\u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u0644\u062e\u062f\u0645\u0629 (CSI) \u0647\u064a \u0627\u0644\u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u0623\u062e\u064a\u0631\u0629 \u0645\u0646 \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 ITIL \u0643\u0645\u0627 \u062a\u0645\u062a \u0645\u0646\u0627\u0642\u0634\u062a\u0647\u0627 \u0641\u064a \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0639\u0644\u0649 ITIL \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a. \u062e\u0644\u0627\u0644 \u0647\u0630\u0647 \u0627\u0644\u0639\u0645\u0644\u064a\u0629\u060c \u062a\u062a\u0645 \u0645\u0631\u0627\u062c\u0639\u0629 \u062c\u0645\u064a\u0639 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0641\u064a \u0645\u0632\u0648\u062f \u062e\u062f\u0645\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0644\u062a\u062d\u062f\u064a\u062f \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0647\u0646\u0627\u0643 \u0623\u064a \u0645\u062c\u0627\u0644\u0627\u062a \u064a\u0645\u0643\u0646 \u062a\u062d\u0633\u064a\u0646\u0647\u0627. \u0643\u0645\u0627 \u062a\u0645\u062a \u0645\u0646\u0627\u0642\u0634\u062a\u0647 \u0641\u064a \u062f\u0648\u0631\u0627\u062a ITIL \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a\u060c \u064a\u062a\u0645 \u062a\u0637\u0628\u064a\u0642 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0641\u064a \u062c\u0645\u064a\u0639 \u0645\u0631\u0627\u062d\u0644 \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 ITIL: \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u0648\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u0648\u0627\u0646\u062a\u0642\u0627\u0644 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u0648\u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u062e\u062f\u0645\u0629. \u0648\u062a\u062f\u062e\u0644 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u0631\u0627\u062d\u0644\u060c \u0643\u0645\u0627 \u062a\u062f\u062e\u0644 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0623\u0648 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0646 \u0647\u0630\u0647 \u0627\u0644\u0645\u0631\u0627\u062d\u0644 \u0641\u064a \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631. \u062a\u064f\u0639\u062f\u0651 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u0644\u062e\u062f\u0645\u0627\u062a (CSI) \u0645\u0647\u0645\u0629 \u0644\u0636\u0645\u0627\u0646 \u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u062c\u0645\u064a\u0639 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0641\u064a \u0625\u0636\u0627\u0641\u0629 \u0642\u064a\u0645\u0629 \u0645\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0648\u0639\u0645\u0644\u0627\u0626\u0647\u0627.
\n\u062a\u0631\u0643\u0632 \u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u0644\u062e\u062f\u0645\u0629 (CSI) \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u064a \u062a\u062f\u0639\u0645 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644. \u0648\u062a\u0633\u062a\u062e\u062f\u0645 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u0644\u062e\u062f\u0645\u0629 \u062e\u0637\u0629 \u0645\u0646 \u0633\u0628\u0639 \u062e\u0637\u0648\u0627\u062a\u060c \u0648\u0647\u064a \u0645\u0647\u0645\u0629 \u0644\u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u0644\u062e\u062f\u0645\u0629 \u0648\u0627\u0644\u0645\u0631\u0627\u062d\u0644 \u0627\u0644\u0623\u062e\u0631\u0649 \u0645\u0646 \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 ITIL.
