{"id":4842,"date":"2025-01-13T02:28:50","date_gmt":"2025-01-13T02:28:50","guid":{"rendered":"https:\/\/cciedump.spoto.net\/arabicblog\/blog\/%d9%85%d8%a7-%d9%87%d9%88-itil%d8%9f-%d8%aa%d8%ad%d9%85%d9%8a%d9%84-%d9%85%d9%84%d9%81-pdf-%d9%85%d8%ac%d8%a7%d9%86%d9%8a\/"},"modified":"2025-01-13T02:28:50","modified_gmt":"2025-01-13T02:28:50","slug":"%d9%85%d8%a7-%d9%87%d9%88-itil%d8%9f-%d8%aa%d8%ad%d9%85%d9%8a%d9%84-%d9%85%d9%84%d9%81-pdf-%d9%85%d8%ac%d8%a7%d9%86%d9%8a","status":"publish","type":"post","link":"https:\/\/cciedump.spoto.net\/arabicblog\/blog\/%d9%85%d8%a7-%d9%87%d9%88-itil%d8%9f-%d8%aa%d8%ad%d9%85%d9%8a%d9%84-%d9%85%d9%84%d9%81-pdf-%d9%85%d8%ac%d8%a7%d9%86%d9%8a\/","title":{"rendered":"\u0645\u0627 \u0647\u0648 ITIL\u061f | \u062a\u062d\u0645\u064a\u0644 \u0645\u0644\u0641 PDF \u0645\u062c\u0627\u0646\u064a"},"content":{"rendered":"<p>\u0633\u0648\u0641 \u064a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631 \u0628\u0634\u0623\u0646 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0639\u0644\u0649 ITIL \u062e\u0637\u0648\u0629 \u0636\u0631\u0648\u0631\u064a\u0629 \u0644\u0645\u0633\u0627\u0639\u062f\u062a\u0643 \u0639\u0644\u0649 \u062a\u062d\u0642\u064a\u0642 \u0648\u0638\u064a\u0641\u062a\u0643 \u0627\u0644\u0645\u062b\u0627\u0644\u064a\u0629 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.<br \/>\n\u0625\u0637\u0627\u0631 \u0639\u0645\u0644 ITIL<br \/>\nITIL\u060c \u0627\u0644\u0630\u064a \u064a\u0631\u0645\u0632 \u0625\u0644\u0649 \u0645\u0643\u062a\u0628\u0629 \u0627\u0644\u0628\u0646\u064a\u0629 \u0627\u0644\u062a\u062d\u062a\u064a\u0629 \u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0647\u0648 \u0625\u0637\u0627\u0631 \u0639\u0645\u0644 \u0644\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0641\u064a \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a. 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\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0634\u0627\u0645\u0644\u0629.<br \/>\n\u062a\u0631\u0643\u0632 \u0645\u0631\u062d\u0644\u0629 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062e\u062f\u0645\u0627\u062a ITIL \u0639\u0644\u0649 \u0627\u0644\u0645\u0641\u0627\u0647\u064a\u0645 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0633\u062a\u062e\u062f\u0645\u0647\u0627 \u0645\u0632\u0648\u062f \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0644\u0628\u0646\u0627\u0621 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647. \u0648\u0647\u064a \u062a\u0635\u0641 \u0643\u064a\u0641 \u064a\u062c\u0628 \u0639\u0644\u0649 \u0645\u0632\u0648\u062f \u062e\u062f\u0645\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0636\u0639 \u0623\u0647\u062f\u0627\u0641 \u0648\u0627\u0636\u062d\u0629 \u0648\u062a\u0648\u0642\u0639\u0627\u062a \u0623\u062f\u0627\u0621 \u0648\u0627\u0636\u062d\u0629 \u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062e\u062f\u0645\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0644\u062a\u0643\u0648\u0646 \u0646\u0627\u062c\u062d\u0629 \u0641\u064a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641\u064a\u0646.