0645\u062e\u0637\u0637\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643. \u0627\u0637\u0644\u0639 \u0639\u0644\u0649 \u0628\u0639\u0636 \u0627\u0644\u0645\u0635\u0627\u062f\u0631 \u0627\u0644\u062c\u064a\u062f\u0629 \u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u0625\u062c\u0631\u0627\u0621 \u0628\u0639\u0636 \u0627\u0644\u0627\u062e\u062a\u0628\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062f\u0631\u064a\u0628\u064a\u0629 \u0644\u0644\u062a\u062d\u0642\u0642 \u0645\u0646 \u062c\u0627\u0647\u0632\u064a\u062a\u0643 \u0644\u0644\u0627\u062e\u062a\u0628\u0627\u0631 \u0642\u0645 \u0628\u062a\u0637\u0628\u064a\u0642 \u0645\u0641\u0647\u0648\u0645 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u0644\u062e\u062f\u0645\u0629 \u0639\u0644\u0649 \u062f\u0648\u0631\u0627\u062a\u0643 \u0627\u0644\u062f\u0631\u0627\u0633\u064a\u0629 \u0642\u0645 \u0628\u0642\u064a\u0627\u0633 \u0646\u062a\u0627\u0626\u062c\u0643 \u0641\u064a \u0627\u0644\u0627\u0645\u062a\u062d\u0627\u0646 \u0627\u0644\u062a\u062f\u0631\u064a\u0628\u064a \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a \u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a ITIL \u062d\u062f\u062f \u0645\u0648\u0639\u062f\u0627\u064b \u0644\u0644\u0627\u0645\u062a\u062d\u0627\u0646 \u0648\u0643\u0646 \u0645\u062d\u062a\u0631\u0641\u0627\u064b \u0645\u0639\u062a\u0645\u062f\u0627\u064b.
\n\u0627\u0645\u062a\u062d\u0627\u0646 ITIL 4 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a
\n\u0644\u062f\u064a\u0643 \u062e\u064a\u0627\u0631\u0627\u0646. \u0627\u0644\u0623\u0648\u0644 \u0647\u0648 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0648\u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0627\u0645\u062a\u062d\u0627\u0646 \u0645\u0646 \u0645\u0639\u0647\u062f \u0645\u0639\u062a\u0645\u062f \u0644\u0627\u0645\u062a\u062d\u0627\u0646 ITIL. \u0648\u0627\u0644\u0622\u062e\u0631\u060c \u0627\u0644\u0630\u0647\u0627\u0628 \u0625\u0644\u0649 \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0645\u0646 \u0645\u0646\u0638\u0645\u0629 \u062a\u062f\u0631\u064a\u0628 \u0645\u0639\u062a\u0645\u062f\u0629 (ATO) \u0627\u0644\u062a\u064a \u0633\u062a\u0648\u0641\u0631 \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0648\u062a\u062c\u0631\u064a \u0627\u0644\u0627\u0645\u062a\u062d\u0627\u0646 \u062a\u062d\u062a \u0627\u0644\u0645\u0631\u0627\u0642\u0628\u0629.
\n\u0645\u0627\u0630\u0627 \u0628\u0639\u062f \u0645\u0624\u0633\u0633\u0629 ITIL 4 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a\u0629\u061f
\n\u0627\u0644\u0622\u0646 \u0628\u0639\u062f \u0623\u0646 \u0623\u0635\u0628\u062d\u062a \u062d\u0627\u0635\u0644\u0627\u064b \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 \u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f\u060c \u0641\u0623\u0646\u062a \u0627\u0644\u0622\u0646 \u0645\u062c\u0647\u0632 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644 \u0641\u064a \u0625\u0637\u0627\u0631 \u0639\u0645\u0644 ITIL. \u0648\u0644\u0643\u0646\u060c \u0644\u0633\u062a \u0628\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0627\u0644\u062a\u0648\u0642\u0641 \u0647\u0646\u0627. \u062a\u0648\u0641\u0631 ITIL \u0646\u0647\u062c\u0627\u064b \u0645\u0631\u062d\u0644\u064a\u0627\u064b \u0644\u0635\u0642\u0644 \u0645\u0647\u0627\u0631\u0627\u062a\u0643. \u0648\u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0647\u062a\u0645\u0627\u0645\u0627\u062a\u0643\u060c \u064a\u0645\u0643\u0646\u0643 \u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062a\u0627\u0644\u064a \u0645\u0646 \u0627\u0644\u0634\u0647\u0627\u062f\u0627\u062a.