\n\u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0630\u0627\u062a \u0627\u0644\u062e\u0637\u0648\u0627\u062a \u0627\u0644\u0633\u0628\u0639
\n\u064a\u0648\u0636\u062d \u0647\u0630\u0627 \u0627\u0644\u0634\u0643\u0644 \u0643\u064a\u0641 \u062a\u062a\u0645\u0627\u0634\u0649 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0627\u0644\u0645\u0643\u0648\u0646\u0629 \u0645\u0646 \u0633\u0628\u0639 \u062e\u0637\u0648\u0627\u062a \u0645\u0639 \u062f\u0648\u0631\u0629 PDCA \u0648\u0627\u0644\u062a\u0633\u0644\u0633\u0644 \u0627\u0644\u0647\u0631\u0645\u064a \u0644\u0640 DIKW \u0639\u0644\u0649 \u0627\u0644\u062a\u0648\u0627\u0644\u064a. \u062f\u0639\u0648\u0646\u0627 \u0646\u0623\u062e\u0630 \u062e\u0637\u0648\u0629 \u0633\u0631\u064a\u0639\u0629 \u0625\u0644\u0649 \u0627\u0644\u0648\u0631\u0627\u0621 \u0648\u0646\u0631\u0627\u062c\u0639 \u062a\u0639\u0631\u064a\u0641\u0627\u062a \u062f\u0648\u0631\u0629 PDCA \u0648\u0627\u0644\u062a\u0633\u0644\u0633\u0644 \u0627\u0644\u0647\u0631\u0645\u064a DIKW. \u062a\u0648\u0636\u062d \u062f\u0648\u0631\u0629 PDCA \u062f\u0648\u0631\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u064a \u062a\u062a\u062d\u0631\u0643 \u0628\u0634\u0643\u0644 \u062f\u0627\u0626\u0645 \u0639\u0628\u0631 \u0627\u0644\u0645\u0631\u0627\u062d\u0644 \u0627\u0644\u062a\u0627\u0644\u064a\u0629: \u062e\u0637\u0637-\u0627\u0641\u0639\u0644-\u062a\u062d\u0642\u0642-\u062a\u0635\u0631\u0641. \u064a\u0648\u0636\u062d \u0627\u0644\u062a\u0633\u0644\u0633\u0644 \u0627\u0644\u0647\u0631\u0645\u064a DIKW \u0643\u064a\u0641\u064a\u0629 \u062a\u0642\u062f\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0646 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u063a\u064a\u0631 \u0627\u0644\u0645\u0641\u0647\u0648\u0645\u0629 \u0625\u0644\u0649 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0625\u0644\u0649 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0625\u0644\u0649 \u0627\u0644\u062d\u0643\u0645\u0629.
\n\u0627\u0644\u062e\u0637\u0648\u0629 1 \u0645\u0646 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631: \u062a\u062d\u062f\u064a\u062f \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646
\n\u0642\u0628\u0644 \u062a\u0646\u0641\u064a\u0630 \u062e\u0637\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0645\u0646 \u0627\u0644\u0636\u0631\u0648\u0631\u064a \u0641\u0647\u0645 \u0627\u0644\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631. \u064a\u062a\u0645 \u062c\u0645\u0639 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0623\u0648 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0645\u0639\u0627\u0644\u062c\u062a\u0647\u0627 \u0648\u0643\u064a\u0641\u064a\u0629 \u0642\u064a\u0627\u0633 \u0623\u062f\u0627\u0626\u0647\u0627 \u0641\u064a \u0627\u0644\u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u0623\u0648\u0644\u064a\u0629 \u0645\u0646 \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u062e\u062f\u0645\u0629 ITIL\u060c \u0623\u064a \u0641\u064a \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629. \u064a\u062a\u0645 \u062c\u0645\u0639 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u0641\u0647\u0645 \u0634\u0627\u0645\u0644 \u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0639\u0645\u0644 \u0648\u064a\u062a\u0645 \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u0633\u062a\u0633\u062a\u0641\u064a\u062f \u0645\u0646 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631. \u0643\u0645\u0627 \u064a\u062a\u0645 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0641\u0639\u0627\u0644\u064a\u0629 \u062e\u0637\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631. \u062b\u0645 \u064a\u062a\u0645 \u0625\u062f\u062e\u0627\u0644 \u0647\u0630\u0647 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0641\u064a \u062f\u0648\u0631\u0629 \u062e\u0637\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631.
