\u0623\u0643\u0633\u064a\u0644\u0648\u0633 \u0647\u064a \u0627\u0644\u0634\u0631\u0643\u0629 \u0627\u0644\u0645\u0627\u0644\u0643\u0629 \u0644\u0640 ITIL. \u0642\u0631\u0631\u062a \u0623\u0643\u0633\u064a\u0644\u0648\u0633 \u0623\u0646 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 3 \u0645\u0646 ITIL \u0644\u0645 \u064a\u0639\u062f \u064a\u0641\u064a \u0628\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0628\u064a\u0626\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u062d\u062f\u064a\u062b\u0629. \u0644\u0630\u0644\u0643 \u0623\u0637\u0644\u0642\u062a ITIL v4 \u0641\u064a \u0639\u0627\u0645 2019:
\n \u0644\u062a\u0639\u0643\u0633 \u0627\u0644\u0628\u064a\u0626\u0629 \u0627\u0644\u0633\u0631\u064a\u0639\u0629 \u0648\u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0641\u064a \u0639\u0627\u0644\u0645 \u0627\u0644\u064a\u0648\u0645;
\n \u062a\u0642\u062f\u064a\u0645 \u0637\u0631\u0642 \u062c\u062f\u064a\u062f\u0629 \u0644\u0644\u0639\u0645\u0644 \u0648\u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0646\u0627\u0634\u0626\u0629 \u0644\u0623\u0642\u0633\u0627\u0645 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a;
\n \u062a\u0632\u0648\u064a\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0628\u0625\u0631\u0634\u0627\u062f\u0627\u062a \u0634\u0627\u0645\u0644\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0641\u064a \u0627\u0642\u062a\u0635\u0627\u062f \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u062d\u0627\u0644\u064a.
\n\u064a\u0645\u0643\u0646\u0643 \u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0645\u0632\u064a\u062f \u0639\u0646 ITIL v3 \u0623\u0648 \u0634\u0647\u0627\u062f\u0629 ITIL \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0646\u0642\u0631 \u0639\u0644\u0649 \u0623\u062d\u062f \u0647\u0630\u0647 \u0627\u0644\u0623\u0632\u0631\u0627\u0631:
\n\u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 ITIL v4
\n\u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 ITIL 4 \u0625\u0645\u0627 \u0639\u0646 \u0637\u0631\u064a\u0642:
\n \u062d\u0636\u0648\u0631 \u062f\u0648\u0631\u0629 \u062a\u062f\u0631\u064a\u0628\u064a\u0629 \u0641\u064a \u0627\u0644\u0641\u0635\u0648\u0644 \u0627\u0644\u062f\u0631\u0627\u0633\u064a\u0629\u061b \u0623\u0648
\n \u062d\u0636\u0648\u0631 \u062f\u0648\u0631\u0629 \u0627\u0641\u062a\u0631\u0627\u0636\u064a\u0629 \u0639\u0628\u0631 \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0645\u0628\u0627\u0634\u0631 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a\u061b \u0623\u0648
\n \u0639\u0646 \u0637\u0631\u064a\u0642 \u0627\u0644\u062f\u0631\u0627\u0633\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062f\u0648\u0631\u0629 ITIL Foundation \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a.
\n\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0634\u0647\u0627\u062f\u0629 ITIL v4
\n\u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 ITIL v4 \u064a\u062a\u0637\u0644\u0628 \u0645\u0646\u0643 \u0627\u062c\u062a\u064a\u0627\u0632 \u0627\u0644\u0627\u062e\u062a\u0628\u0627\u0631\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u062a\u0627\u0644\u064a\u0629:
\n1. \u0634\u0647\u0627\u062f\u0629 ITIL \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a\u0629
\nITIL Foundation \u0647\u064a \u0627\u0644\u062e\u0637\u0648\u0629 \u0627\u0644\u0623\u0648\u0644\u0649 \u0644\u0644\u0635\u0639\u0648\u062f \u0639\u0644\u0649 \u0645\u0633\u0627\u0631 \u0634\u0647\u0627\u062f\u0629 ITIL. \u064a\u062a\u0643\u0648\u0646 \u0645\u0646\u0647\u062c \u0634\u0647\u0627\u062f\u0629 ITIL v4 Foundation \u0645\u0646:
\n \u0645\u0645\u0627\u0631\u0633\u0627\u062a ITIL;
\n \u0627\u0644\u0645\u0628\u0627\u062f\u0626 \u0627\u0644\u062a\u0648\u062c\u064a\u0647\u064a\u0629 \u0644\u0640 ITIL 4;
\n \u0627\u0644\u0645\u0641\u0627\u0647\u064a\u0645 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0645\u0646 Lean \u0648Agile \u0648DevOps;
\n \u0627\u0644\u0623\u0628\u0639\u0627\u062f \u0627\u0644\u0623\u0631\u0628\u0639\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a;
\n \u0645\u0641\u0647\u0648\u0645 \u0627\u0644\u0642\u064a\u0645\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u0635\u062d\u0627\u0628 \u0627\u0644\u0645\u0635\u0644\u062d\u0629 \u0641\u064a \u0634\u0643\u0644 \u0645\u0646\u062a\u062c\u0627\u062a \u0648\u062e\u062f\u0645\u0627\u062a.
