{"id":6500,"date":"2025-01-26T11:31:17","date_gmt":"2025-01-26T11:31:17","guid":{"rendered":"https:\/\/cciedump.spoto.net\/arabicblog\/blog\/%d8%a3%d9%81%d8%b6%d9%84-38-%d8%b3%d8%a4%d8%a7%d9%84%d8%a7%d9%8b-%d9%88%d8%ac%d9%88%d8%a7%d8%a8%d8%a7%d9%8b-%d9%84%d9%85%d9%82%d8%a7%d8%a8%d9%84%d8%a7%d8%aa-itil\/"},"modified":"2025-01-26T11:31:17","modified_gmt":"2025-01-26T11:31:17","slug":"%d8%a3%d9%81%d8%b6%d9%84-38-%d8%b3%d8%a4%d8%a7%d9%84%d8%a7%d9%8b-%d9%88%d8%ac%d9%88%d8%a7%d8%a8%d8%a7%d9%8b-%d9%84%d9%85%d9%82%d8%a7%d8%a8%d9%84%d8%a7%d8%aa-itil","status":"publish","type":"post","link":"https:\/\/cciedump.spoto.net\/arabicblog\/blog\/%d8%a3%d9%81%d8%b6%d9%84-38-%d8%b3%d8%a4%d8%a7%d9%84%d8%a7%d9%8b-%d9%88%d8%ac%d9%88%d8%a7%d8%a8%d8%a7%d9%8b-%d9%84%d9%85%d9%82%d8%a7%d8%a8%d9%84%d8%a7%d8%aa-itil\/","title":{"rendered":"\u0623\u0641\u0636\u0644 38 \u0633\u0624\u0627\u0644\u0627\u064b \u0648\u062c\u0648\u0627\u0628\u0627\u064b \u0644\u0645\u0642\u0627\u0628\u0644\u0627\u062a ITIL"},"content":{"rendered":"<p>\u0622\u062e\u0631 \u062a\u0639\u062f\u064a\u0644: 09 \u0633\u0628\u062a\u0645\u0628\u0631\u060c 2024 \u0633\u0628\u062a\u0645\u0628\u0631 2024<br \/>\n\u062a\u0642\u062f\u0645 ITIL \u0645\u062c\u0645\u0648\u0639\u0629 \u0643\u0628\u064a\u0631\u0629 \u0645\u0646 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0639\u0627\u0644\u0645 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647\u0627\u060c \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062e\u0641\u0636 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641 \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643. 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\u0643\u0644 \u0645\u0647\u0645\u0629 \u0628\u062f\u0642\u0629.<br \/>\n  \u064a\u0642\u062f\u0645 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a<br \/>\n  \u064a\u0639\u0632\u0632 \u0627\u0644\u0639\u0644\u0627\u0642\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<br \/>\n  \u064a\u0642\u062f\u0645 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u0645\u062a\u0627\u0632\u0629<br \/>\n3) \u0627\u0630\u0643\u0631 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0644 ITIL\u061f<br \/>\n\u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u0647\u0645\u0629 \u0644 ITIL \u0647\u064a<br \/>\n  \u064a\u062a\u0628\u0639 \u0644\u063a\u0629 \u0623\u0648 \u0645\u0635\u0637\u0644\u062d\u0627\u062a \u0648\u0627\u062d\u062f\u0629<br \/>\n  \u064a\u0631\u0628\u0637 \u0628\u064a\u0646 \u0627\u0644\u0645\u0647\u0627\u0645 \u0648\u0627\u0644\u0623\u062f\u0648\u0627\u0631 \u0648\u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a<br \/>\n  \u064a\u0631\u0643\u0632 \u0628\u0627\u0644\u0643\u0627\u0645\u0644 \u0639\u0644\u0649 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.<br \/>\n  \u062a\u0639\u062f ITIL \u0628\u062a\u0642\u062f\u064a\u0645 \u0639\u0645\u0644 \u0639\u0627\u0644\u064a \u0627\u0644\u062c\u0648\u062f\u0629 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631<br \/>\n  \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0623\u0646\u0634\u0637\u0629 \u0627\u0644\u062d\u0627\u0644\u064a\u0629<br \/>\n4) \u0627\u0630\u0643\u0631 \u0645\u0632\u0627\u064a\u0627 ITIL\u061f<br \/>\n\u0645\u0632\u0627\u064a\u0627 ITIL \u0647\u064a<br \/>\n  \u064a\u0631\u0641\u0639 \u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<br \/>\n  \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0627\u0644\u064a\u0629<br \/>\n  \u064a\u0639\u0632\u0632 \u062a\u0648\u0627\u0641\u0631 \u0627\u0644\u062e\u062f\u0645\u0629<br \/>\n  \u064a\u0642\u062f\u0645 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0641\u064a \u0628\u0646\u0627\u0621 \u0647\u064a\u0643\u0644 \u0648\u0627\u0636\u062d \u0648\u062f\u0642\u064a\u0642 \u0644\u0644\u0645\u0624\u0633\u0633\u0629 \u0623\u0648 \u0627\u0644\u0634\u0631\u0643\u0629.