<br \/>\n\u062a\u0635\u0645\u064a\u0645 \u062e\u062f\u0645\u0629 ITIL (SD)<br \/>\n\u0644\u0627 \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0648\u0641\u0631 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0642\u064a\u0645\u0629 \u0644\u0644\u0623\u0639\u0645\u0627\u0644 \u0645\u0627 \u0644\u0645 \u064a\u062a\u0645 \u062a\u0635\u0645\u064a\u0645\u0647\u0627 \u0644\u062a\u0644\u0628\u064a\u0629 \u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0639\u0645\u0644. \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0647\u0648 \u0645\u0631\u062d\u0644\u0629 \u062f\u0648\u0631\u0629 \u0627\u0644\u062d\u064a\u0627\u0629 \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u0641\u064a\u0647\u0627 \u062a\u062d\u0648\u064a\u0644 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0625\u0644\u0649 \u062e\u0637\u0629 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062d\u0642\u064a\u0642 \u0644\u062a\u0642\u062f\u064a\u0645 \u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0639\u0645\u0644[2].<br \/>\n\u062a\u0648\u0641\u0631 \u0645\u0631\u062d\u0644\u0629 \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0641\u064a ITIL \u0623\u0645\u0631\u064a\u0646:<br \/>\n  \u0625\u0631\u0634\u0627\u062f\u0627\u062a \u0644\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u062a\u0637\u0648\u064a\u0631\u0647\u0627<br \/>\n  \u0645\u0628\u0627\u062f\u0626 \u0648\u0623\u0633\u0627\u0644\u064a\u0628 \u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0644\u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0625\u0644\u0649 \u0645\u062d\u0627\u0641\u0638 \u0645\u0646 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u0627\u0644\u0623\u0635\u0648\u0644 \u0630\u0627\u062a \u0627\u0644\u0635\u0644\u0629.<br \/>\n\u0627\u0646\u062a\u0642\u0627\u0644 \u062e\u062f\u0645\u0629 ITIL (ST)<br \/>\n\u0628\u0639\u062f \u0623\u0646 \u064a\u062a\u0645 \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629\u060c \u064a\u062c\u0628 \u0646\u0642\u0644\u0647\u0627 \u0625\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a. \u0648\u064a\u062a\u0645 \u0630\u0644\u0643 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u062e\u062a\u0628\u0627\u0631 \u062d\u0632\u0645\u0629 \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0623\u0648 \u0627\u0644\u0645\u062a\u063a\u064a\u0631\u0629 \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u0623\u0646\u0647\u0627 \u062a\u0644\u0628\u064a \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644. \u062b\u0645 \u064a\u062a\u0645 \u0646\u0634\u0631 \u0630\u0644\u0643 \u0641\u064a \u0628\u064a\u0626\u0629 \u0627\u0644\u0625\u0646\u062a\u0627\u062c \u0627\u0644\u0645\u0628\u0627\u0634\u0631[3].<br \/>\n\u062a\u0642\u062f\u0645 \u0645\u0631\u062d\u0644\u0629 \u0627\u0646\u062a\u0642\u0627\u0644 \u0627\u0644\u062e\u062f\u0645\u0629 \u0641\u064a ITIL \u0645\u0641\u0647\u0648\u0645 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0628\u0627\u0644\u062e\u062f\u0645\u0629 (SKMS)\u060c \u0648\u0627\u0644\u0630\u064a \u064a\u062f\u0639\u0645 \u0627\u0644\u062a\u0639\u0644\u0645 \u0627\u0644\u0645\u0624\u0633\u0633\u064a \u0648\u064a\u0633\u0627\u0639\u062f \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0643\u0641\u0627\u0621\u0629 \u0648\u0641\u0639\u0627\u0644\u064a\u0629 \u062c\u0645\u064a\u0639 \u0645\u0631\u0627\u062d\u0644 \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u0627\u0644\u062e\u062f\u0645\u0629. \u0641\u0647\u0648 \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u0623\u0641\u0631\u0627\u062f \u0645\u0646 \u062a\u0639\u0644\u0645 \u0627\u0644\u062f\u0631\u0648\u0633 \u0648\u064a\u062f\u0639\u0645 \u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0642\u0631\u0627\u0631\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0646\u064a\u0631\u0629 \u0648\u064a\u062d\u0633\u0646 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a.