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\n\u062a\u0644\u0645\u064a\u062d: \u064a\u0631\u062c\u0649 \u0645\u0631\u0627\u062c\u0639\u0629 \u0645\u0646\u0634\u0648\u0631\u0646\u0627 “\u0643\u064a\u0641 \u064a\u0645\u0643\u0646\u0646\u064a \u0627\u062c\u062a\u064a\u0627\u0632 \u0627\u062e\u062a\u0628\u0627\u0631 ITIL \u0641\u064a \u0627\u0644\u0645\u062d\u0627\u0648\u0644\u0629 \u0627\u0644\u0623\u0648\u0644\u0649” \u0628\u0639\u062f \u0647\u0630\u0627 \u0627\u0644\u0645\u0646\u0634\u0648\u0631 \u0623\u064a\u0636\u064b\u0627. \u0627\u0646\u0642\u0631 \u0639\u0644\u0649 \u0627\u0644\u0631\u0627\u0628\u0637 \u0648\u0633\u064a\u062a\u0645 \u0641\u062a\u062d\u0647 \u0641\u064a \u0639\u0644\u0627\u0645\u0629 \u062a\u0628\u0648\u064a\u0628 \u062c\u062f\u064a\u062f\u0629 \u062d\u062a\u0649 \u0644\u0627 \u062a\u0641\u0642\u062f \u0647\u0630\u0647 \u0627\u0644\u0635\u0641\u062d\u0629 \ud83d\ude09
\n\u0645\u0627 \u0647\u0648 ITIL\u061f
\n\u0645\u0627 \u0647\u0648 ITIL \u0648\u0645\u0627\u0630\u0627 \u064a\u0639\u0646\u064a ITIL\u061f \u062a\u062a\u0623\u0644\u0641 \u0645\u0643\u062a\u0628\u0629 \u0627\u0644\u0628\u0646\u064a\u0629 \u0627\u0644\u062a\u062d\u062a\u064a\u0629 \u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0623\u0648 \u0645\u0627 \u064a\u0634\u0627\u0631 \u0625\u0644\u064a\u0647\u0627 \u0628\u0634\u0643\u0644 \u0623\u0643\u062b\u0631 \u0634\u064a\u0648\u0639\u064b\u0627 \u0628\u0627\u0633\u0645 ITIL \u0645\u0646 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0623\u0648 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a. \u0627\u0644\u0622\u0646\u060c \u0633\u0624\u0627\u0644\u0643 \u0627\u0644\u062a\u0627\u0644\u064a- \u0645\u0627 \u0647\u064a \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0645\u0627 \u0647\u0648 \u062f\u0648\u0631\u0647\u0627 \u0641\u064a \u062f\u0648\u0631\u0629 ITIL\u061f
\n\u0645\u062a\u0649 \u0628\u062f\u0623\u062a ITIL\u061f
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\n\u0643\u064a\u0641 \u064a\u062a\u0645 \u062a\u0646\u0638\u064a\u0645 ITIL\u061f
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\n\u0647\u0644 ITIL \u062e\u0627\u0635 \u0628\u0627\u0644\u0645\u0645\u0644\u0643\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629 \u0648\u0627\u0644\u0645\u0634\u0627\u0631\u064a\u0639 \u0627\u0644\u062d\u0643\u0648\u0645\u064a\u0629\u061f
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\nITIL \u0647\u0648 \u0625\u0637\u0627\u0631 \u0639\u0645\u0644 \u0644\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0639\u0628\u0631 \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a. \u064a\u064f\u0645\u0643\u0651\u0646 ITIL \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0645\u0646 \u062a\u062d\u0635\u064a\u0646 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u062a\u0647\u0627 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0648\u0627\u0644\u0645\u0647\u0627\u0645 \u0648\u0642\u0648\u0627\u0626\u0645 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0629 \u0641\u064a ITIL \u0648\u0625\u0638\u0647\u0627\u0631 \u0645\u0633\u062a\u0648\u0649 \u0643\u0641\u0627\u0621\u062a\u0647\u0627 \u0648\u062e\u0637 \u0623\u0633\u0627\u0633 \u0644\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631.