<br \/>\n  \u064a\u0633\u0627\u0639\u062f \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0648\u0645\u0631\u0627\u0642\u0628\u0629 \u062c\u0645\u064a\u0639 \u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0628\u0646\u064a\u0629 \u0627\u0644\u062a\u062d\u062a\u064a\u0629.<br \/>\n  \u064a\u062a\u064a\u062d \u0627\u0644\u0645\u062c\u0627\u0644 \u0644\u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0629 \u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0642\u0631\u0627\u0631 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645.<br \/>\n5) \u0627\u0630\u0643\u0631 \u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 ITIL \u0648 COBIT\u061f<br \/>\n\u0627\u0644\u0641\u0631\u0642 \u0628\u064a\u0646 ITIL \u0648 COBIT \u0647\u0648,<br \/>\nITIL<br \/>\n  \u064a\u0633\u062a\u062e\u062f\u0645 \u0644\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<br \/>\n  \u064a\u0633\u0645\u062d \u0644\u0646\u0627 \u0628\u062f\u0645\u062c \u0627\u0644\u0645\u0628\u0627\u062f\u0626 \u0627\u0644\u062a\u0648\u062c\u064a\u0647\u064a\u0629 \u0644\u0644\u0623\u0639\u0645\u0627\u0644<br \/>\n  \u064a\u062d\u062a\u0648\u064a \u0639\u0644\u0649 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0627\u0644\u062a\u0635\u0627\u0645\u064a\u0645 \u0648\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0627\u0644\u062a\u062d\u0648\u0644\u0627\u062a.<br \/>\n\u0643\u0648\u0628\u064a\u062a<br \/>\n  \u064a\u0633\u062a\u062e\u062f\u0645 COBIT \u0644\u062f\u0645\u062c \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627.<br \/>\n  \u064a\u0633\u0645\u062d \u0644\u0646\u0627 \u0628\u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0625\u0631\u0634\u0627\u062f\u0627\u062a \u0644\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629<br \/>\n  \u064a\u062a\u0645\u064a\u0632 \u0628\u0646\u0645\u0627\u0630\u062c \u0627\u0644\u0646\u0636\u062c \u0648\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u062a\u062d\u0643\u0645 \u0648\u0625\u0631\u0634\u0627\u062f\u0627\u062a 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\u0648\u062a\u0633\u062c\u064a\u0644\u0647.<br \/>\n7) \u0627\u0630\u0643\u0631 \u0623\u0647\u062f\u0627\u0641 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0648\u0627\u062f\u062b\u061f<br \/>\n\u0623\u0647\u062f\u0627\u0641 \u0623\u0633\u0626\u0644\u0629 \u0645\u0642\u0627\u0628\u0644\u0629 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0648\u0627\u062f\u062b \u0647\u064a<br \/>\n  \u0631\u0641\u0639 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0648\u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0648\u0627\u062f\u062b \u0645\u0639 \u0645\u0648\u0638\u0641\u064a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<br \/>\n  \u0627\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0625\u0631\u0636\u0627\u0621 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0628\u062e\u062f\u0645\u0629 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\u0648\u0627\u0644\u0645\u0637\u0648\u0631.