<br \/>\n\u062a\u0634\u063a\u064a\u0644 \u062e\u062f\u0645\u0627\u062a ITIL (SO)<br \/>\n\u0644\u0627 \u062a\u062a\u062d\u0642\u0642 \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0629 \u0625\u0644\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u062e\u062f\u0645\u0629. \u0648\u0647\u0630\u0627 \u064a\u062a\u0637\u0644\u0628 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a \u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u062f\u0639\u0645\u0647\u0627 \u0628\u0641\u0639\u0627\u0644\u064a\u0629 \u0648\u0643\u0641\u0627\u0621\u0629 \u0644\u0636\u0645\u0627\u0646 \u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u0631\u062c\u0648\u0629 \u0645\u0646\u0647\u0627[4].<br \/>\n\u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u062e\u062f\u0645\u0629 ITIL (CSI)<br \/>\n\u0628\u0639\u062f \u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u062e\u062f\u0645\u0629 \u0641\u064a \u0628\u064a\u0626\u062a\u0647\u0627 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629\u060c \u0633\u064a\u062d\u0635\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0642\u064a\u0645\u0629 \u0623\u0643\u0628\u0631 \u0625\u0630\u0627 \u062a\u0645 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062e\u062f\u0645\u0629 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631. \u0642\u062f \u062a\u0623\u062a\u064a \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0645\u0646 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0648\u0627\u0644\u062a\u0635\u0645\u064a\u0645 \u0648\u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0644 \u0648\u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644. \u062a\u0648\u0641\u0631 \u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u0644\u062e\u062f\u0645\u0629 \u0641\u064a ITIL \u0625\u0631\u0634\u0627\u062f\u0627\u062a \u062d\u0648\u0644 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u062d\u0648\u0644 \u062e\u0644\u0642 \u0627\u0644\u0642\u064a\u0645\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u064a\u0647\u0627. \u0648\u064a\u0631\u0643\u0632 \u0647\u0630\u0627 \u0639\u0644\u0649 \u062a\u062d\u0642\u064a\u0642 \u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0641\u064a \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0627\u0644\u0643\u0641\u0627\u0621\u0627\u062a \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0648\u0627\u0633\u062a\u0645\u0631\u0627\u0631\u064a\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0636\u0645\u0627\u0646 \u0623\u0646 \u062a\u0638\u0644 \u0645\u062d\u0641\u0638\u0629 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0645\u062a\u0648\u0627\u0641\u0642\u0629 \u0645\u0639 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644[5].<br \/>\n\u064a\u0639\u062a\u0645\u062f \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0639\u0644\u0649 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0645\u0646 \u0623\u064a \u0645\u0631\u062d\u0644\u0629 \u0645\u0646 \u0645\u0631\u0627\u062d\u0644 \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0644\u062a\u062d\u062f\u064a\u062f \u0641\u0631\u0635 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0644\u0644\u0645\u0631\u0627\u062d\u0644 \u0627\u0644\u0623\u062e\u0631\u0649 \u0645\u0646 \u062f\u0648\u0631\u0629 \u0627\u0644\u062d\u064a\u0627\u0629<br \/>\n\u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u0648\u0638\u0627\u0626\u0641 ITIL<br \/>\n\u062a\u062d\u062a\u0627\u062c \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0628\u0646\u062c\u0627\u062d \u0625\u0644\u0649 \u0645\u0648\u0638\u0641\u064a\u0646 \u064a\u062a\u0645\u062a\u0639\u0648\u0646 \u0628\u0627\u0644\u062a\u0639\u0644\u064a\u0645 \u0648\u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0648\u0627\u0644\u0645\u0647\u0627\u0631\u0627\u062a \u0648\u0627\u0644\u062e\u0628\u0631\u0629 \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629. \u0648\u064a\u062a\u0637\u0644\u0628 \u0643\u0644 \u062f\u0648\u0631 \u0645\u062d\u062f\u062f \u0636\u0645\u0646 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a ITIL \u0645\u0647\u0627\u0631\u0627\u062a \u0648\u0633\u0645\u0627\u062a \u0648\u0643\u0641\u0627\u0621\u0627\u062a \u062e\u0627\u0635\u0629 \u0628\u0647[6]. \u0648\u0645\u0639 \u0630\u0644\u0643\u060c \u0647\u0646\u0627\u0643 \u0623\u064a\u0636\u0627\u064b \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0633\u0645\u0627\u062a \u0627\u0644\u0639\u0627\u0645\u0629 \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629 \u0644\u0634\u062e\u0635 \u064a\u0624\u062f\u064a \u062f\u0648\u0631 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a ITIL. \u0648\u0647\u0630\u0647 \u0627\u0644\u0633\u0645\u0627\u062a \u0647\u064a<br \/>\n  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\u0647\u0646\u0627\u0643 \u0645\u0627 \u064a\u0642\u0631\u0628 \u0645\u0646 5,000 \u0634\u062e\u0635 \u064a\u062d\u0635\u0644\u0648\u0646 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 \u062e\u0628\u064a\u0631 \u0643\u0644 \u0639\u0627\u0645[9].<br \/>\n\u0634\u0647\u0627\u062f\u0629 \u062e\u0628\u064a\u0631 ITIL<br \/>\n\u062a\u062a\u0637\u0644\u0628 \u0645\u0646\u0643 \u0634\u0647\u0627\u062f\u0629 ITIL Master \u0623\u0646 \u062a\u0634\u0631\u062d \u0648\u062a\u0628\u0631\u0631 \u0643\u064a\u0641\u064a\u0629 \u0627\u062e\u062a\u064a\u0627\u0631\u0643 \u0648\u062a\u0637\u0628\u064a\u0642\u0643 \u0644\u0645\u0639\u0627\u0631\u0641 \u0648\u0645\u0628\u0627\u062f\u0626 \u0648\u0623\u0633\u0627\u0644\u064a\u0628 \u0648\u062a\u0642\u0646\u064a\u0627\u062a ITIL \u0644\u062a\u062d\u0642\u064a\u0642 \u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629. \u0648\u062a\u062a\u0637\u0644\u0628 \u0645\u0646\u0643 \u0623\u0646 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\u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647\u0645 \u0648\u064a\u0639\u0645\u0644 \u0645\u0639 \u0648\u0638\u064a\u0641\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0644\u062a\u062d\u062f\u064a\u062f \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u064a\u0645\u0643\u0646 \u062a\u0644\u0628\u064a\u0629 \u0647\u0630\u0647 \u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u062e\u062f\u0645\u0629 \u0642\u0627\u0626\u0645\u0629\u060c \u0623\u0648 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0647\u0646\u0627\u0643 \u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u062e\u062f\u0645\u0629 \u062c\u062f\u064a\u062f\u0629 \u0623\u0648 \u062a\u063a\u064a\u064a\u0631 \u0627\u0644\u062e\u062f\u0645\u0629.<br \/>\n\u0627\u0644\u0623\u062f\u0648\u0627\u0631 \u0627\u0644\u062a\u0646\u0641\u064a\u0630\u064a\u0629<br \/>\n\u0647\u0630\u0647 \u0647\u064a \u0627\u0644\u0623\u062f\u0648\u0627\u0631 \u0627\u0644\u062a\u0646\u0641\u064a\u0630\u064a\u0629 \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u0644\u0644\u0623\u0634\u062e\u0627\u0635 \u0627\u0644\u062d\u0627\u0635\u0644\u064a\u0646 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 ITIL.<br \/>\n\u0643\u0628\u064a\u0631 \u0645\u0633\u0624\u0648\u0644\u064a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a (CIO)<br \/>\n\u0647\u0630\u0627 \u0627\u0644\u062f\u0648\u0631 \u0645\u0633\u0624\u0648\u0644 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0639\u0646 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u062d\u0648\u0643\u0645\u062a\u0647\u0627\u060c \u0648\u0639\u0646 \u0625\u062f\u0627\u0631\u0629 \u0645\u0648\u0627\u0631\u062f \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.