\n\u0644\u0645\u0627\u0630\u0627 \u062f\u0648\u0631\u0629 ITIL\u061f
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\n\u0643\u064a\u0641 \u062a\u0633\u0627\u0639\u062f\u0643 \u062f\u0648\u0631\u0629 ITIL\u061f
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\n\u062a\u0633\u0627\u0639\u062f ITIL \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0641\u064a \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u062e\u062f\u0645\u0629 \u064a\u0645\u0643\u0646 \u0627\u0644\u062a\u0646\u0628\u0624 \u0628\u0647 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u0641\u064a \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0623\u0641\u0636\u0644 \u0644\u0644\u0645\u062e\u0627\u0637\u0631 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u063a\u064a\u064a\u0631 \u0627\u0644\u0641\u0639\u0627\u0644\u0629
\n\u0645\u0627 \u0647\u064a \u0634\u0647\u0627\u062f\u0627\u062a ITIL \u0627\u0644\u0645\u062a\u0627\u062d\u0629\u061f
\n\u0647\u0630\u0647 \u0647\u064a \u062f\u0648\u0631\u0627\u062a ITIL \u0627\u0644\u0645\u062a\u0648\u0641\u0631\u0629 \u0644\u0643\u0644 \u0634\u0647\u0627\u062f\u0629 \u0641\u064a \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 ITIL \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u062a\u062e\u0637\u064a\u0637 \u0644\u0647\u0627. \u0647\u0630\u0647 \u0647\u064a \u0627\u0644\u062f\u0648\u0631\u0627\u062a \u0627\u0644\u062a\u062f\u0631\u064a\u0628\u064a\u0629 \u0648\u0627\u0644\u0634\u0647\u0627\u062f\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0623\u0639\u0644\u0649 \u062a\u062f\u0631\u064a\u062c\u064a\u0627\u064b \u0648\u0627\u0644\u062a\u064a \u062a\u064f\u0638\u0647\u0631 \u0645\u0633\u062a\u0648\u0649 \u0643\u0641\u0627\u0621\u062a\u0643 \u0627\u0644\u0645\u062a\u0632\u0627\u064a\u062f. \u062a\u0633\u0627\u0639\u062f\u0643 \u062f\u0648\u0631\u0629 ITIL \u0639\u0644\u0649 \u0641\u0647\u0645 \u0625\u0637\u0627\u0631 \u0639\u0645\u0644 ITIL \u0628\u064a\u0646\u0645\u0627 \u062a\u0633\u0627\u0639\u062f\u0643 \u0641\u064a \u0625\u0639\u062f\u0627\u062f\u0643 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 ITIL.
\n5 \u0641\u0648\u0627\u0626\u062f ITIL
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\n\u0634\u0647\u0627\u062f\u0629 ITIL \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a\u0629
\n\u062a\u0639\u062a\u0628\u0631 \u0634\u0647\u0627\u062f\u0629 ITIL \u0647\u0630\u0647 \u0639\u0644\u0627\u0645\u0629 \u0639\u0644\u0649 \u0623\u0646\u0643 \u0639\u0644\u0649 \u062f\u0631\u0627\u064a\u0629 \u0628\u0623\u0633\u0627\u0633\u064a\u0627\u062a ITIL\u060c \u0648\u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0628\u0646\u064a\u0629 \u0627\u0644\u062a\u062d\u062a\u064a\u0629 \u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a ITIL. \u0633\u062a\u0645\u0646\u062d\u0643 \u062f\u0648\u0631\u0629 ITIL \u0623\u0648 \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a ITIL \u0646\u0638\u0631\u0629 \u062b\u0627\u0642\u0628\u0629 \u0639\u0644\u0649 \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 ITIL ITSM\u060c \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0641\u0648\u0627\u0626\u062f \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0625\u0637\u0627\u0631 \u0639\u0645\u0644 ITIL \u0645\u0646 \u062f\u0648\u0631\u0629 ITIL \u0647\u0630\u0647. \u0648\u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u062a\u0646\u0627\u0642\u0634 \u062f\u0648\u0631\u0629 ITIL \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a \u0627\u0644\u0645\u0631\u0627\u062d\u0644 \u0627\u0644\u062e\u0645\u0633\/\u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629:
\n\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u062e\u062f\u0645\u0629: \u0643\u0645\u0627 \u064a\u0648\u062d\u064a \u0627\u0644\u0627\u0633\u0645\u060c \u0633\u062a\u062a\u0645\u0643\u0646 \u0645\u0646 \u0645\u0639\u0631\u0641\u0629 \u0643\u064a\u0641 \u064a\u062c\u0628 \u0623\u0646 \u062a\u062a\u0645\u0627\u0634\u0649 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u062a\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0644\u0625\u0646\u062a\u0627\u062c \u0641\u0648\u0627\u0626\u062f \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0645\u0631\u062c\u0648\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621. \u0644\u0627 \u062a\u062d\u062f\u062f \u062f\u0648\u0631\u0629 ITIL \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0648\u0644\u0643\u0646\u0647\u0627 \u062a\u0648\u0635\u064a \u0628\u0643\u064a\u0641\u064a\u0629 \u062f\u0639\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u0645\u0646\u0638\u0645\u0629 \u0644\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u062a\u0646\u0638\u064a\u0645\u064a\u0629. \u064a\u0646\u0635\u0628 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0641\u0648\u0627\u0626\u062f \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0648\u0627\u0644\u0639\u0627\u0626\u062f \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629. \u062a\u062a\u0636\u0645\u0646 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062e\u062f\u0645\u0629 ITIL \u0627\u0644\u0645\u0643\u0648\u0646\u0627\u062a \u0627\u0644\u062a\u0627\u0644\u064a\u0629: \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062d\u0641\u0638\u0629 \u0648\u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0627\u0644\u064a\u0629 \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0637\u0644\u0628 \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0637\u0644\u0628 \u0648\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a. \u0633\u062a\u0633\u0627\u0639\u062f\u0643 \u062f\u0648\u0631\u0629 ITIL \u0639\u0644\u0649 \u0641\u0647\u0645 \u0647\u0630\u0647 \u0627\u0644\u0645\u0643\u0648\u0646\u0627\u062a \u0648\u0643\u064a\u0641 \u062a\u062a\u0646\u0627\u0633\u0628 \u0645\u0639 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u062e\u062f\u0645\u0629.