\n\u0627\u0644\u062e\u0637\u0648\u0629 2 \u0645\u0646 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631: \u062a\u062d\u062f\u064a\u062f \u0645\u0627 \u0633\u064a\u062a\u0645 \u0642\u064a\u0627\u0633\u0647
\n\u0633\u064a\u0643\u0648\u0646 \u0645\u0646 \u0627\u0644\u0633\u0647\u0644 \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u0633\u064a\u062a\u0645 \u0642\u064a\u0627\u0633\u0647\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0623\u062e\u0630 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0648\u0627\u0644\u0623\u0645\u0648\u0627\u0644 \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u0648\u0642\u062f\u0631\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0641\u064a \u0627\u0644\u0627\u0639\u062a\u0628\u0627\u0631. \u064a\u062a\u0645 \u062a\u062d\u062f\u064a\u062f \u0642\u062f\u0631\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0641\u064a \u0645\u0631\u062d\u0644\u0629 \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u062a\u0646\u0641\u064a\u0630\u0647\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0646\u0642\u0644 \u0627\u0644\u062e\u062f\u0645\u0629. \u0648\u062e\u0644\u0627\u0644 \u0647\u0630\u0647 \u0627\u0644\u0639\u0645\u0644\u064a\u0629\u060c \u064a\u062a\u0645 \u0625\u062c\u0631\u0627\u0621 \u062a\u062d\u0644\u064a\u0644 \u0644\u0644\u062b\u063a\u0631\u0627\u062a \u0644\u062a\u062d\u062f\u064a\u062f \u0641\u0631\u0635 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631. \u0625\u0630\u0627 \u0648\u062c\u062f \u0645\u0639\u0647\u062f CSI \u0623\u0646 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0648\u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u063a\u064a\u0631 \u0642\u0627\u062f\u0631\u0629 \u0628\u0645\u0627 \u0641\u064a\u0647 \u0627\u0644\u0643\u0641\u0627\u064a\u0629 \u0623\u0648 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u063a\u064a\u0631 \u0645\u0639\u0642\u0648\u0644\u0629 \u0644\u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629\u060c \u0641\u064a\u062c\u0628 \u0625\u0639\u0627\u062f\u0629 \u0627\u0644\u0646\u0638\u0631 \u0641\u064a \u0627\u0644\u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0645\u062d\u062f\u062f \u0641\u064a \u0627\u0644\u062e\u0637\u0648\u0629 \u0627\u0644\u0633\u0627\u0628\u0642\u0629 \u0645\u0646 \u062e\u0637\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631.
\n\u0627\u0644\u062e\u0637\u0648\u0629 3 \u0645\u0646 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631: \u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a
\n\u0641\u064a \u0627\u0644\u062e\u0637\u0648\u0629 \u0627\u0644\u062a\u0627\u0644\u064a\u0629 \u0645\u0646 \u0627\u0644\u062e\u0637\u0629\u060c \u064a\u062a\u0645 \u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0641\u0642\u064b\u0627 \u0644\u0623\u0647\u062f\u0627\u0641 \u0648\u063a\u0627\u064a\u0627\u062a \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062e\u062f\u0645\u0629. \u0645\u0646 \u0623\u062c\u0644 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0628\u064a\u0627\u0646\u0627\u062a \u0623\u0648\u0644\u064a\u0629 \u0648\u0643\u0645\u064a\u0629\u060c \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0647\u0646\u0627\u0643 \u0645\u0631\u0627\u0642\u0628\u0629. \u062c\u0648\u062f\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0623\u0645\u0631 \u0628\u0627\u0644\u063a \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0648\u064a\u0645\u0643\u0646 \u062c\u0645\u0639\u0647\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0648\u0633\u0627\u0626\u0644 \u0645\u062e\u062a\u0644\u0641\u0629 – \u064a\u062f\u0648\u064a\u0629 \u0623\u0648 \u0622\u0644\u064a\u0629. \u064a\u062c\u0628 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0637\u0631\u064a\u0642\u0629 \u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0648\u062b\u0648\u0642\u0629 \u0648\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0643\u0631\u0627\u0631 \u0645\u0646 \u0623\u062c\u0644 \u062c\u0645\u0639 \u0628\u064a\u0627\u0646\u0627\u062a \u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u062c\u0648\u062f\u0629 \u0644\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631.