<br \/>\n\u0648\u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u064a\u0643\u0648\u0646 \u0647\u0630\u0627 \u0627\u0644\u062f\u0648\u0631 \u0645\u062f\u064a\u0631\u0627\u064b \u0631\u0641\u064a\u0639 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u064a\u0648\u0641\u0631 \u0627\u0644\u0631\u0624\u064a\u0629 \u0648\u0627\u0644\u0642\u064a\u0627\u062f\u0629 \u0641\u064a \u062c\u0645\u064a\u0639 \u062c\u0648\u0627\u0646\u0628 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a. \u064a\u0639\u0645\u0644 \u0647\u0630\u0627 \u0627\u0644\u062f\u0648\u0631 \u0645\u0639 \u0643\u0628\u0627\u0631 \u0627\u0644\u0645\u062f\u064a\u0631\u064a\u0646 \u0627\u0644\u0622\u062e\u0631\u064a\u0646 \u0644\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0648\u0627\u0644\u062e\u0637\u0637 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0629 \u0648\u062f\u0639\u0645\u0647\u0627.<br \/>\n\u0643\u0628\u064a\u0631 \u0645\u0633\u0624\u0648\u0644\u064a \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 (CTO)<br \/>\n\u064a\u0634\u0631\u0641 \u0647\u0630\u0627 \u0627\u0644\u062f\u0648\u0631 \u0639\u0644\u0649 \u062a\u0637\u0648\u064a\u0631 \u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0627\u0644\u062a\u064a \u0645\u0646 \u0634\u0623\u0646\u0647\u0627 \u062a\u062d\u0633\u064a\u0646 \u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0648\u062e\u062f\u0645\u0627\u062a\u0647\u0627 \u0623\u0648 \u062a\u0645\u0643\u064a\u0646\u0647\u0627 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644 \u0628\u0643\u0641\u0627\u0621\u0629 \u0623\u0643\u0628\u0631. \u064a\u0642\u0648\u0645 \u0647\u0630\u0627 \u0627\u0644\u062f\u0648\u0631 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\u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0641\u064a \u0627\u0644\u0645\u0624\u0633\u0633\u0629. \u064a\u062f\u064a\u0631 \u0647\u0630\u0627 \u0627\u0644\u062f\u0648\u0631 \u0645\u062f\u064a\u0631\u064a \u0627\u0644\u0645\u0631\u0648\u0646\u0629 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0648\u0627\u0644\u0627\u0633\u062a\u0634\u0627\u0631\u064a\u064a\u0646 \u0648\u0627\u0644\u0645\u062d\u0644\u0644\u064a\u0646.<br \/>\n\u0645\u0644\u062e\u0635<br \/>\n\u0644\u0642\u062f \u0634\u0631\u062d \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u0627\u0644 \u0645\u0627\u0647\u064a\u0629 ITIL \u0648\u062a\u0646\u0627\u0648\u0644 \u0628\u0627\u0644\u062a\u0641\u0635\u064a\u0644 \u0645\u062e\u062a\u0644\u0641 \u0645\u0624\u0647\u0644\u0627\u062a \u0648\u0634\u0647\u0627\u062f\u0627\u062a ITIL \u0627\u0644\u0645\u062a\u0627\u062d\u0629. \u0643\u0645\u0627 \u0627\u0633\u062a\u0639\u0631\u0636\u062a \u0627\u0644\u0645\u0642\u0627\u0644\u0629 \u0623\u064a\u0636\u0627\u064b \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0623\u062f\u0648\u0627\u0631 \u0627\u0644\u062a\u064a \u062a\u062d\u0627\u0648\u0644 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0634\u063a\u0644\u0647\u0627 \u0641\u064a \u062c\u0645\u064a\u0639 \u0623\u0646\u062d\u0627\u0621 \u0627\u0644\u0639\u0627\u0644\u0645. \u064a\u062a\u0646\u0648\u0639 \u0639\u062f\u062f \u0648\u0646\u0637\u0627\u0642 \u0648\u0646\u0648\u0639\u064a\u0629 \u0648\u0638\u0627\u0626\u0641 ITIL \u062a\u0646\u0648\u0639\u0627\u064b \u0643\u0628\u064a\u0631\u0627\u064b.