\n\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629: \u062a\u063a\u0637\u064a \u062f\u0648\u0631\u0629 ITIL \u0627\u0644\u0645\u062c\u0627\u0644 \u0627\u0644\u0623\u0633\u0627\u0633\u064a \u0627\u0644\u062a\u0627\u0644\u064a \u0645\u0646 \u0625\u0637\u0627\u0631 \u0639\u0645\u0644 ITIL \u0648\u0647\u0648 \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629. \u0633\u064a\u0639\u0637\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u0643\u0648\u0646 \u0645\u0646 \u062f\u0648\u0631\u0629 ITIL \u0645\u062f\u062e\u0644\u0627\u062a \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u0631\u0624\u064a\u062a\u0643 \u0644\u0644\u062e\u062f\u0645\u0629. \u0627\u0644\u0637\u0628\u0627\u0639\u0629 \u0627\u0644\u0632\u0631\u0642\u0627\u0621 \u0644\u0644\u062a\u0648\u0635\u0644 \u0625\u0644\u0649 \u062d\u0644 \u0644\u0644\u062e\u062f\u0645\u0629 \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0646\u0638\u0645 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0625\u062f\u0627\u0631\u064a\u0629. \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643\u060c \u0641\u0625\u0646 \u062a\u0635\u0645\u064a\u0645 \u062e\u062f\u0645\u0629 ITIL \u0633\u064a\u0635\u0641 \u0623\u064a\u0636\u064b\u0627 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0648\u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0627\u0644\u0642\u064a\u0627\u0633\u0627\u062a \u0644\u0636\u0645\u0627\u0646 \u0641\u0639\u0627\u0644\u064a\u062a\u0647\u0627 \u0648\u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646\u0643 \u062a\u0639\u0644\u0645\u0647\u0627 \u0645\u0646 \u062f\u0648\u0631\u0629 ITIL
\n\u0627\u0646\u062a\u0642\u0627\u0644 \u0627\u0644\u062e\u062f\u0645\u0629: \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u062a\u0627\u0644\u064a \u0645\u0646 \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 ITIL \u0647\u0648 \u0627\u0646\u062a\u0642\u0627\u0644 \u062e\u062f\u0645\u0629 ITIL. \u0639\u0646\u062f\u0645\u0627 \u0646\u0642\u0648\u0644 \u062f\u0648\u0631\u0629 \u0627\u0644\u062d\u064a\u0627\u0629\u060c \u0647\u0646\u0627\u0643 \u062e\u062f\u0645\u0627\u062a \u062a\u063a\u064a\u0631\u062a \u0623\u0648 \u0623\u0635\u0628\u062d\u062a \u0642\u062f\u064a\u0645\u0629 \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u062a\u0645 \u0625\u0632\u0627\u0644\u062a\u0647\u0627. \u0643\u064a\u0641 \u064a\u062a\u0645 \u0627\u0644\u0627\u0647\u062a\u0645\u0627\u0645 \u0628\u0647\u0630\u0627 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u061f \u064a\u062a\u0645 \u0627\u0633\u062a\u0643\u0634\u0627\u0641 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0641\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u062a\u062d\u062a \u0647\u0630\u0627 \u0627\u0644\u0645\u062c\u0627\u0644 \u0627\u0644\u0623\u0633\u0627\u0633\u064a \u0641\u064a \u062f\u0648\u0631\u0629 ITIL. \u0633\u0648\u0641 \u062a\u0643\u0648\u0646 \u0642\u0627\u062f\u0631\u0627\u064b \u0639\u0644\u0649 \u062a\u0637\u0628\u064a\u0642 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u063a\u064a\u064a\u0631 \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062e\u0627\u0637\u0631 \u0644\u0636\u0645\u0627\u0646 \u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0644 \u0627\u0644\u0633\u0644\u0633 \u0644\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0648\u0627\u0644\u0645\u0639\u062f\u0644\u0629 \u0641\u064a \u0625\u0637\u0627\u0631 \u0639\u0645\u0644 ITIL \u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u062a\u0627\u0628\u0639\u0629 \u0647\u0630\u0647 \u0627\u0644\u062f\u0648\u0631\u0629 \u0627\u0644\u062a\u062f\u0631\u064a\u0628\u064a\u0629.