\n\u0627\u0644\u062e\u0637\u0648\u0629 4: \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a
\n\u0628\u0645\u062c\u0631\u062f \u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0645\u0646 \u0627\u0644\u0645\u0647\u0645 \u062a\u0648\u0641\u064a\u0631\u0647\u0627 \u0644\u0644\u062c\u0645\u0647\u0648\u0631 \u0628\u0627\u0644\u0635\u064a\u063a\u0629 \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629. \u062a\u0644\u0639\u0628 \u0639\u0648\u0627\u0645\u0644 \u0627\u0644\u0646\u062c\u0627\u062d \u0627\u0644\u062d\u0627\u0633\u0645\u0629 \u0648\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a ITIL \u062f\u0648\u0631\u064b\u0627 \u062d\u064a\u0648\u064a\u064b\u0627 \u0641\u064a \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a. \u064a\u062a\u0645 \u062a\u0646\u0638\u064a\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062e\u0627\u0645 \u0648\u062a\u0642\u0633\u064a\u0645\u0647\u0627 \u0648\u0641\u0642\u064b\u0627 \u0644\u0641\u0626\u0627\u062a\u0647\u0627 \u0648\u0639\u0645\u0644\u064a\u0627\u062a\u0647\u0627 \u0645\u0645\u0627 \u064a\u062c\u0639\u0644 \u0645\u0646 \u0627\u0644\u0633\u0647\u0644 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u062a\u062d\u0648\u064a\u0644\u0647\u0627 \u0625\u0644\u0649 \u0645\u0639\u0644\u0648\u0645\u0627\u062a.
\n\u0627\u0644\u062e\u0637\u0648\u0629 5: \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a
\n\u0641\u064a \u0627\u0644\u062e\u0637\u0648\u0629 \u0627\u0644\u062a\u0627\u0644\u064a\u0629 \u0645\u0646 \u062e\u0637\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631\u060c \u064a\u062a\u0645 \u0627\u0644\u0622\u0646 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0645 \u062a\u062d\u0648\u064a\u0644\u0647\u0627 \u0625\u0644\u0649 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0628\u0639\u0646\u0627\u064a\u0629 \u0644\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u0649 \u0627\u0644\u062b\u063a\u0631\u0627\u062a \u0648\u062a\u0623\u062b\u064a\u0631\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u0623\u0639\u0645\u0627\u0644. \u064a\u062a\u0645 \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0628\u062f\u0642\u0629 \u0645\u0639 \u0645\u0631\u0627\u0639\u0627\u0629 \u062c\u0645\u064a\u0639 \u0627\u0644\u0639\u0648\u0627\u0645\u0644 \u0627\u0644\u062f\u0627\u062e\u0644\u064a\u0629 \u0648\u0627\u0644\u062e\u0627\u0631\u062c\u064a\u0629 \u0630\u0627\u062a \u0627\u0644\u0635\u0644\u0629 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0624\u062b\u0631 \u0628\u0634\u0643\u0644 \u0645\u0628\u0627\u0634\u0631 \u0623\u0648 \u063a\u064a\u0631 \u0645\u0628\u0627\u0634\u0631 \u0639\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a. \u064a\u062a\u0645 \u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0625\u0644\u0649 \u0645\u0639\u0631\u0641\u0629 \u0623\u0648 \u062d\u0642\u0627\u0626\u0642.
\n\u0627\u0644\u062e\u0637\u0648\u0629 6: \u0639\u0631\u0636 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627
\n\u062a\u062a\u0645 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0645 \u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0645\u0639 \u0623\u0635\u062d\u0627\u0628 \u0627\u0644\u0645\u0635\u0644\u062d\u0629 \u0641\u064a \u0627\u0644\u0639\u0645\u0644 \u0628\u0637\u0631\u064a\u0642\u0629 \u0648\u0627\u0636\u062d\u0629 \u0648\u0645\u062d\u062f\u062f\u0629\u060c \u0648\u062a\u0642\u062f\u0645 \u0644\u0647\u0645 \u0635\u0648\u0631\u0629 \u062f\u0642\u064a\u0642\u0629 \u0639\u0646 \u0646\u062a\u0627\u0626\u062c \u062e\u0637\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u062a\u0646\u0641\u064a\u0630\u0647\u0627. \u064a\u0639\u0645\u0644 CSI \u0628\u0634\u0643\u0644 \u0648\u062b\u064a\u0642 \u0645\u0639 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0639\u0644\u064a\u0627 \u0648\u064a\u0633\u0627\u0639\u062f\u0647\u0645 \u0639\u0644\u0649 \u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0642\u0631\u0627\u0631\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u062e\u0637\u0648\u0629 \u0627\u0644\u062a\u0627\u0644\u064a\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u062a\u062d\u0633\u064a\u0646\u0647\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631.