\n\u0645\u0627 \u0647\u064a \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0634\u0647\u0627\u062f\u0627\u062a ITIL \u0627\u0644\u0623\u062e\u0631\u0649\u061f
\n\u062a\u0642\u062f\u0645 ITIL \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0623\u0639\u0644\u0649 \u0645\u0646 \u0634\u0647\u0627\u062f\u0629 ITIL \u0628\u0639\u062f \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a. \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u0627\u062e\u062a\u064a\u0627\u0631 \u0645\u0646 \u0628\u064a\u0646 \u0627\u0644\u0645\u0645\u0627\u0631\u0633 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637 \u0648\u0627\u0644\u062e\u0628\u064a\u0631 \u0648\u0627\u0644\u0645\u0627\u062c\u0633\u062a\u064a\u0631. \u062a\u062d\u062a\u0627\u062c \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0625\u0644\u0649 \u0625\u0643\u0645\u0627\u0644 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0633\u0627\u0628\u0642 \u0644\u0644\u0638\u0647\u0648\u0631 \u0644\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062a\u0627\u0644\u064a. \u062f\u0639\u0646\u0627 \u0646\u0633\u062a\u0643\u0634\u0641 \u0634\u0647\u0627\u062f\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0623\u0639\u0644\u0649 \u0628\u0639\u062f \u0634\u0647\u0627\u062f\u0629 ITIL 4 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a\u0629.
\n\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u0645\u0627\u0631\u0633
\n\u0625\u0630\u0627 \u0643\u0646\u062a \u0642\u062f \u0623\u0643\u0645\u0644\u062a \u0627\u062e\u062a\u0628\u0627\u0631 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a \u0641\u0623\u0646\u062a \u0645\u0624\u0647\u0644 \u0644\u0644\u0638\u0647\u0648\u0631 \u0644\u0647\u0630\u0647 \u0627\u0644\u0634\u0647\u0627\u062f\u0629. \u0648\u0647\u0630\u0627 \u064a\u064f\u0638\u0647\u0631 \u0642\u062f\u0631\u062a\u0643 \u0639\u0644\u0649 \u062a\u0643\u064a\u064a\u0641 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u062a\u0637\u0628\u064a\u0642\u0647\u0627 \u0639\u0644\u0649 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0645\u0624\u0633\u0633\u062a\u0643. \u064a\u0646\u0635\u0628 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u0644\u062e\u062f\u0645\u0629 (CSI) \u0644\u0623\u0646\u0634\u0637\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0641\u064a \u0645\u0624\u0633\u0633\u062a\u0643. \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u0633\u062a\u0648\u0649\u060c \u064a\u0646\u0635\u0628 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u063a\u064a\u064a\u0631 \u0627\u0644\u062a\u0646\u0638\u064a\u0645\u064a \u0648\u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0648\u0627\u0644\u0642\u064a\u0627\u0633 \u0648\u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0644\u062a\u0645\u0643\u064a\u0646 \u0623\u0646\u0634\u0637\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646.