<br \/>\n\u0625\u0630\u0627 \u0643\u0627\u0646 \u0644\u062f\u064a\u0643 \u0627\u0647\u062a\u0645\u0627\u0645 \u0628\u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627\u060c \u062e\u0627\u0635\u0629\u064b \u0641\u064a \u0643\u064a\u0641\u064a\u0629 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0644\u062d\u0644 \u0645\u0634\u0627\u0643\u0644 \u0627\u0644\u0639\u0645\u0644\u060c \u0641\u0642\u062f \u062a\u0643\u0648\u0646 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0647\u064a \u0627\u0644\u0645\u0647\u0646\u0629 \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u0644\u0643. \u0648\u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0644\u062f\u064a\u0643 \u0645\u0639\u0631\u0641\u0629 \u0645\u0641\u0635\u0644\u0629 \u0628\u062a\u0642\u0646\u064a\u0627\u062a \u0648\/\u0623\u0648 \u0623\u062f\u0648\u0627\u062a \u0645\u0639\u064a\u0646\u0629\u060c \u0641\u0631\u0628\u0645\u0627 \u062a\u0643\u0648\u0646 \u0645\u0624\u0647\u0644\u0627\u064b \u0644\u0634\u063a\u0644 \u0625\u062d\u062f\u0649 \u0627\u0644\u0648\u0638\u0627\u0626\u0641 \u0627\u0644\u0639\u062f\u064a\u062f\u0629 \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u0641\u064a \u0645\u062c\u0627\u0644 \u0625\u062f\u0627\u0631\u0629 \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.<br \/>\n\u0627\u0644\u0634\u064a\u0621 \u0627\u0644\u0648\u062d\u064a\u062f \u0627\u0644\u0630\u064a \u0633\u064a\u0633\u0627\u0639\u062f\u0643 \u0628\u0627\u0644\u062a\u0623\u0643\u064a\u062f \u0641\u064a \u0645\u0633\u064a\u0631\u062a\u0643 \u0627\u0644\u0645\u0647\u0646\u064a\u0629 \u0641\u064a ITIL \u0647\u0648 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 \u0627\u062d\u062a\u0631\u0627\u0641\u064a\u0629. \u0625\u0646 \u062d\u0635\u0648\u0644\u0643 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 ITIL \u064a\u064f\u0638\u0647\u0631 \u0644\u0623\u0635\u062d\u0627\u0628 \u0627\u0644\u0639\u0645\u0644 \u0623\u0646\u0643 \u062a\u0641\u0647\u0645 ITIL\u060c \u0648\u0623\u0646\u0643 \u062e\u0628\u064a\u0631 \u0641\u064a \u0627\u0644\u0648\u062d\u062f\u0627\u062a \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629\u060c \u0648(\u0641\u064a \u062d\u0627\u0644\u0629 \u0627\u0644\u0645\u0645\u0627\u0631\u0633) \u062a\u0641\u0647\u0645 \u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0627\u0639\u062a\u0645\u0627\u062f\u0647\u0627 \u0648\u062a\u0643\u064a\u064a\u0641\u0647\u0627.<br \/>\n\u0645\u0639 \u062d\u0635\u0648\u0644 \u0623\u0643\u062b\u0631 \u0645\u0646 1.5 \u0645\u0644\u064a\u0648\u0646 \u0645\u062d\u062a\u0631\u0641 \u0641\u064a \u062c\u0645\u064a\u0639 \u0623\u0646\u062d\u0627\u0621 \u0627\u0644\u0639\u0627\u0644\u0645 \u0639\u0644\u0649 \u0627\u0644\u0634\u0647\u0627\u062f\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0644\u062a\u062d\u0627\u0642 \u0628\u062f\u0648\u0631\u0629 ITIL \u0627\u0644\u062a\u0623\u0633\u064a\u0633\u064a\u0629\u060c \u0625\u0630\u0627 \u0644\u0645 \u062a\u0643\u0646 \u0642\u062f \u062d\u0635\u0644\u062a \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 ITIL \u062d\u062a\u0649 \u0627\u0644\u0622\u0646\u060c \u0641\u0642\u062f \u062d\u0627\u0646 \u0627\u0644\u0648\u0642\u062a \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u064a\u0647\u0627.<br \/>\n\u0642\u0627\u0626\u0645\u0629 \u0627\u0644\u0645\u0631\u0627\u062c\u0639<br \/>\n[1] \u062f\u064a\u0641\u064a\u062f \u0643\u0627\u0646\u0648\u0646 (2011). \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062e\u062f\u0645\u0629 ITIL\u00ae. \u0627\u0644\u0637\u0628\u0639\u0629 \u0627\u0644\u062b\u0627\u0646\u064a\u0629. \u0644\u0646\u062f\u0646: \u0645\u0643\u062a\u0628 \u0627\u0644\u0642\u0631\u0637\u0627\u0633\u064a\u0629.