\n\u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u062e\u062f\u0645\u0629: \u062a\u0634\u063a\u064a\u0644 \u062e\u062f\u0645\u0629 ITIL \u0647\u0648 \u0627\u0644\u0645\u062c\u0627\u0644 \u0627\u0644\u0623\u0633\u0627\u0633\u064a \u0627\u0644\u0630\u064a \u064a\u0647\u062a\u0645 \u0628\u0627\u0644\u0623\u0646\u0634\u0637\u0629 \u0627\u0644\u064a\u0648\u0645\u064a\u0629 \u0648\u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0628\u0646\u064a\u0629 \u0627\u0644\u062a\u062d\u062a\u064a\u0629 \u0627\u0644\u0623\u062e\u0631\u0649 \u0627\u0644\u062a\u064a \u062a\u0636\u0645\u0646 \u0633\u064a\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0628\u0633\u0644\u0627\u0633\u0629 \u0648\u062a\u0639\u0637\u064a \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629 \u0644\u0639\u0645\u0644\u0627\u0626\u0647\u0627. \u0648\u0647\u064a \u0623\u0642\u0631\u0628 \u0645\u0627 \u062a\u0643\u0648\u0646 \u0625\u0644\u0649 \u0627\u0644\u062a\u0631\u0648\u0633 \u0627\u0644\u0645\u062c\u0647\u0632\u0629 \u062c\u064a\u062f\u0627\u064b \u0627\u0644\u062a\u064a \u062a\u062f\u064a\u0631 \u0645\u0627\u0643\u064a\u0646\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0628\u0623\u0643\u0645\u0644\u0647\u0627. \u0644\u0630\u0644\u0643\u060c \u0623\u0646\u062a \u0628\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0641\u0647\u0645 \u0627\u0633\u062a\u0647\u0644\u0627\u0643\u064a\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u0636\u0645\u0627\u0646\u0647\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u062a\u0641\u0627\u0642\u064a\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 (SLA) \u0641\u064a \u062f\u0648\u0631\u0629 ITIL.
\n\u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u0644\u062e\u062f\u0645\u0629: \u0644\u0642\u062f \u0631\u0623\u064a\u0646\u0627 \u0628\u0627\u0644\u0641\u0639\u0644 \u0623\u0646 \u0623\u0633\u0627\u0633 \u0623\u0648 \u0642\u0627\u0639\u062f\u0629 ITIL \u0647\u0648 PDCA \u0648\u0645\u0646 \u062b\u0645\u060c \u0644\u0627 \u064a\u0645\u0643\u0646\u0643 \u0625\u0643\u0645\u0627\u0644 \u062f\u0648\u0631\u0629 ITIL \u062f\u0648\u0646 \u0641\u0647\u0645 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u0644\u062e\u062f\u0645\u0629 (CSI). \u0645\u0627 \u0644\u0627 \u064a\u0645\u0643\u0646\u0643 \u0642\u064a\u0627\u0633\u0647\u060c \u0644\u0627 \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u062a\u062d\u0643\u0645 \u0641\u064a\u0647! \u0647\u0630\u0627 \u0645\u0627 \u0647\u0648 \u0645\u062f\u0645\u062c \u0641\u064a \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u0644\u062e\u062f\u0645\u0629. \u0633\u0648\u0641 \u062a\u0641\u0647\u0645 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u0642\u064a\u0627\u0633 \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0641\u064a \u0625\u0637\u0627\u0631 \u0639\u0645\u0644 ITIL \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0648\u062d\u062f\u0629 \u0645\u0646 \u062f\u0648\u0631\u0629 ITIL. \u0648\u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643\u060c \u0633\u062a\u0646\u0627\u0642\u0634 \u062f\u0648\u0631\u0629 ITIL \u0623\u064a\u0636\u0627\u064b \u0639\u0648\u0627\u0645\u0644 \u0627\u0644\u0646\u062c\u0627\u062d \u0627\u0644\u062d\u0627\u0633\u0645\u0629 (CSF) \u0648\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 (KPI) \u0627\u0644\u062a\u064a \u062a\u062d\u0631\u0643\u0647\u0627.
\n\u0645\u0645\u0627\u0631\u0633 ITIL
\n\u0639\u0646\u062f\u0645\u0627 \u062a\u0643\u0645\u0644 \u062f\u0648\u0631\u0629 ITIL \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a\u060c \u0633\u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0643 \u0641\u0647\u0645 \u0644\u0623\u0633\u0627\u0633\u064a\u0627\u062a \u0625\u0637\u0627\u0631 \u0639\u0645\u0644 ITIL \u0648\u0643\u064a\u0641\u064a\u0629 \u0639\u0645\u0644 \u0627\u0644\u0645\u0631\u0627\u062d\u0644 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u0644\u062f\u0648\u0631\u0629 \u0627\u0644\u062d\u064a\u0627\u0629. \u0639\u0646\u062f \u0625\u0643\u0645\u0627\u0644 \u062f\u0648\u0631\u0629 ITIL \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u060c \u0633\u062a\u0643\u0648\u0646 \u0645\u062c\u0647\u0632\u0627\u064b \u0628\u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u062d\u0648\u0644 \u062a\u0637\u0628\u064a\u0642 \u0625\u0637\u0627\u0631 \u0627\u0644\u0639\u0645\u0644.