\n\u0627\u0644\u0627\u0645\u062a\u062d\u0627\u0646 \u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u0645\u0627\u0631\u0633: \u0645\u0627 \u0647\u064a \u0627\u0644\u0645\u062f\u0629 \u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a\u0629 \u0644\u0644\u0627\u062e\u062a\u0628\u0627\u0631\u061f 2 \u0633\u0627\u0639\u0629 \u064815 \u062f\u0642\u064a\u0642\u0629 \u0643\u0645 \u0639\u062f\u062f \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0641\u064a \u0627\u0644\u0627\u0645\u062a\u062d\u0627\u0646\u061f 40 \u0633\u0624\u0627\u0644\u0627\u064b \u0645\u0627 \u0647\u064a \u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u0646\u062c\u0627\u062d\u061f 28 \u062f\u0631\u062c\u0629 \u0623\u0648 70% \u0646\u0648\u0639 \u0627\u0644\u0627\u0645\u062a\u062d\u0627\u0646 – \u0643\u062a\u0627\u0628 \u0645\u0641\u062a\u0648\u062d\/\u0643\u062a\u0627\u0628 \u0645\u063a\u0644\u0642\u061f \u0627\u0644\u0643\u062a\u0627\u0628 \u0627\u0644\u0645\u0641\u062a\u0648\u062d
\n\u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u062a\u0648\u0633\u0637
\n\u0625\u0630\u0627 \u0643\u0646\u062a \u0642\u062f \u0623\u0643\u0645\u0644\u062a \u0634\u0647\u0627\u062f\u0629 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a \u0641\u0623\u0646\u062a \u0645\u0624\u0647\u0644 \u0644\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u062a\u0648\u0633\u0637. \u0648\u0644\u0627 \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0645\u0645\u0627\u0631\u0633\u0627\u064b \u0644\u0644\u062a\u0642\u062f\u0645 \u0644\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u062a\u0648\u0633\u0637. \u064a\u062d\u062a\u0648\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0639\u0644\u0649 \u0648\u062d\u062f\u0627\u062a \u0645\u062e\u062a\u0644\u0641\u0629 \u064a\u0645\u0643\u0646\u0643 \u0623\u0646 \u062a\u062e\u062a\u0627\u0631 \u0645\u0646 \u0628\u064a\u0646\u0647\u0627 \u0639\u062f\u062f \u0627\u0644\u0648\u062d\u062f\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0631\u063a\u0628 \u0641\u064a \u0627\u0644\u062a\u0642\u062f\u0645 \u0644\u0647\u0627. \u0641\u064a \u0627\u0644\u0645\u0642\u0627\u0645 \u0627\u0644\u0623\u0648\u0644\u060c \u0644\u062f\u064a\u0643 \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0642\u062f\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0629.
\n\u0645\u0627 \u0647\u064a \u0627\u0644\u0648\u062d\u062f\u0627\u062a \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u062a\u062d\u062a \u0643\u0644 \u0645\u0646\u0647\u0645\u0627\u061f
\n\u0645\u0639 \u062d\u0635\u0648\u0644\u0643 \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a \u0627\u0644\u0631\u0627\u0628\u0639 \u0645\u0646 ITIL 4\u060c \u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0643 \u0641\u0647\u0645 \u0623\u0633\u0627\u0633\u064a \u0644\u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a. \u0644\u0630\u0644\u0643\u060c \u0627\u062e\u062a\u0631 \u0627\u0644\u0648\u062d\u062f\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062e\u062a\u0627\u0631\u0647\u0627 \u0645\u0646 \u0627\u0644\u0648\u062d\u062f\u0627\u062a \u0627\u0644\u0645\u062f\u0631\u062c\u0629 \u0647\u0646\u0627:
\n\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u0628\u0631\u0627\u0621
