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\n\u0648\u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 ITIL Foundation\u060c \u064a\u062c\u0628 \u0623\u0646 \u062a\u062e\u0636\u0639 \u0644\u0627\u0645\u062a\u062d\u0627\u0646 \u062a\u062d\u062a \u0627\u0644\u0625\u0634\u0631\u0627\u0641 \u0644\u0645\u062f\u0629 60 \u062f\u0642\u064a\u0642\u0629 \u0643\u062d\u062f \u0623\u0642\u0635\u0649 \u0648\u064a\u062c\u0628 \u0623\u0646 \u062a\u062d\u0635\u0644 \u0639\u0644\u0649 65% \u0623\u0648 \u0623\u0643\u062b\u0631. \u0627\u0644\u062e\u0628\u0631 \u0627\u0644\u0633\u0627\u0631 \u0647\u0648 \u0623\u0646 \u0634\u0647\u0627\u062f\u0629 ITIL \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a\u0629 \u0645\u0635\u0646\u0641\u0629 \u0643\u0645\u0633\u062a\u0648\u0649 \u062a\u0635\u0646\u064a\u0641 \u0628\u0644\u0648\u0645 1 \u06482. \u0648\u0647\u0630\u0627 \u064a\u0639\u0646\u064a \u0623\u0646\u0647 \u064a\u062e\u062a\u0628\u0631 \u0641\u0642\u0637 \u0639\u0644\u0649 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0648\u0627\u0644\u0641\u0647\u0645\u060c \u0648\u0647\u0630\u0627 \u064a\u0639\u0646\u064a \u0623\u0646 \u062a\u062f\u0631\u064a\u0628 ITIL \u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a.
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\n\u0627\u0637\u0644\u0639 \u0639\u0644\u0649 \u0642\u0633\u0645 \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0639\u0644\u0649 ITIL
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