\nITIL \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u062a\u0648\u0633\u0637
\n\u0627\u0644\u0622\u0646 \u0628\u0639\u062f \u0623\u0646 \u062a\u0643\u0648\u0646 \u0642\u062f \u062a\u0632\u0648\u062f\u062a \u0628\u062f\u0648\u0631\u0629 ITIL \u062d\u0648\u0644 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0627\u062a\u060c \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u0628\u062f\u0621 \u0641\u064a \u0627\u0644\u0628\u062d\u062b \u0639\u0646 \u0627\u0644\u062a\u062e\u0635\u0635. \u0623\u064a \u0645\u062c\u0627\u0644 \u064a\u062b\u064a\u0631 \u0627\u0647\u062a\u0645\u0627\u0645\u0643\u061f \u0647\u0644 \u062a\u0631\u064a\u062f \u0623\u0646 \u062a\u0623\u062e\u0630 \u0645\u0633\u0627\u0631 \u062f\u0648\u0631\u0629 \u0627\u0644\u062d\u064a\u0627\u0629 \u0623\u0645 \u0645\u0633\u0627\u0631 \u0627\u0644\u0642\u062f\u0631\u0627\u062a\u061f
\n\u0645\u0633\u0627\u0631 \u062f\u0648\u0631\u0629 \u0627\u0644\u062d\u064a\u0627\u0629:
\n\u0647\u0644 \u062a\u062f\u064a\u0631 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0628\u0627\u0644\u0643\u0627\u0645\u0644 \u0648\u062a\u0643\u0648\u0646 \u0645\u0633\u0624\u0648\u0644\u0627\u064b \u0639\u0646 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645\u061f \u0625\u0630\u0646\u060c \u064a\u0633\u0627\u0639\u062f\u0643 \u0645\u0633\u0627\u0631 \u062f\u0648\u0631\u0629 \u0627\u0644\u062d\u064a\u0627\u0629 \u0639\u0644\u0649 \u0641\u0647\u0645 \u0627\u0644\u062a\u0622\u0632\u0631 \u0627\u0644\u0645\u0637\u0644\u0648\u0628 \u0628\u064a\u0646 \u0627\u0644\u0628\u0646\u064a\u0629 \u0627\u0644\u062a\u062d\u062a\u064a\u0629 \u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644. \u0633\u062a\u062d\u0635\u0644 \u0639\u0644\u0649 \u0635\u0648\u0631\u0629 \u0648\u0627\u0633\u0639\u0629 \u0639\u0646 \u0645\u0648\u0627\u0621\u0645\u0629 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0645\u0639 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u0647\u0630\u0647 \u0627\u0644\u062f\u0648\u0631\u0629 \u0627\u0644\u062a\u062f\u0631\u064a\u0628\u064a\u0629 \u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u062a\u0648\u0633\u0637.
\n\u064a\u0645\u0643\u0646\u0643 \u0627\u062e\u062a\u064a\u0627\u0631 \u0648\u0627\u062d\u062f \u0623\u0648 \u0623\u0643\u062b\u0631 \u0645\u0646 \u0627\u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u0636\u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u062a\u0648\u0633\u0637 \u0641\u064a \u062f\u0648\u0631\u0629 ITIL \u0647\u0630\u0647. \u0645\u0627 \u0647\u064a \u0627\u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u0644\u0643\u061f \u0643\u0645\u0627 \u0630\u0643\u0631\u0646\u0627 \u0633\u0627\u0628\u0642\u0627\u064b\u060c \u0647\u0646\u0627\u0643 5 \u0645\u0633\u0627\u0631\u0627\u062a \u0641\u064a \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a. \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u0627\u062e\u062a\u064a\u0627\u0631 \u0645\u0646 \u0628\u064a\u0646 \u0645\u0627 \u064a\u0644\u064a: \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0648\u0633\u064a\u0637\u0629 \u0641\u064a ITIL\/\u0627\u0644\u062a\u0635\u0645\u064a\u0645\/\u0627\u0644\u062a\u062d\u0648\u064a\u0644\/\u0627\u0644\u062a\u0634\u063a\u064a\u0644\/\u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631
\n\u0645\u0633\u0627\u0631 \u0627\u0644\u0642\u062f\u0631\u0627\u062a:
\n\u0642\u062f \u062a\u0643\u0648\u0646 \u0627\u0644\u0634\u062e\u0635 \u0627\u0644\u0630\u064a \u064a\u0639\u0645\u0644 \u0641\u0639\u0644\u064a\u0627\u064b \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0627\u0644\u0623\u0646\u0634\u0637\u0629 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629. \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u062d\u0627\u0644\u0629\u060c \u0647\u0644 \u062a\u0631\u064a\u062f \u0645\u0639\u0631\u0641\u0629 \u0623\u0641\u0636\u0644 \u0627\u0644\u0633\u0628\u0644 \u0644\u062a\u0646\u0641\u064a\u0630\u0647\u0627\u060c \u0648\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a\u060c \u0648\u0627\u0644\u0642\u064a\u0627\u0633\u060c \u0648\u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633\u060c \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643\u061f \u0625\u0630\u0646\u060c \u0647\u0630\u0627 \u0647\u0648 \u0627\u0644\u0645\u0633\u0627\u0631 \u0627\u0644\u0645\u0646\u0627\u0633\u0628 \u0644\u0643 \u0644\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u062a\u0637\u0648\u064a\u0631 \u0648\u062a\u062d\u0633\u064a\u0646 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0644\u0645\u062e\u062a\u0644\u0641 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0641\u064a \u062f\u0648\u0631\u0629 ITIL \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u062a\u0648\u0633\u0637. \u0645\u0627 \u0627\u0644\u0630\u064a \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u0627\u062e\u062a\u064a\u0627\u0631 \u0645\u0646 \u0628\u064a\u0646\u0647\u0627\u061f \u0627\u0644\u062f\u0639\u0645 \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u060c \u0648\u0627\u0644\u062a\u062e\u0637\u064a\u0637 \u0627\u0644\u0645\u062a\u0648\u0633\u0637\u060c \u0648\u0627\u0644\u062d\u0645\u0627\u064a\u0629 \u0648\u0627\u0644\u062a\u062d\u0633\u064a\u0646\u060c \u0648\u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u0645\u062a\u0648\u0633\u0637\u060c \u0648\u0627\u0644\u062a\u062d\u0643\u0645 \u0648\u0627\u0644\u062a\u062d\u0642\u0642 \u0645\u0646 \u0635\u062d\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a\u060c \u0648\u0639\u0631\u0648\u0636 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629\u060c \u0648\u0627\u0644\u0627\u062a\u0641\u0627\u0642\u064a\u0627\u062a.
\n\u062e\u0628\u064a\u0631 \u0641\u064a ITIL
\n\u0627\u062b\u0628\u062a \u062e\u0628\u0631\u062a\u0643 \u0641\u064a \u0625\u0637\u0627\u0631 \u0639\u0645\u0644 ITIL \u0627\u0644\u0643\u0644\u064a \u0648\u0645\u0646 \u062b\u0645 \u062a\u0635\u0628\u062d \u062e\u0628\u064a\u0631\u0627\u064b. \u062a\u0636\u0639\u0643 \u062f\u0648\u0631\u0629 \u062e\u0628\u064a\u0631 ITIL \u062e\u0628\u064a\u0631\u0627\u064b \u0641\u064a \u0645\u062c\u0627\u0644 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0639\u0644\u0649 \u0645\u0643\u0627\u0646\u0629 \u0645\u0631\u0645\u0648\u0642\u0629 \u0641\u064a \u0645\u062c\u0627\u0644 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a. \u0648\u0644\u0643\u0646\u060c \u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u0631\u064a\u062f \u0647\u0630\u0627 \u0627\u0644\u0645\u0646\u0635\u0628 \u0648\u0627\u0644\u0644\u0642\u0628 \u0627\u0644\u0645\u0631\u063a\u0648\u0628 \u0641\u064a\u0647\u060c \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0642\u062f \u0623\u0643\u0645\u0644\u062a \u062f\u0648\u0631\u0629 ITIL \u0627\u0644\u062a\u064a \u062a\u062a\u0646\u0627\u0648\u0644 \u0627\u0644\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a\u0629 \u0648\u0627\u0644\u0645\u0645\u0627\u0631\u0633 \u0648\u0627\u0644\u0645\u062a\u0648\u0633\u0637\u0629\u060c \u062b\u0645 \u062a\u0635\u0628\u062d \u062e\u0628\u064a\u0631\u0627\u064b \u0641\u064a ITIL. \u0639\u0644\u0627\u0648\u0629 \u0639\u0644\u0649 \u0630\u0644\u0643\u060c \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0648\u062d\u062f\u0627\u062a \u0645\u0646 \u062f\u0648\u0631\u0629 ITIL \u0645\u062c\u062a\u0645\u0639\u0629\u060c \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0642\u062f \u062d\u0635\u0644\u062a \u0639\u0644\u0649 17 \u0633\u0627\u0639\u0629 \u0645\u0639\u062a\u0645\u062f\u0629. \u0647\u0630\u0627 \u0647\u0648 \u0627\u0644\u062d\u062f \u0627\u0644\u0623\u062f\u0646\u0649 \u0645\u0646 \u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u0644\u0638\u0647\u0648\u0631 \u0641\u064a \u0627\u062e\u062a\u0628\u0627\u0631 ITIL Expert. \u0625\u0644\u0649 \u062c\u0627\u0646\u0628 \u0630\u0644\u0643\u060c \u064a\u062c\u0628 \u0623\u0646 \u062a\u062d\u0635\u0644 \u0639\u0644\u0649 22 \u0633\u0627\u0639\u0629 \u0645\u0639\u062a\u0645\u062f\u0629 \u0641\u064a \u0648\u062d\u062f\u0629 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0639\u0628\u0631 \u062f\u0648\u0631\u0629 \u0627\u0644\u062d\u064a\u0627\u0629 (MALC).