<br \/>\n[2] \u0644\u0648 \u0647\u0648\u0646\u064a\u0628\u064a\u0643 (2011). \u062a\u0635\u0645\u064a\u0645 \u062e\u062f\u0645\u0629 ITIL. 2nd ed. London: \u0645\u0643\u062a\u0628 \u0627\u0644\u0642\u0631\u0637\u0627\u0633\u064a\u0629.<br \/>\n[3] \u0633\u062a\u064a\u0648\u0627\u0631\u062a \u0631\u0627\u0646\u0633 (2011). \u0627\u0646\u062a\u0642\u0627\u0644 \u062e\u062f\u0645\u0629 ITIL. 2011 ed. London: \u0645\u0643\u062a\u0628 \u0627\u0644\u0642\u0631\u0637\u0627\u0633\u064a\u0629.<br \/>\n[4] \u0631\u0627\u0646\u062f\u064a \u0623. \u0634\u062a\u0627\u064a\u0646\u0628\u0631\u063a (2011). \u062a\u0634\u063a\u064a\u0644 \u062e\u062f\u0645\u0629 ITIL. 2011 ed. 2011. London: \u0645\u0643\u062a\u0628 \u0627\u0644\u0642\u0631\u0637\u0627\u0633\u064a\u0629.<br \/>\n[5] \u0641\u064a\u0631\u0646\u0648\u0646 \u0644\u0648\u064a\u062f (2011). ITIL \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0644\u0644\u062e\u062f\u0645\u0629. 2011 ed. London: \u0645\u0643\u062a\u0628 \u0627\u0644\u0642\u0631\u0637\u0627\u0633\u064a\u0629.<br \/>\n[6] \u0623\u0643\u0633\u064a\u0644\u0648\u0633. (2016). \u0627\u0644\u0645\u0633\u0627\u0631 \u0627\u0644\u0648\u0638\u064a\u0641\u064a \u0644\u0640 ITIL. \u0645\u062a\u0627\u062d: https:\/\/www.axelos.com\/itil-intermediate-training-navigator. \u0622\u062e\u0631 \u0632\u064a\u0627\u0631\u0629 \u0628\u062a\u0627\u0631\u064a\u062e 10\/02\/2018.<br \/>\n[7] \u062c\u0631\u064a\u062c\u0648\u0631\u064a \u062a\u0627\u0643\u0631. (2013). \u0625\u062d\u0635\u0627\u0626\u064a\u0627\u062a \u0627\u0645\u062a\u062d\u0627\u0646 ITIL \u0644\u0639\u0627\u0645 2012. \u0645\u062a\u0627\u062d: https:\/\/www.itsminfo.com\/2012-itil-exam-statistics\/. \u0622\u062e\u0631 \u062f\u062e\u0648\u0644 \u0628\u062a\u0627\u0631\u064a\u062e 09\/02\/2018.<br \/>\n[8] \u062a\u0627\u0643\u0631. (2013).<br \/>\n[9] \u062a\u0627\u0643\u0631. (2013).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0645\u0627 \u0647\u064a ITIL\u061f \u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0644\u0634\u0647\u0627\u062f\u0629 ITIL \u0623\u0646 \u062a\u0633\u0627\u0639\u062f\u0643 \u0641\u064a \u062d\u064a\u0627\u062a\u0643 \u0627\u0644\u0645\u0647\u0646\u064a\u0629\u061f \u0645\u0627 \u0647\u064a \u0648\u0638\u0627\u0626\u0641 ITIL \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0623\u0646 \u062a\u062a\u0642\u062f\u0645 \u0644\u0647\u0627 \u0628\u0639\u062f \u062d\u0635\u0648\u0644\u0643 \u0639\u0644\u0649 \u0634\u0647\u0627\u062f\u0629 ITIL\u061f \u0627\u0643\u062a\u0634\u0641 \u0630\u0644\u0643 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0643\u062a\u0627\u0628 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a.<\/p>\n","protected":false},"author":1,"featured_media":2783,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[4],"tags":[],"_links":{"self":[{"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/posts\/4842"}],"collection":[{"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/comments?post=4842"}],"version-history":[{"count":0,"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/posts\/4842\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/media\/2783"}],"wp:attachment":[{"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/media?parent=4842"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/categories?post=4842"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cciedump.spoto.net\/arabicblog\/wp-json\/wp\/v2\/tags?post=4842"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}