<br \/>\n\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0645\u0642\u0627\u0628\u0644\u0629 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0639\u0645\u0644\u064a\u0629 ITIL<br \/>\n11) \u062d\u062f\u062f \u0645\u0632\u0648\u062f\u064a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u0645\u064a\u0632\u064a\u0646 \u0627\u0644\u0630\u064a\u0646 \u064a\u0634\u0643\u0644\u0648\u0646 \u062c\u0632\u0621\u0627\u064b \u0623\u0633\u0627\u0633\u064a\u0627\u064b \u0645\u0646 \u0639\u0645\u0644\u064a\u0629 ITIL\u061f<br \/>\n\u0628\u0634\u0643\u0644 \u0639\u0627\u0645\u060c \u0647\u0646\u0627\u0643 3 \u0645\u0632\u0648\u062f\u064a \u062e\u062f\u0645\u0629 \u064a\u0634\u0643\u0644\u0648\u0646 \u062c\u0632\u0621\u0627\u064b \u0645\u0646 \u0639\u0645\u0644\u064a\u0629 ITIL. \u0648\u0647\u0645,<br \/>\n  \u0645\u0632\u0648\u062f \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062f\u0627\u062e\u0644\u064a: \u0645\u0632\u0648\u062f 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\u0627\u0644\u0623\u0633\u0627\u0633\u064a \u0628\u064a\u0646 \u0637\u0644\u0628 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0637\u0644\u0628 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u061f<br \/>\n\u0637\u0644\u0628 \u0627\u0644\u062e\u062f\u0645\u0629 \u0647\u0648 \u0637\u0644\u0628 \u064a\u062a\u0645 \u062a\u0642\u062f\u064a\u0645\u0647 \u0645\u0646 \u0642\u0628\u0644 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0648\u0627\u0644\u0630\u064a \u064a\u0646\u0635 \u0639\u0644\u0649 \u0637\u0644\u0628 \u0627\u0644\u0648\u0635\u0648\u0644 \u0623\u0648 \u062a\u063a\u064a\u064a\u0631 \u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a. \u0641\u064a \u062d\u064a\u0646 \u0623\u0646 \u0637\u0644\u0628 \u0627\u0644\u062a\u063a\u064a\u064a\u0631 \u0647\u0648 \u0627\u0642\u062a\u0631\u0627\u062d \u0644\u0625\u062c\u0631\u0627\u0621 \u062a\u0639\u062f\u064a\u0644\u0627\u062a \u0639\u0644\u0649 \u0623\u064a \u0645\u0646\u062a\u062c \u0623\u0648 \u0646\u0638\u0627\u0645.<br \/>\n13) \u0645\u0627 \u0647\u064a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0623\u062d\u062f\u0627\u062b \u0641\u064a ITIL\u061f<br \/>\n\u062a\u0636\u0645\u0646 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0623\u062d\u062f\u0627\u062b \u0641\u064a \u0623\u0633\u0626\u0644\u0629 \u0648\u0625\u062c\u0627\u0628\u0627\u062a \u0645\u0642\u0627\u0628\u0644\u0627\u062a ITIL \u0623\u0646 \u062e\u062f\u0645\u0627\u062a \u0648\u0639\u0646\u0627\u0635\u0631 \u0627\u0644\u062a\u0643\u0648\u064a\u0646 \u064a\u062a\u0645 \u0645\u0644\u0627\u062d\u0638\u062a\u0647\u0627 \u0648\u0645\u0631\u0627\u0642\u0628\u062a\u0647\u0627 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0648\u0628\u0634\u0643\u0644 \u0645\u0646\u062a\u0638\u0645. \u062a\u064f\u0633\u062a\u062e\u062f\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0623\u062d\u062f\u0627\u062b \u0623\u064a\u0636\u064b\u0627 \u0644\u062a\u0635\u0646\u064a\u0641 \u0623\u0648 \u062a\u0635\u0641\u064a\u0629 \u0627\u0644\u0623\u062d\u062f\u0627\u062b \u0644\u062a\u062d\u0644\u064a\u0644 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0645\u0639\u064a\u0646\u0629.<br \/>\n14) \u062a\u0639\u0631\u064a\u0641 CAB\u061f<br \/>\nCAB (\u0627\u0644\u0645\u062c\u0644\u0633 \u0627\u0644\u0627\u0633\u062a\u0634\u0627\u0631\u064a \u0644\u0644\u062a\u063a\u064a\u064a\u0631) \u0647\u0648 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0627\u0644\u0645\u062e\u0635\u0635\u064a\u0646 \u0644\u062a\u0639\u062f\u064a\u0644 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u0625\u062f\u0627\u0631\u0629. \u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u064a\u062a\u0639\u0627\u0645\u0644\u0648\u0646 \u0639\u0627\u062f\u0629\u064b \u0645\u0639 \u0627\u0644\u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0648\u0627\u0644\u062a\u0641\u0648\u064a\u0636 \u0648\u062c\u062f\u0648\u0644\u0629 \u0627\u0644\u062a\u0639\u062f\u064a\u0644\u0627\u062a \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0627\u062a.