\n\u0628\u0639\u062f \u0627\u062c\u062a\u064a\u0627\u0632 \u0627\u0644\u0627\u062e\u062a\u0628\u0627\u0631 \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a \u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a ITIL\u060c \u0633\u064a\u0643\u0648\u0646 \u0628\u0625\u0645\u0643\u0627\u0646\u0643 \u0627\u062e\u062a\u064a\u0627\u0631 \u0625\u0645\u0627 \u0627\u062c\u062a\u064a\u0627\u0632 \u0627\u062e\u062a\u0628\u0627\u0631 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062d\u062a\u0631\u0641\u064a\u0646 \u0623\u0648 \u0627\u062e\u062a\u0628\u0627\u0631 \u0627\u0644\u0642\u0627\u0626\u062f \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a.
\n2. \u0634\u0647\u0627\u062f\u0629 \u0645\u062d\u062a\u0631\u0641 \u0625\u062f\u0627\u0631\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a ITIL (MP)
\n\u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u0633\u062a\u0648\u0649\u060c \u064a\u062a\u0639\u0644\u0645 \u0627\u0644\u0645\u062d\u062a\u0631\u0641\u0648\u0646 \u0643\u064a\u0641\u064a\u0629 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u0627\u0644\u0641\u0631\u0642 \u0648\u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0628\u0646\u062c\u0627\u062d \u0641\u064a \u0645\u062c\u0627\u0644 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.
\n\u0647\u0646\u0627\u0643 4 \u0648\u062d\u062f\u0627\u062a \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u0633\u062a\u0648\u0649:
\n \u0623\u062e\u0635\u0627\u0626\u064a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a ITIL \u0625\u0646\u0634\u0627\u0621 \u0648\u062a\u0642\u062f\u064a\u0645 \u0648\u062f\u0639\u0645;
\n \u0623\u062e\u0635\u0627\u0626\u064a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a ITIL \u0642\u064a\u0627\u062f\u0629 \u0627\u0644\u0642\u064a\u0645\u0629 \u0644\u0623\u0635\u062d\u0627\u0628 \u0627\u0644\u0645\u0635\u0644\u062d\u0629;
\n \u0623\u062e\u0635\u0627\u0626\u064a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0639\u0627\u0644\u064a \u0627\u0644\u0633\u0631\u0639\u0629 \u0641\u064a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a;
\n \u0623\u062e\u0635\u0627\u0626\u064a \u0627\u0644\u062a\u062e\u0637\u064a\u0637 \u0627\u0644\u0645\u0628\u0627\u0634\u0631 \u0648\u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a \u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a ITIL;
\n3. \u0634\u0647\u0627\u062f\u0629 \u0627\u0644\u0642\u0627\u0626\u062f \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a \u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a ITIL (SL)
\n\u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u0633\u062a\u0648\u0649\u060c \u064a\u062a\u0639\u0644\u0645 \u0627\u0644\u0645\u062d\u062a\u0631\u0641\u0648\u0646 \u0643\u064a\u0641\u064a\u0629 \u062a\u0623\u062b\u064a\u0631 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0639\u0644\u0649 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0648\u062a\u0648\u062c\u064a\u0647\u0647\u0627.
\n \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a ITIL \u0627\u0644\u062a\u062e\u0637\u064a\u0637 \u0627\u0644\u0645\u0628\u0627\u0634\u0631 \u0648\u0627\u0644\u062a\u062d\u0633\u064a\u0646 (\u0648\u062d\u062f\u0629 \u0645\u0634\u062a\u0631\u0643\u0629 \u0645\u0639 \u0634\u0647\u0627\u062f\u0629 \u0623\u062e\u0635\u0627\u0626\u064a \u0625\u062f\u0627\u0631\u0629 \u0645\u062d\u062a\u0631\u0641);
\n \u0642\u0627\u0626\u062f ITIL \u0627\u0644\u0642\u0627\u0626\u062f \u0627\u0644\u0631\u0642\u0645\u064a \u0648\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.