\n\u0627\u0644\u062e\u0637\u0648\u0629 7: \u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u062a\u062d\u0633\u064a\u0646
\n\u0628\u0645\u0627 \u0623\u0646 CSI \u0642\u062f \u062d\u062f\u062f\u062a \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u062a\u063a\u064a\u064a\u0631\u060c \u064a\u062a\u0645 \u0625\u0628\u0644\u0627\u063a \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0628\u0627\u0644\u062d\u0644\u0648\u0644 \u0648\u0627\u0644\u062e\u0637\u0637 \u0627\u0644\u0639\u0644\u0627\u062c\u064a\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062e\u062f\u0645\u0629. \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a\u060c \u0641\u0625\u0646 \u0627\u0644\u062a\u063a\u064a\u064a\u0631 \u0627\u0644\u0630\u064a \u064a\u062a\u0645 \u062a\u0646\u0641\u064a\u0630\u0647 \u0645\u0639 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u064a\u0636\u0639 \u062e\u0637 \u0623\u0633\u0627\u0633 \u062c\u062f\u064a\u062f \u0648\u062a\u0628\u062f\u0623 \u062f\u0648\u0631\u0629 \u0627\u0644\u062e\u0637\u0648\u0627\u062a \u0627\u0644\u0633\u0628\u0639 \u0645\u0646 \u062c\u062f\u064a\u062f.
\n\u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u0644\u062e\u062f\u0645\u0629
\n\u0644\u0642\u062f \u0631\u0623\u064a\u0646\u0627 \u0641\u064a \u0646\u0647\u0627\u064a\u0629 \u0645\u0631\u062d\u0644\u0629 \u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u062e\u062f\u0645\u0629 \u0645\u0646 \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u062e\u062f\u0645\u0629 ITIL \u0623\u0646\u0647 \u062a\u0645 \u0625\u0646\u0634\u0627\u0621 \u062a\u0642\u0627\u0631\u064a\u0631 \u0623\u062f\u0627\u0621 \u0627\u0644\u062e\u062f\u0645\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0645\u062e\u0631\u062c\u0627\u062a \u0627\u0644\u0641\u0639\u0644\u064a\u0629 \u0644\u0644\u062e\u062f\u0645\u0627\u062a. \u0647\u0630\u0647 \u0647\u064a \u0641\u064a \u0627\u0644\u0648\u0627\u0642\u0639 \u0627\u0644\u0646\u0642\u0637\u0629 \u0627\u0644\u062a\u064a \u064a\u0628\u062f\u0623 \u0641\u064a\u0647\u0627 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0641\u064a \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u062e\u062f\u0645\u0629 ITIL. \u0644\u0627\u062d\u0638 \u0623\u0646 \u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u0644\u062e\u062f\u0645\u0629 \u0647\u064a \u0627\u0644\u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u0648\u062d\u064a\u062f\u0629 \u0627\u0644\u062a\u064a \u062a\u063a\u0637\u064a \u0648\u062a\u062a\u0639\u0627\u0648\u0646 \u0645\u0639 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0631\u0627\u062d\u0644 \u0627\u0644\u0623\u0631\u0628\u0639 \u0627\u0644\u0623\u062e\u0631\u0649 \u0645\u0646 \u0645\u0631\u0627\u062d\u0644 \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u062e\u062f\u0645\u0629 ITIL.
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