<br \/>\n15) \u0627\u0630\u0643\u0631 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629\u061f<br \/>\n\u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u0647\u064a<br \/>\n  CMIS (\u0646\u0638\u0627\u0645 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0642\u062f\u0631\u0627\u062a)<br \/>\n  KEDB (\u0642\u0627\u0639\u062f\u0629 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0623\u062e\u0637\u0627\u0621 \u0627\u0644\u0645\u0639\u0631\u0648\u0641\u0629)<br \/>\n  DML (\u0645\u0643\u062a\u0628\u0629 \u0627\u0644\u0648\u0633\u0627\u0626\u0637 \u0627\u0644\u0646\u0647\u0627\u0626\u064a\u0629)<br \/>\n  SKMS (\u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u062e\u062f\u0645\u0629)<br \/>\n  CMDB (\u0642\u0627\u0639\u062f\u0629 \u0628\u064a\u0627\u0646\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0647\u064a\u0626\u0629)<br \/>\n  AMIS (\u0646\u0638\u0627\u0645 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0648\u0627\u0641\u0631)<br \/>\n16) \u0625\u0644\u0642\u0627\u0621 \u0627\u0644\u0636\u0648\u0621 \u0639\u0644\u0649 \u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a \u0645\u0643\u062a\u0628 \u0627\u0644\u062e\u062f\u0645\u0629\u061f<br \/>\n\u062a\u0634\u0645\u0644 \u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a \u0645\u0643\u062a\u0628 \u0627\u0644\u062e\u062f\u0645\u0629 \u0645\u0627 \u064a\u0644\u064a,<br \/>\n  \u0641\u062d\u0635 \u0643\u0644 \u0645\u0646 \u0627\u0644\u062d\u0648\u0627\u062f\u062b \u0627\u0644\u062a\u064a \u062a\u062d\u062f\u062b<br \/>\n  \u062a\u0633\u062c\u064a\u0644 \u0627\u0644\u062d\u0648\u0627\u062f\u062b \u0648\u062a\u0631\u062a\u064a\u0628 \u0623\u0648\u0644\u0648\u064a\u0627\u062a\u0647\u0627 \u0648\u062a\u0635\u0646\u064a\u0641\u0647\u0627.<br \/>\n  \u062d\u0644 \u0627\u0644\u062d\u0648\u0627\u062f\u062b<br \/>\n  \u0625\u0646\u0634\u0627\u0621 \u062a\u0642\u0631\u064a\u0631 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0648\u0627\u062f\u062b<br \/>\n17) \u0645\u0627 \u0623\u0647\u0645\u064a\u0629 \u0627\u0644\u062a\u0642\u064a\u064a\u0645\u061f<br \/>\n\u062a\u0639\u062a\u0628\u0631 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u0642\u064a\u064a\u0645 \u0645\u0647\u0645\u0629 \u0644\u0623\u0646\u0647\u0627 \u062a\u0633\u0627\u0639\u062f\u0646\u0627 \u0639\u0644\u0649 \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u062a\u0639\u062f\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u0647\u0645\u0629 \u0645\u062b\u0644 \u0625\u062f\u062e\u0627\u0644 \u0623\u064a \u062e\u062f\u0645\u0629 \u062c\u062f\u064a\u062f\u0629 \u0641\u064a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062d\u0627\u0644\u064a\u0629.<br \/>\n18) \u0643\u064a\u0641 \u064a\u062a\u0645 \u062a\u0635\u0646\u064a\u0641 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0628\u062f\u064a\u0644\u0629\u061f<br \/>\n\u062a\u0635\u0646\u0641 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0639\u0627\u062f\u0629\u064b \u0639\u0644\u0649 \u0627\u0644\u0646\u062d\u0648 \u0627\u0644\u062a\u0627\u0644\u064a,<br \/>\n  \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u062a\u062f\u0631\u064a\u062c\u064a<br \/>\n  \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0641\u0648\u0631\u064a<br \/>\n  \u062a\u0631\u062a\u064a\u0628\u0627\u062a \u0645\u062a\u0628\u0627\u062f\u0644\u0629<br \/>\n  \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0633\u0631\u064a\u0639<br \/>\n  \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u064a\u062f\u0648\u064a<br \/>\n  \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0645\u062a\u0648\u0633\u0637<br \/>\n19) \u0627\u0634\u0631\u062d \u0628\u0625\u064a\u062c\u0627\u0632 4P \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0641\u064a ITIL\u061f<br \/>\n\u0625\u0646 4P \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0641\u064a ITIL \u0647\u064a,<br \/>\n  \u0627\u0644\u0623\u0634\u062e\u0627\u0635: \u064a\u062e\u0636\u0639 \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0648\u0646 \u0641\u064a \u0645\u062c\u0627\u0644 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0644\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a ITIL.<br \/>\n  \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a: \u064a\u062a\u0636\u0645\u0646 \u0630\u0644\u0643 \u0641\u062d\u0635 \u0648\u0641\u062d\u0635 \u0627\u0644\u0642\u062f\u0631\u0629 \u0627\u0644\u0643\u0644\u064a\u0629 \u0644\u0644\u0634\u0631\u0643\u0629 \u0644\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629.<br \/>\n  \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a: \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a: \u062a\u062a\u0636\u0645\u0646 \u062a\u0644\u0643 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0633\u062a\u062e\u062f\u0645\u0647\u0627 \u0645\u0648\u0638\u0641\u0648 \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0644\u062a\u0646\u0641\u064a\u0630 \u0639\u0645\u0644\u064a\u0627\u062a ITIL.<br \/>\n  \u0627\u0644\u0634\u0631\u0643\u0627\u0621: \u064a\u0633\u0645\u062d \u0627\u0644\u0634\u0631\u0643\u0627\u0621 \u0644\u0644\u062e\u062f\u0645\u0627\u062a \u0628\u0627\u0644\u0639\u0645\u0644 \u0628\u0634\u0643\u0644 \u0645\u0646\u0627\u0633\u0628. \u0643\u0644 \u0645\u0624\u0633\u0633\u0629 \u062f\u0627\u062e\u0644\u064a\u0629 \u0648\u0645\u062a\u0639\u0647\u062f\u0629 \u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u0632\u0648\u062f\u0629 \u0628\u0634\u0631\u0643\u0627\u0621.<br \/>\n20) \u0627\u0634\u0631\u062d \u0627\u0644\u062a\u0646\u0628\u064a\u0647 \u0641\u064a \u0639\u0645\u0644\u064a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0623\u062d\u062f\u0627\u062b\u061f<br \/>\n\u064a\u064f\u0639\u0644\u0645 \u0627\u0644\u062a\u0646\u0628\u064a\u0647 \u0628\u062d\u062f\u0648\u062b \u0646\u0648\u0639 \u0645\u0639\u064a\u0646 \u0645\u0646 \u0627\u0644\u0623\u0639\u0637\u0627\u0644. \u062a\u062a\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0646\u0628\u064a\u0647\u0627\u062a \u0648\u062a\u0648\u0644\u064a\u062f\u0647\u0627 \u0628\u0648\u0627\u0633\u0637\u0629 \u0623\u062f\u0648\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0646\u0638\u0627\u0645.<br \/>\n21) \u0627\u0634\u0631\u062d \u0628\u0625\u064a\u062c\u0627\u0632 \u0646\u0645\u0648\u0630\u062c RACI<br \/>\n\u064a\u062a\u0643\u0648\u0646 \u0646\u0645\u0648\u0630\u062c RACI \u0645\u0646 4 \u0639\u0646\u0627\u0635\u0631. \u0648\u064a\u0645\u0643\u0646 \u062a\u0639\u0631\u064a\u0641\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u0646\u062d\u0648 \u0627\u0644\u062a\u0627\u0644\u064a,<br \/>\n  \u0627\u0644\u0645\u0633\u0624\u0648\u0644: \u0647\u0646\u0627\u060c \u0627\u0644\u0634\u062e\u0635 \u0627\u0644\u0645\u0633\u0624\u0648\u0644 \u0627\u0644\u0648\u062d\u064a\u062f \u0639\u0646 \u0623\u064a \u0645\u0647\u0645\u0629 \u0645\u062d\u062f\u062f\u0629.