\n\u062e\u0628\u064a\u0631 ITIL
\n\u0647\u0644 \u062a\u0631\u064a\u062f \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0630\u0631\u0648\u0629 \u0625\u0637\u0627\u0631 \u0639\u0645\u0644 ITIL\u061f \u0627\u0644\u0630\u0631\u0648\u0629 \u0647\u064a \u0645\u0633\u062a\u0648\u0649 \u0645\u0627\u062c\u0633\u062a\u064a\u0631 ITIL \u0627\u0644\u0630\u064a \u064a\u064f\u0638\u0647\u0631 \u0628\u0631\u0627\u0639\u062a\u0643 \u0648\u0625\u062a\u0642\u0627\u0646\u0643 \u0641\u064a ITIL\u060c \u062d\u064a\u062b \u0623\u0646\u0643 \u0627\u0644\u0622\u0646 \u0645\u0627\u062c\u0633\u062a\u064a\u0631 \u0641\u064a ITIL. \u0648\u0644\u0630\u0644\u0643\u060c \u0641\u0625\u0646 \u062f\u0648\u0631\u0629 ITIL \u0648\u0634\u0647\u0627\u062f\u0629 ITIL \u0647\u0630\u0647 \u0647\u064a \u0623\u0642\u0635\u0649 \u0645\u0627 \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0637\u0645\u062d \u0625\u0644\u064a\u0647 \u0641\u064a ITIL.
\n\u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u0625\u062a\u0642\u0627\u0646 ITIL Master: \u0623\u0643\u0645\u0644 \u062f\u0648\u0631\u0629 ITIL \u0648\u0627\u062d\u0635\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 \u062e\u0628\u064a\u0631 \u0641\u064a ITIL. \u0625\u0630\u0627 \u0643\u0646\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u0647\u0630\u0627\u060c \u0641\u0625\u0646 \u0627\u0644\u0645\u0639\u064a\u0627\u0631 \u0627\u0644\u0622\u062e\u0631 \u0647\u0648 \u062e\u0628\u0631\u062a\u0643. \u0647\u0644 \u0639\u0645\u0644\u062a \u0644\u0645\u062f\u0629 \u0644\u0627 \u062a\u0642\u0644 \u0639\u0646 5 \u0633\u0646\u0648\u0627\u062a \u0641\u064a \u062f\u0648\u0631 \u0642\u064a\u0627\u062f\u064a \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a\u061f \u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u0633\u062a\u0648\u0641\u064a \u0647\u0630\u064a\u0646 \u0627\u0644\u0634\u0631\u0637\u064a\u0646\u060c \u0641\u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u0638\u0647\u0648\u0631 \u0641\u064a \u062f\u0648\u0631\u0629 ITIL Master.
\n\u0643\u064a\u0641 \u062a\u062e\u062a\u0627\u0631 \u062f\u0648\u0631\u0629 ITIL\u061f
\n\u0627\u0644\u0622\u0646 \u0628\u0639\u062f \u0623\u0646 \u0627\u0637\u0644\u0639\u062a \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0627\u062a ITIL \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629\u060c \u064a\u0645\u0643\u0646\u0643 \u0623\u0646 \u062a\u0642\u0631\u0631 \u0623\u064a \u062f\u0648\u0631\u0629 ITIL \u0633\u062a\u062e\u062a\u0627\u0631. \u0643\u064a\u0641 \u062a\u062e\u062a\u0627\u0631 \u062f\u0648\u0631\u0629 ITIL \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u0644\u0643\u061f \u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0628\u0639\u0636 \u0627\u0644\u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0645\u0631\u0627\u0639\u0627\u062a\u0647\u0627 \u0639\u0646\u062f \u062a\u062d\u062f\u064a\u062f \u062f\u0648\u0631\u0629 ITIL: \u0645\u0627 \u0647\u0648 \u0646\u0648\u0639 \u0627\u0644\u062f\u0648\u0631\u0629\u061f \u062f\u0648\u0631\u0629 ITIL \u0635\u0641\u064a\u0629 \u0623\u0645 \u062f\u0648\u0631\u0629 ITIL \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a\u061f \u0645\u0627 \u0645\u0642\u062f\u0627\u0631 \u0627\u0644\u062e\u0628\u0631\u0629 \u0627\u0644\u062a\u064a \u064a\u0645\u062a\u0644\u0643\u0647\u0627 \u0627\u0644\u0645\u062f\u0631\u0628\u061f \u0645\u0627 \u0647\u064a \u0627\u0644\u0645\u0648\u0627\u062f \u0627\u0644\u062a\u064a \u0633\u064a\u0642\u062f\u0645\u0647\u0627 \u0644\u0643 \u0645\u0632\u0648\u062f \u062a\u062f\u0631\u064a\u0628 ITIL \u0644\u0644\u062a\u062d\u0636\u064a\u0631 \u0644\u0634\u0647\u0627\u062f\u0629 ITIL\u061f \u0647\u0644 \u064a\u0642\u062f\u0645\u0648\u0646 \u0623\u064a\u0636\u064b\u0627 \u0628\u0639\u0636 \u0627\u0644\u0636\u0645\u0627\u0646\u0627\u062a \u0628\u0634\u0623\u0646 \u0627\u0645\u062a\u062d\u0627\u0646 \u0634\u0647\u0627\u062f\u0629 ITIL \u0627\u0644\u0630\u064a \u062a\u062e\u0637\u0637 \u0644\u0644\u062a\u0642\u062f\u0645 \u0644\u0647\u061f
\n\u062f\u0639\u0646\u0627 \u0646\u0633\u062a\u0643\u0634\u0641 \u0645\u0632\u0627\u064a\u0627 \u0648\u0639\u064a\u0648\u0628 \u0643\u0644\u062a\u0627 \u0627\u0644\u0637\u0631\u064a\u0642\u062a\u064a\u0646 \u0641\u064a \u062f\u0648\u0631\u0629 ITIL: \u0627\u0644\u0641\u0635\u0644 \u0627\u0644\u062f\u0631\u0627\u0633\u064a \u0648\u0634\u0647\u0627\u062f\u0629 ITIL \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a.