\n\u0645\u062a\u0649 \u062a\u0643\u0648\u0646 \u062e\u0628\u064a\u0631\u0627\u064b \u0641\u064a \u0623\u064a \u0645\u062c\u0627\u0644\u061f \u0645\u0646 \u0627\u0644\u0648\u0627\u0636\u062d \u0639\u0646\u062f\u0645\u0627 \u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0643 \u0645\u0633\u062a\u0648\u0649 \u0639\u0627\u0644\u064d \u062c\u062f\u0627\u064b \u0645\u0646 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0648\u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0634\u0647\u0627\u062f\u0627\u062a \u0648\u062a\u062b\u0628\u062a \u062e\u0628\u0631\u062a\u0643. \u0644\u0630\u0644\u0643\u060c \u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u0631\u063a\u0628 \u0641\u064a \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u0628\u064a\u0631\u060c \u0641\u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0647\u0630\u0647 \u0627\u0644\u0634\u0647\u0627\u062f\u0627\u062a \u0645\u0648\u062c\u0648\u062f\u0629 \u0628\u0627\u0644\u0641\u0639\u0644 \u0641\u064a \u062d\u0648\u0632\u062a\u0643: \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u062d\u0627\u0635\u0644\u0627\u064b \u0628\u0627\u0644\u0641\u0639\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 ITIL 4 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a\u0629 \u062d\u0635\u0644\u062a \u0639\u0644\u0649 17 \u0633\u0627\u0639\u0629 \u0645\u0639\u062a\u0645\u062f\u0629 \u0639\u0644\u0649 \u0627\u0644\u0623\u0642\u0644 \u0645\u0646 \u0643\u0644 \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a \u0648\u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u062a\u0648\u0633\u0637 \u0645\u0646 ITIL 4 \u0645\u0633\u062d \u0648\u062d\u062f\u0629 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0639\u0628\u0631 \u062f\u0648\u0631\u0629 \u0627\u0644\u062d\u064a\u0627\u0629 (MALC) \u0648\u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0625\u062c\u0645\u0627\u0644\u064a 22 \u0633\u0627\u0639\u0629 \u0645\u0639\u062a\u0645\u062f\u0629
\n\u0627\u0645\u062a\u062d\u0627\u0646 MALC: \u0645\u0627 \u0647\u064a \u0627\u0644\u0645\u062f\u0629 \u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a\u0629 \u0644\u0644\u0627\u0645\u062a\u062d\u0627\u0646\u061f 2 \u0633\u0627\u0639\u0629 \u0643\u0645 \u0639\u062f\u062f \u0627\u0644\u0623\u0633\u0626\u0644\u0629 \u0641\u064a \u0627\u0644\u0627\u0645\u062a\u062d\u0627\u0646\u061f 10 \u0623\u0633\u0626\u0644\u0629 \u0641\u064a \u0643\u0644 \u0648\u0631\u0642\u0629 \u0645\u0627 \u0647\u064a \u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u0646\u062c\u0627\u062d\u061f 35 \u062f\u0631\u062c\u0629 \u0645\u0646 \u0625\u062c\u0645\u0627\u0644\u064a 50 \u0623\u0648 70% \u0646\u0648\u0639 \u0627\u0644\u0627\u0645\u062a\u062d\u0627\u0646 – \u0643\u062a\u0627\u0628 \u0645\u0641\u062a\u0648\u062d\/\u0643\u062a\u0627\u0628 \u0645\u063a\u0644\u0642\u061f \u0643\u062a\u0627\u0628 \u0645\u063a\u0644\u0642
\n\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u0627\u062c\u0633\u062a\u064a\u0631
\n\u0641\u064a \u062d\u064a\u0646 \u0623\u0646 \u0647\u0630\u0647 \u0647\u064a \u0634\u0647\u0627\u062f\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062f\u062e\u0648\u0644 \u0641\u064a ITIL\u060c \u0641\u0625\u0646 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u0627\u062c\u0633\u062a\u064a\u0631 \u0647\u0648 \u0630\u0631\u0648\u0629 ITIL. \u0648\u0645\u0646 \u062b\u0645\u060c \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0642\u0627\u062f\u0631\u0627\u064b \u0639\u0644\u0649 \u0634\u0631\u062d \u0643\u064a\u0641\u064a\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0643 \u0644\u0645\u062e\u062a\u0644\u0641 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0627\u0644\u0645\u0628\u0627\u062f\u0626 \u0648\u0627\u0644\u0623\u0633\u0627\u0644\u064a\u0628 \u0648\u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0641\u064a ITIL \u0644\u062a\u062d\u0642\u064a\u0642 \u0641\u0648\u0627\u0626\u062f \u062a\u062c\u0627\u0631\u064a\u0629 \u0645\u062d\u062f\u062f\u0629.