\n4. \u0634\u0647\u0627\u062f\u0629 \u0645\u0627\u062c\u0633\u062a\u064a\u0631 \u0641\u064a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a ITIL
\n\u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 ITIL Master\u060c \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0625\u0643\u0645\u0627\u0644 \u0634\u0647\u0627\u062f\u062a\u064a MP \u0648 SL. \u0633\u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0625\u062b\u0628\u0627\u062a \u0627\u0644\u062e\u0628\u0631\u0629 \u0648\u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0639\u0645\u064a\u0642\u0629 \u0641\u064a ITIL \u0623\u064a\u0636\u0627\u064b.
\n\u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0644 \u0645\u0646 ITIL v3 \u0625\u0644\u0649 ITIL 4
\n\u0644\u0627 \u062a\u0648\u062c\u062f \u0648\u062d\u062f\u0629 \u0627\u0646\u062a\u0642\u0627\u0644\u064a\u0629 \u0625\u0644\u0649 ITIL Foundation v4 \u0625\u0630\u0627 \u0643\u0646\u062a \u062d\u0627\u0635\u0644\u0627\u064b \u0628\u0627\u0644\u0641\u0639\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 ITIL v3 Foundation. \u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u062f\u0631\u0627\u0633\u0629 ITIL 4 Foundation \u0644\u062a\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062c\u062f\u064a\u062f.
\n\u0642\u0627\u0645\u062a \u0623\u0643\u0633\u064a\u0644\u0648\u0633 \u0628\u062a\u0635\u0645\u064a\u0645 \u0648\u062d\u062f\u0629 \u0627\u0646\u062a\u0642\u0627\u0644\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0645\u062d\u062a\u0631\u0641\u064a \u0625\u062f\u0627\u0631\u0629 ITIL. \u0648\u0647\u064a \u0645\u0635\u0645\u0645\u0629 \u0644\u0645\u0631\u0634\u062d\u064a ITIL v3 \u0627\u0644\u0630\u064a\u0646 \u0647\u0645 \u062e\u0628\u0631\u0627\u0621 \u0641\u064a ITIL. \u0643\u0645\u0627 \u062a\u0645 \u062a\u0636\u0645\u064a\u0646 \u0627\u0644\u0645\u0631\u0634\u062d\u064a\u0646 \u0627\u0644\u0630\u064a\u0646 \u062d\u0642\u0642\u0648\u0627 17 \u0648\u062d\u062f\u0629 \u0645\u0639\u062a\u0645\u062f\u0629 \u0645\u0646 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062b\u0627\u0644\u062b \u0623\u064a\u0636\u0627\u064b.
\n\u0631\u0633\u0645 \u0628\u064a\u0627\u0646\u064a \u0644\u0645\u0633\u0627\u0631 \u0634\u0647\u0627\u062f\u0629 ITIL 4
\n\u064a\u0648\u0636\u062d \u0647\u0630\u0627 \u0627\u0644\u0631\u0633\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u064a \u0645\u0633\u0627\u0631 \u0634\u0647\u0627\u062f\u0629 ITIL v4.<\/p>\n","protected":false},"excerpt":{"rendered":"
\u062a\u0639\u0631\u0651\u0641 \u0639\u0644\u0649 \u0645\u062e\u0637\u0637 \u0634\u0647\u0627\u062f\u0629 ITIL v4 \u0648\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u0634\u0647\u0627\u062f\u0629 \u0627\u0644\u0623\u0631\u0628\u0639\u0629\u060c \u0648\u0627\u0639\u0631\u0636 \u0645\u0633\u0627\u0631 \u0634\u0647\u0627\u062f\u0629 ITIL 4 \u0639\u0644\u0649 \u0645\u062e\u0637\u0637 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u0644\u0648\u0646 \u0648\u0633\u0647\u0644 \u0627\u0644\u0641\u0647\u0645.<\/p>\n","protected":false},"author":1,"featured_media":2783,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/posts\/4844"}],"collection":[{"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/comments?post=4844"}],"version-history":[{"count":0,"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/posts\/4844\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/media\/2783"}],"wp:attachment":[{"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/media?parent=4844"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/categories?post=4844"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/tags?post=4844"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}