<br \/>\n  \u0645\u0633\u0624\u0648\u0644: \u064a\u062a\u0645 \u062a\u062e\u0635\u064a\u0635 \u0647\u0630\u0647 \u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a \u0644\u0644\u0634\u062e\u0635 \u0644\u0625\u0643\u0645\u0627\u0644 \u0645\u0647\u0645\u0629 \u0645\u0639\u064a\u0646\u0629.<br \/>\n  \u0645\u0633\u062a\u0634\u0627\u0631: \u0647\u0624\u0644\u0627\u0621 \u0647\u0645 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0627\u0644\u0630\u064a\u0646 \u062a\u062a\u0645 \u0627\u0633\u062a\u0634\u0627\u0631\u062a\u0647\u0645 \u0644\u0625\u0643\u0645\u0627\u0644 \u0627\u0644\u0645\u0647\u0645\u0629.<br \/>\n  \u0645\u0637\u0651\u0644\u0639: \u0647\u0645 \u0627\u0644\u0623\u0634\u062e\u0627\u0635 \u0627\u0644\u0630\u064a\u0646 \u064a\u062a\u0645 \u0625\u0639\u0644\u0627\u0645\u0647\u0645: \u064a\u0634\u0645\u0644 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\/>\n  \u062c\u0645\u0639 \u0648\u062a\u062c\u0645\u064a\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629<br \/>\n  \u0627\u0644\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0645\u0645\u062a\u0627\u0632\u0629 \u0644\u0644\u0628\u064a\u0627\u0646\u0627\u062a<br \/>\n  \u062a\u062d\u0644\u064a\u0644 \u0643\u0644 \u0645\u0646 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<br \/>\n  \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u0646\u0627\u0633\u0628 \u0644\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<br \/>\n  \u062a\u0637\u0628\u064a\u0642 \u0623\u0648 \u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629<br \/>\n29) \u0627\u0630\u0643\u0631 \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0645\u062a\u0636\u0645\u0646\u0629 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0634\u0627\u0643\u0644 \u0641\u064a ITIL\u061f<br \/>\n\u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0634\u0627\u0643\u0644 \u0647\u064a<br \/>\n  \u0627\u0644\u062d\u062f \u0645\u0646 \u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u062d\u0648\u0627\u062f\u062b \u0641\u064a \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644.<br \/>\n  \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u062d\u0648\u0627\u062f\u062b \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629<br \/>\n  \u0627\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0627\u0644\u0633\u0628\u0628 \u0627\u0644\u0623\u0633\u0627\u0633\u064a \u0644\u0647\u0630\u0647 \u0627\u0644\u0645\u0634\u0627\u0643\u0644<br \/>\n30) \u0627\u0630\u0643\u0631 \u0628\u0639\u0636 \u0623\u062f\u0648\u0627\u062a \u0645\u0643\u062a\u0628 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0639\u0644\u0649 \u0634\u0628\u0643\u0629 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a\u061f<br \/>\n\u0628\u0639\u0636 \u0623\u062f\u0648\u0627\u062a \u0645\u0643\u062a\u0628 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0639\u0644\u0649 \u0634\u0628\u0643\u0629 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0647\u064a,<br \/>\n  Bugzilla<br \/>\n  \u0645\u0643\u062a\u0628 \u0645\u0633\u0627\u0639\u062f\u0629 Spiceworks \/ \u0645\u0643\u062a\u0628 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0633\u062d\u0627\u0628\u064a<br \/>\n  \u0645\u0643\u062a\u0628 \u062e\u062f\u0645\u0629 CA<br \/>\n  \u0645\u0643\u062a\u0628 \u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0648\u064a\u0628 SolarWinds<br \/>\n  \u0623\u0648\u0631\u0627\u0643\u0644 \u0633\u064a\u0631\u0641\u064a\u0633 \u0643\u0644\u0627\u0648\u062f<br \/>\n  \u062a\u064a\u0641\u0648\u0644\u064a<br \/>\n  \u0633\u064a\u0631\u0641\u0633 \u0646\u0627\u0648<br \/>\n  OTRS \u0645\u062c\u0627\u0646\u0627\u064b<br \/>\n  BMC<br \/>\n  \u0633\u064a \u062f\u064a\u0633\u0643<br \/>\n31) \u0645\u0627 \u0647\u064a \u062a\u0637\u0628\u064a\u0642\u0627\u062a ITIL\u061f<br \/>\n\u0628\u0639\u0636 \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u0647\u0627\u0645\u0629 \u0627\u0644\u062a\u064a \u062a\u0644\u0639\u0628 \u0641\u064a\u0647\u0627 ITIL \u062f\u0648\u0631\u0627\u064b \u062d\u064a\u0648\u064a\u0627\u064b \u0647\u064a,<br \/>\n  \u0627\u0644\u062a\u062e\u0637\u064a\u0637 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a \u0644\u0644\u0623\u0639\u0645\u0627\u0644 \u0648\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<br \/>\n  \u062e\u0641\u0636 \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a\u0629 \u0648\u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u0625\u062c\u0645\u0627\u0644\u064a\u0629 \u0644\u0644\u0645\u0644\u0643\u064a\u0629.<br \/>\n  \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0641\u064a \u0642\u064a\u0627\u0633 \u0643\u0641\u0627\u0621\u0629 \u0648\u0641\u0639\u0627\u0644\u064a\u0629 \u0645\u0624\u0633\u0633\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.<br \/>\n  \u062f\u0645\u062c \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0627\u0644\u0645\u062a\u0633\u0642\u0629<br \/>\n  \u0627\u0643\u062a\u0633\u0627\u0628 \u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a \u0648\u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u0648\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0647\u0627.<br \/>\n  \u062a\u0648\u0636\u064a\u062d \u0642\u064a\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<br \/>\n32) \u062a\u0639\u0631\u064a\u0641 \u0625\u062f\u0627\u0631\u0629 \u0627\u0633\u062a\u0645\u0631\u0627\u0631\u064a\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u061f<br \/>\n\u062a\u062a\u0623\u0643\u062f \u0639\u0645\u0644\u064a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0627\u0633\u062a\u0645\u0631\u0627\u0631\u064a\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u0646 \u0623\u0646 \u0645\u0632\u0648\u062f \u0627\u0644\u062e\u062f\u0645\u0629 \u064a\u0642\u062f\u0645 \u0639\u0644\u0649 \u0627\u0644\u0623\u0642\u0644 \u0627\u0644\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u0645\u062a\u0641\u0642 \u0639\u0644\u064a\u0647\u0627 \u0645\u0646 \u0623\u064a \u062e\u062f\u0645\u0629. \u0648\u0647\u064a \u062a\u0633\u062a\u062e\u062f\u0645 \u062a\u0642\u0646\u064a\u0627\u062a \u0645\u062b\u0644 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062e\u0627\u0637\u0631 (MOR) \u0648\u062a\u062d\u0644\u064a\u0644 \u062a\u0623\u062b\u064a\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 (BIA)<br \/>\n33) \u0645\u0627 \u0647\u064a \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0646\u0637\u0648\u064a \u0639\u0644\u064a\u0647\u0627 \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629\u061f<br \/>\n\u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0646\u0637\u0648\u064a \u0639\u0644\u064a\u0647\u0627 \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0647\u064a<br \/>\n  \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0648\u0627\u0641\u0631<br \/>\n  \u062a\u0646\u0633\u064a\u0642 \u0627\u0644\u062a\u0635\u0645\u064a\u0645<br \/>\n  \u0625\u062f\u0627\u0631\u0629 \u0623\u0645\u0646 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a<br \/>\n  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