\n\u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u0627\u062c\u0633\u062a\u064a\u0631:
\n\u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u062d\u0627\u0635\u0644\u0627\u064b \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u0628\u0631\u0627\u0621 \u0628\u0645\u0639\u0646\u0649 \u0623\u0646\u0643 \u0642\u062f \u0623\u0643\u0645\u0644\u062a \u0628\u0627\u0644\u0641\u0639\u0644 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u062a\u0648\u0633\u0637 \u0648\u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a 4 ITIL. \u0639\u0644\u0627\u0648\u0629 \u0639\u0644\u0649 \u0630\u0644\u0643\u060c \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0642\u062f \u0634\u063a\u0644\u062a \u0645\u0646\u0627\u0635\u0628 \u0642\u064a\u0627\u062f\u064a\u0629 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a ITIL \u0644\u0645\u062f\u0629 \u0644\u0627 \u062a\u0642\u0644 \u0639\u0646 5 \u0633\u0646\u0648\u0627\u062a. \u0648\u0627\u0644\u0633\u0628\u0628 \u0641\u064a \u0630\u0644\u0643 \u0647\u0648 \u0623\u0646 \u0647\u0630\u0627 \u0647\u0648 \u0623\u0643\u062b\u0631 \u0645\u0646 \u0645\u062c\u0631\u062f \u0639\u0631\u0636 \u0639\u0645\u0644\u064a \u0644\u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u0644\u0633\u0644\u0633\u0644\u0629 \u0643\u0627\u0645\u0644\u0629 \u0645\u0646 ITIL. \u064a\u0639\u062a\u0645\u062f \u0627\u0644\u062a\u0642\u064a\u064a\u0645 \u0639\u0644\u0649 \u062e\u0628\u0631\u062a\u0643 \u0627\u0644\u0634\u062e\u0635\u064a\u0629 \u0641\u064a \u0625\u0637\u0627\u0631 \u0639\u0645\u0644 ITIL \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u064a\u062e\u062a\u0644\u0641 \u0645\u0646 \u0634\u062e\u0635 \u0644\u0622\u062e\u0631.
\n\u0627\u0644\u0622\u0641\u0627\u0642 \u0627\u0644\u0648\u0638\u064a\u0641\u064a\u0629 \u0645\u0639 ITIL \u0648 ITSM
\n\u0647\u0644 \u062a\u062a\u0637\u0644\u0639 \u0625\u0644\u0649 \u0627\u0644\u0646\u0645\u0648 \u0641\u064a \u0642\u0637\u0627\u0639 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u061f \u0647\u0630\u0627 \u0645\u062c\u0627\u0644 \u0645\u062a\u0646\u0627\u0645\u064d \u0646\u0638\u0631\u0627\u064b \u0644\u0623\u0646 \u0627\u0644\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0633\u062a\u0632\u062f\u0627\u062f \u0648\u0644\u0646 \u062a\u0646\u062e\u0641\u0636 \u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644 \u0627\u0644\u0642\u0631\u064a\u0628. \u0644\u0630\u0644\u0643\u060c \u064a\u0645\u0643\u0646\u0643 \u0627\u062e\u062a\u064a\u0627\u0631 \u0645\u0633\u0627\u0631 \u0648\u0638\u064a\u0641\u064a \u0645\u0646 \u0627\u0644\u0645\u0631\u0627\u062d\u0644 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u0644\u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u062e\u062f\u0645\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a. \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0627\u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0648\u0638\u064a\u0641\u064a\u0629 \u0627\u0644\u0645\u0628\u0643\u0631\u0629 \u0641\u064a \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0643\u0641\u0646\u064a \u062f\u0639\u0645 \u0623\u0648 \u0641\u0646\u064a \u0645\u0643\u062a\u0628 \u062e\u062f\u0645\u0629 \u0641\u064a \u0645\u0631\u062d\u0644\u0629 \u0627\u0646\u062a\u0642\u0627\u0644 \u0627\u0644\u062e\u062f\u0645\u0629.
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\n\u0645\u0627 \u0647\u064a \u0641\u0648\u0627\u0626\u062f \u0634\u0647\u0627\u062f\u0629 ITIL 4 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a\u0629\u061f
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