\n\u062f\u0648\u0631\u0629 ITIL \u0627\u0644\u0635\u0641\u064a\u0629
\n\u0647\u0630\u0627 \u0647\u0648 \u0627\u0644\u0648\u0636\u0639 \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a \u0644\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0625\u0637\u0627\u0631 \u0639\u0645\u0644 ITIL \u0648\u0627\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0627\u0645\u062a\u062d\u0627\u0646 \u0627\u0644\u0634\u0647\u0627\u062f\u0629.
\n\u0645\u0646 \u0627\u0644\u0630\u064a \u064a\u062c\u0628 \u0623\u0646 \u064a\u0630\u0647\u0628 \u0625\u0644\u0649 \u062f\u0648\u0631\u0629 ITIL \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u062a\u0642\u062f\u064a\u0645\u0647\u0627 \u0639\u0646 \u0637\u0631\u064a\u0642 \u0648\u0636\u0639 \u0642\u0627\u0639\u0629 \u0627\u0644\u062f\u0631\u0627\u0633\u0629\u061f \u0647\u0644 \u0623\u0646\u062a \u0645\u0631\u062a\u0627\u062d \u0645\u0639 \u0627\u0644\u0645\u062f\u0631\u0628 \u0627\u0644\u062a\u0642\u0644\u064a\u062f\u064a \u0648\u0627\u0644\u0641\u0635\u0644 \u0627\u0644\u062f\u0631\u0627\u0633\u064a \u0645\u0639 \u0623\u0642\u0631\u0627\u0646\u0643 \u0644\u0645\u0646\u0627\u0642\u0634\u0629 \u0648\u0645\u0646\u0627\u0642\u0634\u0629 \u0627\u0644\u0645\u0648\u0627\u0636\u064a\u0639 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629\u061f \u0647\u0644 \u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0641\u0642\u0637 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0644\u062f\u064a\u0643 \u0645\u062f\u0631\u0628 \u062d\u0627\u0636\u0631 \u0641\u0639\u0644\u064a\u0627\u064b \u0648\u0623\u062c\u0648\u0627\u0621 \u063a\u0631\u0641\u0629 \u0627\u0644\u0635\u0641\u061f \u0625\u0630\u0646\u060c \u0647\u0630\u0627 \u0628\u0627\u0644\u062a\u0623\u0643\u064a\u062f \u0645\u0627 \u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u0627\u062e\u062a\u064a\u0627\u0631\u0647.
\n\u0627\u0644\u0645\u0632\u0627\u064a\u0627: \u064a\u0645\u0643\u0646\u0643 \u0625\u0646\u0647\u0627\u0621 \u0627\u0644\u062f\u0648\u0631\u0629 \u062e\u0644\u0627\u0644 \u0639\u0637\u0644\u0629 \u0646\u0647\u0627\u064a\u0629 \u0627\u0644\u0623\u0633\u0628\u0648\u0639 \u0641\u064a \u0648\u0642\u062a \u0642\u0635\u064a\u0631 \u0642\u062f \u064a\u0643\u0648\u0646 \u0647\u0646\u0627\u0643 \u062a\u0628\u0627\u062f\u0644 \u0644\u0644\u0645\u0639\u0631\u0641\u0629 \u0628\u0635\u062d\u0628\u0629 \u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0622\u062e\u0631\u064a\u0646 \u0642\u062f \u064a\u0645\u0646\u062d\u0643 \u0627\u0644\u0645\u062f\u0631\u0628 \u0648\u063a\u0631\u0641\u0629 \u0627\u0644\u0635\u0641 \u0627\u0644\u0641\u0639\u0644\u064a\u0629 \u0627\u0644\u062c\u062f\u064a\u0629 \u0648\u064a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u062a\u0631\u0643\u064a\u0632\u0643 (\u0628\u0634\u0631\u0637 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0643 \u0645\u062f\u0631\u0628 \u062c\u064a\u062f)
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\n\u062f\u0648\u0631\u0629 ITIL \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a
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